New Home Casa Nueva Movers
Mover in Burnsville, Minnesota
Google rating
4.4
Ratings counted
22
Are 1 or 2 star
13.6%Above typical
The rating breakdown
3 of the 22 ratings in Google’s published star breakdown for New Home Casa Nueva Movers are one or two star.
Worked out from 22 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Burnsville
11.5 percentage points higher than the middle of the 8 listings in Burnsville we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 18 | 81.8% | |
| 4 star | 1 | 4.5% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 3 | 13.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is New Home Casa Nueva Movers at 13.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for New Home Casa Nueva Movers, counted by matching the words they used.
- Price rose after the quote1 · 33%
- Damage to belongings1 · 33%
- Crew conduct1 · 33%
Counted across the 3 one and two star reviews we have read for New Home Casa Nueva Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Scam artist, unprofessional. DO NOT USE for moving or cleaning services. Roberto Hidalgo double charged me "on accident" and will not refund my $200+ . I used Roberto's services for my Real Estate business (cleaning services, not moving as google indicates here, but under same business name). He missed first appointment, and was late to the reschedule (I was in a time crunch so didnt want to shop). After I had paid for services, it was identified that I had erroneously been double charged (~$180 overcharged).
Upon inspection of my $5500 bedroom set, it is damaged beyond repair. The movers stacked a piece of furniture with exposed screws face down on the dresser which resulted in extensive gouging. Cannot recommend.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous7 · 54%
- Worked hard and fast5 · 38%
- Turned up when they said1 · 8%
- Careful with belongings1 · 8%
- Price matched the quote1 · 8%
- Kept in touch1 · 8%
Counted across the 13 four and five star reviews we have read for New Home Casa Nueva Movers. A review can mention more than one thing.
In their own words
The movers were great! Roberto and Kel were awesome! They made sure everything came from my apartment to my new house safely. They were so friendly and were very easy to talk to! They also loaded and unloaded quickly and made sure I was taken care of every step of the way! I recommend this moving company to anyone looking to move!
These guys were fantastic. They carried a piano down a stairwell that could barely fit the piano. Not a scratch! Great work at a great price, fast and was very careful with our stuff. Thanks guys!
Roberto and his partner were prompt, professional and took the stress and hardship out of my move. I couldn't thank you both enough for helping me and my children. I will definitely use their services again and recommend!
It was a completely unexpected and enjoyable moving experience. I used Casa Nueva movers twice. Each time they were customer service oriented, efficient, and anticipated my needs. If they said they were going to do something, they did it. They were very easy to communicate with. They went above and beyond. Thank you Roberto, Craig, and Taylor.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- job4
- furniture3
- hardworking2
- careful handling2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- porch.comdirectory
- manta.comdirectory
- nextdoor.comsocial
- bbb.orgreviews