New World Van Lines
Transportation service in Union City, California
Google rating
2.9
Ratings counted
20
Are 1 or 2 star
50.0%Well above typical
The rating breakdown
10 of the 20 ratings in Google’s published star breakdown for New World Van Lines are one or two star.
Worked out from 20 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Union City
45.7 percentage points higher than the middle of the 4 listings in Union City we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 9 | 45.0% | |
| 4 star | 0 | 0% | |
| 3 star | 1 | 5.0% | |
| 2 star | 0 | 0% | |
| 1 star | 10 | 50.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is New World Van Lines at 50.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for New World Van Lines, counted by matching the words they used.
- Damage to belongings4 · 44%
- Crew conduct2 · 22%
- Items missing or never delivered1 · 11%
- Late, delayed or a no-show1 · 11%
Counted across the 9 one and two star reviews we have read for New World Van Lines. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Run away from this company ASAP. They were extremely unprofessional, unreliable, always late, and very rude. They sold me on a service of "pro packaging" my new TV and it showed up smashed to pieces. On top of that, they either lost or stole my golf clubs (not sure yet but they didn't show up with my stuff)... Seriously can't stress this enough. DO NOT USE WORLD VAN LINES.
NWVL: A Nightmare Relocation and an Expensive Lesson I chose New World Van Line (NWVL) for a company relocation, swayed by their promise of an all-inclusive service—packing, moving, and unpacking—which I hoped would be a time-saver. Despite some troubling online reviews, I took the plunge. It turned out to be a devastatingly expensive mistake. I lost hundreds of dollars worth of personal belongings during the move. To make matters worse, NWVL completely shirked responsibility and simply rejected my claim.
I used New World Van Line (NWVL) for a company relocation. I was hesitating to choose this company due to some negative reviews online, but since they promised to handle everything including packing, moving and unpacking, I chose them to save some time. It turns out to be an expensive lesson. I lost thousand dollars of personal belongings during this moving, and they refused to take any responsibility, simply pushed everything to the police.
DO NOT use this company if you are someone moving who values their new neighbors' property. Their trucks arrived and, instead of knocking on doors and asking people to move their cars to make their truck entrance to our street easier, they almost hit my vehicle (I moved it...still waiting from my thanks from the driver).
I used New World Van Lines to arrange my car to be shipped on one of their trucks from Michigan to California. I received word that their driver completely totaled my brand new car while on the truck due to not having clearance under a bridge, but proceeding anyway. Not only did they total my car, they wouldn't come to the correct pickup location, they assured me my hesitations at pickup about the location of my car on the truck would not be an issue, and they told me about the damages 4 days after it happened.
Worlds worst moving company. If you want to never see your items out of their warehouse trust this awful company. Horrible customer service. 3 weeks of trying to get my items out of storage, they cannot deliver it as my company contracted them to do, they cannot let me in to get my items, and no one is working here apparently. Next step is to call cops on them. Terrifying. Run away.
Bad service, damaged furniture and lost/misappropriated some other items, and refused to compensate. Will never use myself, and don't recommend to others
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Careful with belongings1 · 50%
- Worked hard and fast1 · 50%
- Professional and courteous1 · 50%
Counted across the 2 four and five star reviews we have read for New World Van Lines. A review can mention more than one thing.
In their own words
We had an amazing experience with Alfredo and Richie from New World Van Lines! From the moment they arrived, they were professional, friendly, and incredibly hardworking. They packed our entire home with so much care and attention to detail, making sure everything was protected and organized. You could tell they truly take pride in their work. Not only did they pack everything efficiently, but when it came time to unload, every item arrived safely and was handled just as carefully as when it was packed.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- company3
What the company says about itself
Taken from New World Van Lines’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States a founding yearsays on their website
Show the text this came from
“…as a Women’s Business Enterprise since 1999 by the Women’s Business Enterprise Nati”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory
- yellowpages.comdirectory
- chamberofcommerce.comdirectory
- bizapedia.comdirectory