Next Level Movers
Mover in Westminster, California
Google rating
4.7
Ratings counted
15
Are 1 or 2 star
Not enough ratings
The rating breakdown
Google shows 15 ratings for this business. Below twenty, a percentage swings too far on a single review to mean anything, so we don’t publish one. 1 of those is one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 14 | 93.3% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 1 | 6.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Next Level Movers, counted by matching the words they used.
- Crew conduct1 · 100%
- Stopped responding1 · 100%
Counted across the 1 one and two star review we have read for Next Level Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I booked with Erik at Next Level Movers and paid a deposit to secure my moving date. On the day of the move, I heard absolutely nothing from him — no heads-up, no update, nothing. I had to reach out myself when he failed to show at his promised arrival time. Only then did he call back to inform me that his previous job was running late and that I could either wait an unknown amount of time, reschedule, or cancel and get my deposit back. I chose to cancel.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast7 · 50%
- Professional and courteous5 · 36%
- Careful with belongings2 · 14%
- Price matched the quote2 · 14%
- Turned up when they said1 · 7%
- Kept in touch1 · 7%
Counted across the 14 four and five star reviews we have read for Next Level Movers. A review can mention more than one thing.
In their own words
This company I used in Lake Elsinore to move my family & I from our 2 story 5 bedroom home to Anaheim. Erik who is the owner of the company was nice enough to personally handle our move with ease. Him and his team took the physical labor and stress out of moving by efficiently organizing, protecting, and moving my household goods from one location to another without any breakage. They are expertise in handling my fragile items, maximizing their truck space, and ensuring safe deliverance.
Hi Heidi! Thank you & I’m so happy to hear about your great experience with me & my company! We truly care about your belongings like they’re our own and we couldn’t be happier we met your expectations. It was a pleasure helping you with … More
I can’t say enough good things about these guys. Found them last minute on Facebook to help move fixtures out of our U-Haul for a retail store remodel, and they seriously saved the day. They were on time, super efficient, and took such good …
Hi Courtney! Thank you, We’re thrilled to hear about your positive experience with us! Serving local businesses is something near and dear to our hearts and we were more than happy to help.
Erik and his partner did a great job handling our move out from storage. Their loading was great and they also took care of several large items for the dump. Full service at a great price!
Flawless! Erik and his team handled each piece of my house with care and communicated every step of the way! I highly recommend
Hi Colette! We’re happy to hear about your positive experience with us! We strive for quality & treat your belongings as our own and we’re thrilled we met your expectations. You were a pleasure to help move. If you ever need anything, … More
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- efficiency4
- careful handling3
- fragile item handling2
- crew2
- competitive pricing2
- choices2
- communication2