Ocean Storage - Nansemond Parkway
Self-storage facility in Suffolk, Virginia
Google rating
4.9
Ratings counted
325
Are 1 or 2 star
1.5%Unusually few
The rating breakdown
5 of the 325 ratings in Google’s published star breakdown for Ocean Storage - Nansemond Parkway are one or two star.
Against other listings in Suffolk
About the same as the middle of the 6 listings in Suffolk we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 309 | 95.1% | |
| 4 star | 10 | 3.1% | |
| 3 star | 1 | 0.3% | |
| 2 star | 2 | 0.6% | |
| 1 star | 3 | 0.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Ocean Storage - Nansemond Parkway at 1.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous6 · 35%
Counted across the 17 four and five star reviews we have read for Ocean Storage - Nansemond Parkway. A review can mention more than one thing.
In their own words
Richard was extremely helpful in orienting me to the facility’s layout and policies, access procedures, fee options, and rental requirements. His personable, genuine, and professional demeanor was the reason I proceeded with the rental and did not investigate other storage options.
Thank you, Chila, for sharing your positive experience with Richard at Ocean Storage! We are thrilled to hear that he provided you with excellent service that made you choose our facility. We always strive to offer outstanding customer service, and we appreciate your kind words.
We had a great first year here with their move in promotion. The rates were great even after the promotion ended until our one year came and they doubled the price of rent. We’ll be looking for other locations as soon as we can. So buyer beware, if you get a great move in promotion, plan to be out by the time that ends or prepare to pay $$$.
Thank you for your review, Amanda. We appreciate you taking the time to share your thoughts. We understand that no one enjoys seeing a rate increase. While we understand that every customer has choices when selecting a storage provider, we … More
Ocean Storage has always been extremely curteous and knowledgeable while assisting me with anything I have needed over the 2 years that I have rented a unit. They have always been customer service on the highest level.
Nathaniel Gray, we're happy to hear you had such a positive experience with our team!
Richard was in the office for our initial visit to our unit. Super friendly and helpful. Showed us around and shared all the important points. Clean and well lit facility with camera surveillance. So far, so good...
Thank you for sharing your positive experience, Marli! We are pleased that Richard provided helpful and friendly service. If you have any further questions or need assistance, feel free to reach out. Your satisfaction is vital to us!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- clean space33
- courteous staff20
- helpful employee7
- clean building5
- discounts4
- online booking4
- clean bathrooms4
- guidance on options2
- spacious facility2
- showing units2
What the company says about itself
Taken from Ocean Storage - Nansemond Parkway’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website