Pelandale Self Storage
Self-storage facility in Modesto, California
Google rating
4.4
Ratings counted
123
Are 1 or 2 star
13.0%Above typical
The rating breakdown
16 of the 123 ratings in Google’s published star breakdown for Pelandale Self Storage are one or two star.
Against other listings in Modesto
10.7 percentage points higher than the middle of the 11 listings in Modesto we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 94 | 76.4% | |
| 4 star | 9 | 7.3% | |
| 3 star | 4 | 3.3% | |
| 2 star | 4 | 3.3% | |
| 1 star | 12 | 9.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Pelandale Self Storage at 13.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Pelandale Self Storage, counted by matching the words they used.
- Crew conduct2 · 25%
- Damage to belongings1 · 13%
- Claim or refund went nowhere1 · 13%
Counted across the 8 one and two star reviews we have read for Pelandale Self Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I would not even give them a star one but had to so that i could leave a review. If i was you i would never do business with them! They take money out of your account before the due date. Like 2 weeks before. They had taken money out of my youngest son's account saying i had Authorized it which was a lie! In the first place i am not on my son's account nor would i even try and do something like that with out him knowing. That would be totally against the law.
Janice you called me on Tuesday and asked me to run your payment and I did. Then your family was in a difficult situation and you moved out and we refunded your payment you wanted cash but I could not do that as I explained so we refunded … More
TLDR; IF YOU ARE GOING TO USE THIS LOCATION FOR BUDGET RENTALS PLEASE BE WARY!!!!! I feel like I need to start off by saying that I don't like leaving negative reviews because they can do real damage in terms of business, but I've never had such a bad experience. I refrained from leaving this review for an entire month because I didn't want to write something out of anger. That being said I am generally level-headed about mishaps because I understand that things happen.
Hi Arline, First, we hear you and truly apologize for your recent bad experience with … More
Made a payment to these guys for my daughter back in November go figure they stored the card number and charged it after move out. watch them and what card you give them. Again first Transaction was Authorized (November) and then they charge my Card again in March after move out. VERY DISHONEST Practice. Manager Very Rude when Attempted to talk to her! (Janice) * SHE CLAIMED TO HAVE PERMISSION TO CHARGE THE CARD, must have been a psycic connection he hadn't talked to her since last month.
Arrived and waited and waited 45 mins. Helped other people first that came on after me. Couldn't get storage unit door up. Manager states do what you got to do to get it opened. After repairing roller for them then put a small bend in roll up door with the tool the manager gave me then they wanted to keep my deposit. I took photos incase something like this happened. Got my deposit back after 1 hour of BS Will never do business with them again . As a reply to you message I didn't have any trash.
Lonnie thank you for taking the time to leave your thoughts...not quite accurate but never the less important. Their was one customer prior to you but maybe took 5 minutes. You left your trash along our fence over night which was huge eye … More
They just raised our rate $65.00 during our second month. I would advise you to stay away from here! Very disappointed. They Park their rental trucks at the entrance to the exit.. Therefore when people are using their storage in that area no one can exit.. When the manager was asked about moving the trucks they said no! Understand this.. They do not care about their customers period!
Imagine storing ALL your belongs while you take the trip of lifetime for several months. You set up automatic credit card billing and give clear instructions to contact you only by email. Then you come home to find they auctioned everything …
Rude And they delete reviews smh I know these people are rude as all get out need to take some customer service classes that’s for sure
Sherry thank you for taking the time to leave a review! I do not see where you are a customer? Please come into the office and let us know what went wrong! We pride ourselves in great customer service! Or call [phone removed]. Thank you!
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous6 · 29%
- Worked hard and fast4 · 19%
- Kept in touch2 · 10%
Counted across the 21 four and five star reviews we have read for Pelandale Self Storage. A review can mention more than one thing.
In their own words
The front office staff was nice, friendly, and communicative. Getting starting with renting a unit was quick and easy! Most reasonable prices I could find in the area.
Hi Dannica, Thank you so much for your review! We're happy to hear that our front office team made the process quick, friendly, and easy for you. If you ever need anything or have any questions about your unit, we’re always here to help. Welcome to Pelandale Self Storage!
I recently got a storage unit at this fairly new facility, and I couldn’t be happier with my decision. I took advantage of the promotions they offered, which made the price unbeatable—$20 to $70 less than other places I looked at for the same size unit. Not only is it more affordable, but the facility is much nicer, with high ceilings and insulation that keeps everything in great condition. A huge shoutout to Eve and Jessica, who helped me every step of the way.
Thank you so much for taking the time to share such a detailed and thoughtful review! We're thrilled that you had such a positive experience at Pelandale Self Storage, and that our pricing and facility features stood out to you.
Picked up a Budget Moving Truck today from this location and originally based on the old yelp reviews, was a little concerned… However when calling this morning to confirm a reservation and picking up the truck by noon? The whole experience was smooth, the ladies were extremely nice and even though they were having some minor technical difficulties with a Windows Update, the process wasn’t delayed at all and they got me out the door and on my way without any issue whatsoever.
Thank you for giving us a chance and for sharing such a thoughtful review! We’re glad to hear your Budget truck pickup went smoothly from start to finish. Our team works hard to provide friendly, efficient service—even when technology … More
I would highly recommend Palendale Self Storage to anyone looking for a secure, clean, and well-organized storage facility. First of all, the pricing is fair, and the location is centrally located and easy to access. Most importantly, the quality of service you receive from the staff is outstanding—especially Ms Katrina, Ary and the entire team. They are professional, attentive, and truly care about their customers.
Hi Ivan, Thank you so much for your fantastic review! We're thrilled to hear that you had … More
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- kind staff12
- fair pricing6
- safe environment4
- easy moving3
- convenient area3
- secure facility3
- clean unit3
- clean grounds2
- quick rental process2
- truck rental2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- nextdoor.comsocial
- yelp.comreviews