Primo Moving Company - Duluth
Google rating
4.8
Ratings counted
154
Are 1 or 2 star
3.9%Around typical
The rating breakdown
6 of the 154 ratings in Google’s published star breakdown for Primo Moving Company - Duluth are one or two star.
Against other listings in Duluth
0.8 percentage points higher than the middle of the 13 listings in Duluth we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 145 | 94.2% | |
| 4 star | 2 | 1.3% | |
| 3 star | 1 | 0.6% | |
| 2 star | 2 | 1.3% | |
| 1 star | 4 | 2.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Primo Moving Company - Duluth at 3.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Primo Moving Company - Duluth, counted by matching the words they used.
- Price rose after the quote1 · 20%
- Damage to belongings1 · 20%
- Late, delayed or a no-show1 · 20%
- Stopped responding1 · 20%
Counted across the 5 one and two star reviews we have read for Primo Moving Company - Duluth. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Only tried to get an estimate, did not hire. Immediately felt like a shady operation. The person on the phone was clearly in a large, very noisy call center. They immediately assumed I would book an appointment even though I was just looking for a quote. Even after I said multiple times that I wasn't booking anything, they still tried to schedule a date and time. Big red flag #1 was that they asked what my budget was for my move. They don't need to know that.
Hi Paul! Thank you for taking the time to write a review - that doesn’t sound like a very good experience at all. … More
Beware: this company pays customers for positive reviews. Please review the pictures I’ve posted prior to hiring them, they speak for themselves. Paid Primo to pack, move and store our belongings for 4 months. Could not be more dissatisfied with the poor service and lack of care that was taken in packing, storing, and handling our belongings. Items were thrown in boxes without packing paper. Furniture was not properly wrapped or protected during moving and was stacked on top of one another leading to damage.
Originally booked Primo and was thinking it would take no more than 3 hours, most likely less. They arrived late, which was OK, but as they worked, they seemed to wander and slow roll everything. A move I planned for at max taking 3 hours took 5+ hours. 4 hours to pack up and 1 to unload. I felt like they were really milking the time. They obviously enjoy their jobs and are respectful but very slow. The moving truck was parked on the grass at our new home, leaving tire marks as they exited.
Hi Hayley! Thank you for your review. As hard as that is to hear, we’re genuinely grateful for your honest feedback. We take pride in our work and have high standards of professionalism and for the quality of the service we provide — we … More
I wouldn't recommend! They were late to their own scheduled appointment time. They worked very slow and were very inexperienced with moving large items. We …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous9 · 53%
- Worked hard and fast8 · 47%
- Careful with belongings3 · 18%
- Kept in touch3 · 18%
- Turned up when they said1 · 6%
Counted across the 17 four and five star reviews we have read for Primo Moving Company - Duluth. A review can mention more than one thing.
In their own words
Absolutely stellar, thank you Primo! Stephan helped book our move, he was great with all communication, Primo uses a very easy website to assist with the quote & plan for your inventory. Chase, Wyatt & Haven were the 3 musketeers who took the utmost care of the furniture & had great spacial awareness of the apartment & house. Worked as a team to back the truck up, we’re very particular to miss the landscaping (thank you)! They moved quickly, and were calm & professionally kind throughout the entire process.
I had a great 3-person crew help me move. They were careful with all of my belongings, fast with packing things up, and very friendly and professional. Compared to the other moving companies I contacted in the Duluth/Superior area they were the most reasonably priced and only charged their time from when they picked up the first box to when they placed the last item in my new home. I'd highly recommend them to anyone moving in the Duluth/Superior area and I will be using them if/when I ever move again.
Good deal, these guys showed up right on time and did a excellent job. Made my move very easy. A+++
Showed up when they said they would. Noah and Blake did more in the two hours they were here than we could have in a day. They are personable, professional and the result was an organized house that was easy to unpack. I can't stress enough how much more these guys can do than you and a couple of your buddies. Worth every cent.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- personable staff15
- hardworking staff7
- heavy furniture moving5
- efficient packing4
- reasonable pricing4
- secure packing2
- online quote system2
- clear communication2
- under quote2
- last minute scheduling2