Qshark Moving Company
Mover in Costa Mesa, California
Its address is in Newport Beach, California. It appears here because Google returns it for Costa Mesa.
Google rating
4.8
Ratings counted
457
Are 1 or 2 star
3.5%Around typical
The rating breakdown
16 of the 457 ratings in Google’s published star breakdown for Qshark Moving Company are one or two star.
Against other movers in Costa Mesa
About the same as the middle of the 6 movers in Costa Mesa we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 434 | 95.0% | |
| 4 star | 6 | 1.3% | |
| 3 star | 1 | 0.2% | |
| 2 star | 1 | 0.2% | |
| 1 star | 15 | 3.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Qshark Moving Company at 3.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Qshark Moving Company, counted by matching the words they used.
- Damage to belongings3 · 20%
- Items missing or never delivered2 · 13%
- Late, delayed or a no-show2 · 13%
- Crew conduct1 · 7%
- Stopped responding1 · 7%
Counted across the 15 one and two star reviews we have read for Qshark Moving Company. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Worse moving company EVER. They were supposed to move us in two days, they took four days, and didn’t even show up on the third day. They were at least two hours late every time. They moved slow, took several smoke breaks, constantly on their phones. They were ex-cons/gang members handling our things. I only know this because one of them admitted to me he served time when I noticed his tattoos. This was about 3 months ago.
Dear Valerie, I want to start by apologizing for this terrible experience you had with our service. From what I am hearing, this is not what our customers experiences are. I will work to find out what happened and why.
Update 1/20/21: After unpacking and sharing a document with all of the damaged and broken items from the move, Wes and the Qshark owner offered a significant sum to make things right by us and to cover some of the damages. This was in addition to the partial refund for the move. This demonstrated to me that QShark cares deeply about their customer's experience. I appreciate they did what they needed to make the situation right.
Dear Evie, We really appreciate your feedback. Again we are sorry for your experience and we are happy that we were able to work things out and make it right for you. Thank you again for letting us correct our wrongs and we hope to work with you in the future and provide the 5 stars service you…
You get what you pay for. They broke the leg off our dresser and never called back about the insurance claim. I doubt they are even insured. Use at own risk...they did move our stuff and the price was as advertised so two stars seems fair.
Hello, Ben! We are sorry about your experience and bad communication. Can you please give us a call so we can proceed with the refund process. We really appreciate your time ([phone removed] Thank you
I reached out to QShark Moving Company over yelp, after reading their amazing reviews. I'm really dissapointed to say it was not a 5-star experience, far from it. I was moving from one apartment (3rd floor) to a 3-story town-home (all floors ownd by us). They were approximately 10 miles apart, a 13 minute drive. My husband and I had managed to previously move our entire apartment from one 3rd-floor apartment to this old 3rd-floor apartment in about 3/4 hours including driving time.
I read some one star reviews from other customers who have had very similar experiences as our family had with QShark! They seem to be a shady company and I suspect fraudulant since I cannot pinpoint their business headquarters as they have several shady fake addresses and cannot be reached at them. Now I doubt if they even have a legit business license which can't be found when I did a deep search. I plan to take them to small claims court but Covid is causing a delay on that for now.
Hello John, We are very sorry about your experience with our company. We would be happy to address any issues you had, as well as provide all our licensing information upon request. The best way to check any information you want is to visit PUC website and do a license search.
I won't be using this moving company again. The movers that showed up wasn't really that experience. It took them 3 hours to move everything form my 2 bedroom apartment to their truck. I had everything all packed and they just had to bring the stuff downstairs. They were working but they just weren't very skilled in the work so they weren't very efficient. When everything was finally packed and ready to go I left first to run some errands while they set off.
Updated review; someone will be physically bringing the check to compensate 400 dollars for the broken television tomorrow. If I could give less than a star I would. With moving companies we looked and looked and considered the groupon but instead of using it we decided to pay full price. Before even having the movers come we decided we would move more than half of the boxes down to our garage for ease for the movers since we live on the third floor.
Hello, we've refunded $400 as promised to cover the damaged TV, we are sorry about your experience and we wanted to make sure we did everything to change it for you. Thank you.
A resident at our apartment complex used their services (we did not), but during their move, the employees of this company left tons of loose packing peanuts inside the hallways, outside the building door, and inside the building elevators. I do not typically leave bad reviews like this, but it was PILES of loose packing peanuts scattered across the floor and outside. We know it was this company because we witnessed them leaving these materials without cleaning up after themselves as we were walking to our car.
Dear Kaitlyn, First and foremost, we want to extend our sincerest apologies for the inconvenience and frustration caused by the situation you've described. It's clear that we fell short of our commitment to not only provide excellent service but also to ensure that we leave environments in better…
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast204 · 49%
- Professional and courteous195 · 47%
- Careful with belongings87 · 21%
- Turned up when they said58 · 14%
- Kept in touch18 · 4%
- Price matched the quote5 · 1%
Counted across the 416 four and five star reviews we have read for Qshark Moving Company. A review can mention more than one thing.
In their own words
The crew showed up on time. They worked fast and stayed organized. Every item arrived safe. No damage. No stress. They communicated clearly. They treated my space with respect. The price matched the quote. You want movers who do the job right. These are those movers. I would hire Professor Movers again without hesitation.
Hello Dana, Thank you so much for the detailed 5-star review! We are thrilled to hear that our crew provided a no-stress experience by staying organized and arriving right on time. Protecting your belongings is our top priority, so we are glad everything arrived with no damage.
QShark was recommended by a friend for a local move within San Diego. QShark headquarters were fast and response. I worked more with Steve, the manager, in SD as the move got closer. He was responsive as well and we set up a visual and estimate that helped us plan our day better (we have 2 young kids). The crew of Bobby, Aaron, Johnny and Miguel were great. They called when they said they would, arrived on time and got started right away. They worked from start to finish.
Dear Frances, Thank you so much for this great, detailed feedback. We are very happy you liked our crew! Qshark Moving Team
We had never hired movers before, but after a pretty terrible accident I can't carry anything up or down stairs and my husband and I both work 50+ hrs a week so moving was gonna be a bit difficult... So we did some research and chose Qshark to move the majority of our upstairs apartment to our new downstairs apartment. I didn't know what to expect but I was absolutely blown away. Evan AND Javier were on time, courteous, friendly, respectful, professional and cleaned up after themselves.
Thank you so much for this great review and for trusting us with your move! It was a pleasure to work with you! Please enjoy your new place! Qshark Moving Team
Excellent service all around! Before our move I had reached out to their customer service several times on several different occasions with questions and the longest I have ever waited for a reply was less than 15 minutes. The process of booking and communication before the move was superb! On the day of the move the team showed up 15 minutes before the scheduled time. They were amazingly efficient and loaded our entire 6-bedroom home content into 2 tracks (26' each) in just 2.5 hours.
Dear Max, Thank you so much for sharing your experience and choosing our company! We hope to work with you again in the future Please enjoy your new place Qshark Moving Team
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- easy move24
- friendly movers18
- careful handling of furniture12
- careful packing7
- fast movers6
- careful moving6
- booking process5
- honest staff4
- local move3
- office move2
What the company says about itself
Taken from Qshark Moving Company’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States a founding yearsays on their website
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“Licensed · FL Registered Insured crews Since 2014 Serving customers Home » Areas Served »”Raw text captured from the page, including any surrounding navigation.
- Publishes a licence or operating numbersays on their website
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“…crews are licensed and insured (PUC License MTR0191490) for residential and commercial moves a”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“Qshark Moving Academy Licensed and Insured Movers Customer Reviews Quality Guarant”Raw text captured from the page, including any surrounding navigation.
- Advertises financingsays on their website
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“Make easy monthly payments with 0% APR financing available with Affirm No hidden fees Quick and ea”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“Why Qshark? Qshark Moving Academy Licensed and Insured Movers Customer Reviews Qua”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“Bedrooms 3 Bedrooms Over 3 Other Get My Free Quote Submit Form Free estimate No obligati”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
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“…or with short notice? We operate 24/7 and can often accommodate weekends and”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- trustpilot.comreviews
- trustindex.ioreviews
- yelp.comreviews
- facebook.comsocial
- mapquest.comdirectory
- yelp.careviews