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QST MOVERS LLC

Moving and storage service in Arlington Heights, Illinois

Its address is in Mt Prospect, Illinois. It appears here because Google returns it for Arlington Heights.

Google rating

4.9

Ratings counted

783

Are 1 or 2 star

3.3%Around typical

The rating breakdown

26 of the 783 ratings in Google’s published star breakdown for QST MOVERS LLC are one or two star.

Against other movers in Arlington Heights

This company3.3%
Typical mover in Arlington Heights3.1%

About the same as the middle of the 9 movers in Arlington Heights we can publish a rate for.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
75195.9%
4 star
40.5%
3 star
20.3%
2 star
40.5%
1 star
222.8%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,048
5–10%
1,993
10–20%
1,265
20%+
454

The marker is QST MOVERS LLC at 3.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for QST MOVERS LLC, counted by matching the words they used.

  • Damage to belongings5 · 63%
  • Items missing or never delivered2 · 25%
  • Crew conduct2 · 25%
  • Price rose after the quote1 · 13%
  • Stopped responding1 · 13%

Counted across the 8 one and two star reviews we have read for QST MOVERS LLC. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

1-star Google reviewNick C.2 months ago
Recently used QST and will never be using them again. There were only two movers that showed up. The two were very disorganized and worked slowly. They dropped items of ours and caused damage to furniture and clearly did not come with appropriate equipment.we were promised wardrobe boxes for clothes and they had two dirty disintegrating cardboard boxes held together by plastic wrap. I ended up helping move a lot of items despite having hired this company to move our things.
Reply from the business

Dear Nick, Andy, Sun Flower etc. Thank you for trying to post fake reviews) … More

1-star Google reviewJEdited a year ago
AVOID A HEADACHE! If we could rate them 0/5 we would. We hired them to move 2 table. 2 guys showed up totally unprepared, damaged both tables—one beyond repair—and left the other covered in scratches. To make matters worse, one of them laughed and brushed it off, saying, “It’s just ikea furniture.” Absolutely unacceptable. We chose them because of their good reviews, but this was a massive disappointment. Completely unprofessional and careless. Avoid at all cost!
Reply from the business

Dear Vanessa, … More

1-star Google reviewRita W.Edited 3 months ago
My husband and I were told 1600 dollars. I asked if any hidden fees or upcharges. I was told no. We were charged 2400. My husband even put all boxes in garage for easy loading. The workers themselves were wonderful. Put 800 more is ridiculous. I would not recommend. Get it in writing!! I personally would go somewhere else! Scammers
Reply from the business

Dear Rita, Thank you for your feedback. We’re glad to hear our crew treated you well, but … More

1-star Google reviewDejaTheGreat3 months ago
After the reply. I'm putting the entire story out there. I have decided to give them one star instead of 2 simply for lying. Yes, the move went OK. That was not the issue. I had someone at my home to supervise the move for me since I was somewhere else and when the move done they quoted $900 that had to be paid and thats including the deposit. I was never quoted that amount. Since the price was so high my sister called me to make sure the price was accurate. I told her no.
Reply from the business

Dear Deja, Thank you for your feedback and choosing our company for your move. … More

1-star Google reviewSun_flower P.Edited 2 months ago
YOu are incorrectly grouping me together with other reviewers and calling me my review fake? i am not Nick instead of assuming every negative review is fake you should address the actual concerns being raised I have documentation photos and a claim number related to the damages. Dismissing legitimate customer complaints as "FAKE REVIEWs" does not change what happen ------------------------------------------------------------------------------------------------------- I rarely leave reviews, but people deserve to…
Reply from the business

We take customer feedback seriously and investigate every concern thoroughly. Unfortunately, we have been unable to identify any customer record matching this review. … More

1-star Google reviewPatty S.Edited 2 months ago
The guys were great, moved our stuff even though the wrong size truck was sent! I am changing my review, not on the movers, but on the company itself! I told them what I had to move (including 3 large toolboxes) one is over 2,000lbs then my bedroom set, dressers, a large hutch, a buffet and tv stand, 15 totes and 12 large boxes, I spoke to qst movers the day before when I noticed they were sending a 15' truck so they changed it to a 20' and added an extra man, the 3 guys get there with a 15' truck and no lift, no…
Reply from the business

Dear Patty, Thank you again for your feedback and for recognizing the effort of our movers. … More

1-star Google reviewAndy2 months ago
The worst moving service you could pay for. They aren’t transparent. They do not care. Everything on their website is false information. They do everything over the phone so that there isn’t a paper trail. They won’t refund you any money for damaged items. You can ask multiple times, but they will never send you the “form”. They will sign documents for you without your consent. Do not trust these people. DO NOT. They offered me a refund. NEVER GOT IT. They offered to send me a claim form for my damaged items.
1-star Google reviewERIC C.3 weeks ago
I can say the crew was on time ( gold star). The apartment was all packed and ready to go. The crew moved very slow. The company is truly misleading with their quote. What’s the definition of travel time? I shouldn’t be charged with you coming to my resident. I should be charged for picking up my property, transporting my property (travel time), and placing my property into the next residence. I want from $600.00 to $1200.00 Never again. I will scream from the mountain tops. Don’t hire this company.
Reply from the business

Dear Eric, We appreciate you taking the time to share your feedback, and we're sorry to … More

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Worked hard and fast12 · 60%
  • Professional and courteous10 · 50%
  • Turned up when they said3 · 15%
  • Careful with belongings3 · 15%
  • Kept in touch2 · 10%
  • Price matched the quote1 · 5%

Counted across the 20 four and five star reviews we have read for QST MOVERS LLC. A review can mention more than one thing.

In their own words

5-star Google reviewVikas J.2 days ago
We had an excellent experience with QST Movers! Cody, Thomas, and Brian did an absolutely marvelous job from start to finish. They carefully packed everything for us, handled all of our belongings with care, and moved everything efficiently. We literally didn’t have to lift or move a single thing, which made the entire moving process incredibly easy and stress-free. The team was professional, hardworking, friendly, and very well organized.
Reply from the business

Dear Vikas, Thank you for your kind words! We truly appreciate your time and support! Please … More

4-star Google reviewSwathi A.2 weeks ago
Overall, the moving team did an excellent job. Vitaly and his crew were professional, efficient, and took great care of our belongings from start to finish. They worked hard, moved quickly, and made what could have been a stressful day go very smoothly. They absolutely deserve five stars. The reason I’m giving four stars instead of five is the lack of transparency around packing material costs.
Reply from the business

Dear Swati, Thank you for taking the time to leave such a thoughtful and detailed review. … More

5-star Google reviewIvan K.2 weeks ago
Hired QST Movers to finish the job that 2 men and a Truck literally refused to do. QST arrived on time, were extremely respectful, friendly, courteous, and non-threatening. Most importantly, my mother in law felt comfortable in their presence. They took EVERYTHING out of the house and made the move easy.
Reply from the business

Dear Ivan, Thank you so much for your thoughtful review! We're honored that you trusted QST … More

5-star Google reviewMelissa B.a week ago
Vitalii & Oleg did an amazing job with my 1-bedroom move across Chicago. They handled my items with care and worked extremely efficiently. They even helped me disassemble a few items I was having trouble with at my old place. They communicated well before and during the move. I would highly recommend this company to anyone who is moving! Thank you so much!
Reply from the business

Dear Melissa, Thanks so much for your wonderful review! We're thrilled to hear that Vitalii … More

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • professional movers54
  • careful handling52
  • affordability29
  • quick move19
  • no extra charges16
  • careful movers10
  • accurate quote4
  • strong movers3
  • furniture reassembly2
  • truck size2

What the company says about itself

Taken from QST MOVERS LLC’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.

  • Says it is insuredsays on their website
    Show the text this came from

    “…kground‑ Checked Movers Licensed & insured movers No Hidden Fees 4.9 Stars Based o”Raw text captured from the page, including any surrounding navigation.

  • Says it is licensedsays on their website
    Show the text this came from

    “700+ reviews Background‑ Checked Movers Licensed & insured movers No Hidden Fees 4.”Raw text captured from the page, including any surrounding navigation.

  • Advertises free estimatessays on their website
    Show the text this came from

    “Skip to content +1(888)-866-6684 Get a Free Quote Services How it works Reviews Our crew”Raw text captured from the page, including any surrounding navigation.

Where else this company appears

Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.

  • trustpilot.comreviews
  • birdeye.comreviews
  • facebook.comsocial

Before you hire QST MOVERS LLC

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

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