Richards Place Self-Storage: Sparks Storage Units
Self-storage facility in Sparks, Nevada
Google rating
4.7
Ratings counted
155
Are 1 or 2 star
4.5%Around typical
The rating breakdown
7 of the 155 ratings in Google’s published star breakdown for Richards Place Self-Storage: Sparks Storage Units are one or two star.
Against other listings in Sparks
1.3 percentage points higher than the middle of the 4 listings in Sparks we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 137 | 88.4% | |
| 4 star | 10 | 6.5% | |
| 3 star | 1 | 0.6% | |
| 2 star | 1 | 0.6% | |
| 1 star | 6 | 3.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Richards Place Self-Storage: Sparks Storage Units at 4.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Richards Place Self-Storage: Sparks Storage Units, counted by matching the words they used.
- Crew conduct2 · 50%
- Late, delayed or a no-show1 · 25%
Counted across the 4 one and two star reviews we have read for Richards Place Self-Storage: Sparks Storage Units. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
If you look at these reviews they are all from years ago...here's an update. Hands down, the rudest, greedy, unprofessional place in the area! They get you in on one price, then start jacking it up a month later. If you are more than 10 days late on a payment they lock you out and call you and harass you daily. So, you don't have access to your unit but you still have to pay for it? The facilities are nice, but not worth the headache in my opinion.
Thanks for taking the time out of your day to leave us a review. We apologize for your negative experience at our facility. Please don't hesitate to reach out to our management office at [phone removed] with any comments, questions, or concerns.
When we first moved in, they had five stars there at 1 now after years of having a rental unit. Many ridiculous rate hikes upon move out we found dead rats and droppings everywhere. They say they’re pest free and climate controlled. They’re not pest free.
We understand your frustration with rate increases. We are concerned to hear about pest issues. This is unacceptable. Please contact us at ([phone removed] to resolve immediately!
Worst storage establishment I’ve ever done business with. Very unprofessional and unorganized. Lost belongings Oh my mother and brother who have passed away. Sandy, the front desk, lady and manager is very unprofessional and rude
We apologize that you had an unsatisfactory experience and want to know more. Please contact our management team at ([phone removed] to resolve this immediately.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 21%
Counted across the 14 four and five star reviews we have read for Richards Place Self-Storage: Sparks Storage Units. A review can mention more than one thing.
In their own words
Very friendly service, Sandi was awesome! Great prices compared to other storage units in the area and they have climate controlled units. Will definitely be recommending to friends and family as I came from a recommendation from a previous renter.
Hi, Fckkngio. Thank you for leaving us a kind review, we appreciate your support!
She is a very kind person, she answered all our questions and make us feel comfortable, when I like the most is that she asked what I needed for so she can recommend me that perfect fit for me.
Hi, Karla. Thank you for leaving us a kind review, we appreciate your support!
Excellent Storage facility. We take our car to be stored during winter... our 3rd year. Sandi is top notch! Thank you! Booked again for 2027!
Hi, Randall. Thanks for taking the time to share your experience with us. We truly appreciate it!
The lady was very nice and even stayed late to make sure we got our storage unit, amazing service and I feel safe with my things here.
Hi, Alana. We are thrilled to learn that you had a positive experience with us, and look forward to helping you solve any and all future storage problems!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- secure facility9
- new facility5
- clean units4
- clear explanations3
- extended hours3
- no electricity in units2
- climate control units2
- quick rental process2
- affordable units2
- speed2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- superpages.comdirectory
- yellowpages.comdirectory