Security Storage
Self-storage facility in Sparks, Nevada
Google rating
4.8
Ratings counted
399
Are 1 or 2 star
2.0%Around typical
The rating breakdown
8 of the 399 ratings in Google’s published star breakdown for Security Storage are one or two star.
Against other listings in Sparks
1.3 percentage points lower than the middle of the 4 listings in Sparks we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 370 | 92.7% | |
| 4 star | 12 | 3.0% | |
| 3 star | 9 | 2.3% | |
| 2 star | 2 | 0.5% | |
| 1 star | 6 | 1.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Security Storage at 2.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Security Storage, counted by matching the words they used.
- Price rose after the quote1 · 17%
- Damage to belongings1 · 17%
- Items missing or never delivered1 · 17%
Counted across the 6 one and two star reviews we have read for Security Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
WE WERE BROKEN INTO AFTER MOVING IN AND SEVERAL THOUSAND DOLLARS WORTH OF ITEMS STOLEN. THIS COMPANY DID NOT HAVE THE SECURITY CAMERAS TAPING FOR 30 DAYS AS INDICATED. WE WERE TOLD WE PURCHASED INSURANCE THRU THEIR RECOMMENDED INSURANCE …
I wouldn’t recommend this place to anyone. I would give them 0 stars if I could. Their “promotional price” is bull, they doubled our rent after only two months. They wait until you have all of your stuff there and then raise the price to a ridiculous amount. With the price increase I could have gotten a larger better unit at another storage facility. On top of that their insurance is double the normal and so are their locks and other equipment. The facility is very old and our unit was damaged before we moved in.
Andy D, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like to see what we can do to help you out with this. Please contact our manager at ([phone removed].
They actually time you and I was told I couldn’t “work” in my storage. I was restricted from going in until I talked with the office because I stayed too long earlier in the day. Wow I never had a storage do that to me. As far as the young lady who moved me in she was awesome I had a great experience with her but after the move in was the messed up part with a different employee
About 7 years with these guys and they have raised the storage price about 5 times now. Got a notice yesterday of it raising again starting 9/30/25 however 9/1/25 they charged me the increased price. Not only am I going to leave this price but i may potentially sue for all the mispractice
Charlie Sather, we're disappointed to hear of the negative experience you had at our location. We'd like the opportunity to discuss this with you. Please reach out to us at ([phone removed] at your earliest convenience.
I’ve had a unit here on and off through the years and have always enjoyed it and never had problems here before. It’s gone through different owners and the people who own it now are only out for money. They will get you started at a low …
Hey There - We are disappointed to learn that your experience was less than awesome. Feel free to contact us at ([phone removed] so we can see what we can do to help you out with this!
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous4 · 25%
- Turned up when they said1 · 6%
- Worked hard and fast1 · 6%
Counted across the 16 four and five star reviews we have read for Security Storage. A review can mention more than one thing.
In their own words
Beyond incredible! I will forever recommend anyone to use this storage company. The property is always clean and seems to be well taken care of whenever Lacey, the property manager is on site. She is always so kind, helpful and professional. She will go over every detail with you to ensure that you understand everything about your unit. From explaining expectations as a renter, to any questions regarding your bill and providing any discounts or promotions if any.
High-five, Amanda! We are stoked to hear about your experience with StorQuest. If there is anything else we can do to make your storage journey more awesome, don't hesitate to reach out to us.
Very impressed with the promptness from Lacey the manager. She's very punctual, business oriented, as well as customer service oriented. I've had multiple problems with the company in general due to lack of maintenance on the overall building, but due to Lacey I kept my business there for a very long time (with a unit).
Hi Chad, thank you for your kind review; we are happy to pass along your comments to Lacey here at Security Storage! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Lacy was great! Very helpful:) pleasant and efficient! Great service! Thank you!
High-five, Nacho! We are stoked to hear about your experience with StorQuest. If there is anything else we can do to make your storage journey more awesome, don't hesitate to reach out to us.
Lacy is amazing, friendly, and helpful. This storage facility is much less expensive than my previous storage, which was unfriendly and rarely answered their phone. So happy to make the switch.
Love hearing this. Lacy truly cares about making things right for customers. Glad that came through during your experience. We're here anytime you need us.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- courteous staff12
- ease of use5
- front office staff5
- welcoming atmosphere2
- upfront explanations2
- rental process2
- speed2
- online reservations2
- extra space2
- clean location2
What the company says about itself
Taken from Security Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“…be closed on Sunday, April 4th. For 24/7 rentals and support, please contact us”Raw text captured from the page, including any surrounding navigation.