Safeguard Storage LLC
Self-storage facility in Dubuque, Iowa
Google rating
4.4
Ratings counted
22
Are 1 or 2 star
13.6%Above typical
The rating breakdown
3 of the 22 ratings in Google’s published star breakdown for Safeguard Storage LLC are one or two star.
Worked out from 22 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Dubuque
8.5 percentage points higher than the middle of the 13 listings in Dubuque we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 16 | 72.7% | |
| 4 star | 3 | 13.6% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 4.5% | |
| 1 star | 2 | 9.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Safeguard Storage LLC at 13.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Safeguard Storage LLC, counted by matching the words they used.
- Damage to belongings1 · 50%
- Crew conduct1 · 50%
Counted across the 2 one and two star reviews we have read for Safeguard Storage LLC. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
So what's going on with the gate to the storage units? I have my things in a storage unit and the gate it locked. Only thing the lady inside could tell me is, "yeah it's broken right now we don't know when ur will be fixed?"
Sorry for your inconvenience Katie, this situation happened before we bought the units. If you need any storage in the future please give us another call. ..TOM SPLINTER
Really trashy customer service. Lady on the phone extremely rude and inconsiderate. Business runs odd hours and completely dysfunctional.... stay away
Sorry for your poor experience Jaron, it was long before we took over the units .if you need storage needs in the future please give us call ....Tom Splinter
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast2 · 15%
- Professional and courteous2 · 15%
- Turned up when they said1 · 8%
Counted across the 13 four and five star reviews we have read for Safeguard Storage LLC. A review can mention more than one thing.
In their own words
I needed a storage unit rather quickly. I had good experience renting from a place on the outskirts of town years ago but it was quite a jaunt. I checked this place out as this storage area is closest to my house. A unit was being cleared out from items someone had left behind but Audrey was able to show it to me so I could see of it would be big enough. She was a good communicator and prompt when she met me at the unit. While I was there I met Tom, one of the owners.
Thank you for your review Chris! We look forward to having you as a new tenant! Your business is very much appreciated..Tom Splinter
New ownership. Very friendly and helpful. Quite a few brand new units. Doing major renovations to older units. Units and grounds are kept clean, large areas to turn around large vehicles, whole facility is safe and secure. Highly recommend.
Hello Carl, we appreciate your review and appreciate your business! I am glad you found us when you moved to town.Tom Splinter
"I had an absolutely phenomenal experience with Safeguard Storage thanks to Tom and Mark! From the moment I walked in the door, they went above and beyond to ensure that I was set up with the perfect unit for my needs, and the service I received throughout the entire process was nothing short of fantastic. The customer service at Safeguard Storage is absolutely top notch - I felt like a valued customer from beginning to end.
Hello James, thank you for your awesome review, we are happy to have you as a new tenant! And look forward to a long term agreement with you. Good luck with your River City curbing business ol pal.Tom Splinter
We needed a place to store our camper and a place to store additional items. They were able to accommodate our needs quickly. We have access to our things at anytime. The area has always been clean and well taken care of. Easy access to get in and out. Most of all, I know that my things are safe and secure.
Thanks for the great review Mary Jo ! We look forward to having you as a new tenant! Please let us know if we can help you with any other storage needs. Tom
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- helpful staff8
- clean units4
- cleanliness3
- owner3
- rented3
- new units2
- renovated units2
- convenient location2
- safety2
- door2
What the company says about itself
Taken from Safeguard Storage LLC’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“…from the convenience of your own home, 24 hours a day and 7 days a week. Contact Us Safeguard”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory