Signature Moving
Mover in Burnaby, British Columbia
Google rating
4.9
Ratings counted
287
Are 1 or 2 star
0.7%Unusually few
The rating breakdown
2 of the 287 ratings in Google’s published star breakdown for Signature Moving are one or two star.
Against other listings in Burnaby
About the same as the middle of the 19 listings in Burnaby we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 277 | 96.5% | |
| 4 star | 7 | 2.4% | |
| 3 star | 1 | 0.3% | |
| 2 star | 1 | 0.3% | |
| 1 star | 1 | 0.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Signature Moving at 0.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Signature Moving, counted by matching the words they used.
- Price rose after the quote1 · 33%
- Items missing or never delivered1 · 33%
Counted across the 3 one and two star reviews we have read for Signature Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
experience with Signature Moving, I would urge others to proceed with caution. Pricing dispute: I was charged $100+$1,779.50, which was $489.50 more than the price I understood we had agreed to. Conduct concerns: During the move, I experienced what I perceived as aggressive and intimidating behaviours , including yelling and profanity, which made the situation very distressing. Incomplete service: The movers did not complete the job and left several of my belongings behind.
Response from Management We appreciate the opportunity to address this review. The statements presented do not accurately reflect the events that occurred during this service appointment.
((WARNING)) DO NOT TRUST THIS COMPANY Contacted Signature moving for a move from Burnaby to Surrey on September the 22nd 2022. The movers showed up at roughly around 9:00 or 10:00 and were finished moving at about 1:00 p.m. 3 movers were there, all of them were very courteous and helpful. There were other people helping as well that I assumed were friends of the movers, these people were helping to load the truck.
As the world is in the middle of a global health pandemic, if you are in the service industry and a customer asks you to wear a mask while moving services are undertaken in their home, the proper response is "I'll go and get one" NOT "We don't wear masks"; this was uttered whilst the other mover stood right beside him wearing a mask, and Andrei, the owner, did not.
Thank you for your feedback Eleni. We value your opinion. It helps improve our service. I apologize for miscommunication we had in regards to how we handle moves during the pandemic. Moving - a is physically demanding job. Our bodies require constant and unrestricted flow of oxygen.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast154 · 57%
- Professional and courteous152 · 56%
- Turned up when they said72 · 27%
- Careful with belongings64 · 24%
- Kept in touch17 · 6%
- Price matched the quote14 · 5%
Counted across the 270 four and five star reviews we have read for Signature Moving. A review can mention more than one thing.
In their own words
My husband and I had a logistically tricky job of picking up furniture and some boxes in two different locations in Vancouver to be delivered to Burnaby with the constraint that in the delivery location the use of the elevator for moving in had a fixed time slot. Based on the locations and rough description of what was being moved we received an estimate and there were no ‘hidden fees’ or unpleasant surprises of that sort – all good.
Thank you for your review Iryna! We appreciate your business. Enjoy your new home.
Signature Moving provided exceptional moving services for our recent relocation. Their team of professional movers was highly skilled, courteous, and efficient, making our move seamless and stress-free. They truly exceeded our expectations in every way. One thing that impressed us about Signature Moving was their attention to detail. They carefully wrapped and protected all of our belongings, ensuring that everything arrived at our new home in the same condition as when it left.
I never written a review but felt compelled to write this one. I have moved many times over the years always with biggest moving companies. I have never had a good experiences with other companies - always so many problems. I called Signature Moving to see if they could move me on a weekend with short notice. They were able to juggle their schedule and were able to help me out. Turned out to be the BEST MOVING EXPERIENCE EVER! I was downsizing and had furniture stored in several different locations.
Signature Moving helped us make our recent move. We contacted them after researching online and reached out to them over phone. Andrei was very prompt in replying back, giving estimates for the move and explained the entire process. On the moving day, Andrei and his crew arrived on time with his truck. They were very professional and moved everything very efficiently and with care. We gave them specific instructions for a few packages which were fragile, and they took extra care for them.
Thank you for your review Poushali! We appreciate your business. Enjoy your new home.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- cost36
- professional crew15
- professional movers14
- easy move13
- helpful questions11
- efficient moving10
- flexible staff6
- cheerful movers2
- short notice booking2
- accurate estimate2
What the company says about itself
Taken from Signature Moving’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises a warranty or guaranteesays on their website
Show the text this came from
“…to make your move easy and stress free! Guaranteed. TRUSTED BURNABY MOVERS EXCELLENT Based”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“We have been moving Canadian families since 2009. Our top priority is and always be – a”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“25-6683 Contact Us BURNABY MOVERS GET A FREE QUOTE NOW PHONE ESTIMATE 778-325-6683 GET FRE”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
Show the text this came from
“…experience award winning service Fully Insured & WCB Experienced movers furniture”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.careviews
- facebook.comsocial