Two Small Men with Big Hearts

Update: they sent an email after they saw my review and I went into more detail about my disappointing experience. No response. Please save yourself the hassle I was disappointed with the attitude of one of the movers. I submitted an estimate and spoke to 2 people on 2 occasions to give them an idea of the volume of things in my apartment prior to them coming to pack and move. On the day of the move one of the guys complained there is a lot of stuff for a one bedroom apartment.

We moved using “Two small Men” moving company. They sent a large truck with three young men. You will pay 1.5 hours travel time at 199 per hour. They arrived an hour late. They had no tools. Hey did not take everything, so make sure you’re there to check the place afterwards. The crew did.not work fast at all. Actually slow. (One worker would put only one item on the truck end and use the automatic lift to get it down to the ground. Up and down, up and down. Not efficient with time at all).

HORRIBLE!!! They broke my beloved aquarium! Was quoted 800 dollars over the phone and subsequently charged 1300. Personal items were damaged as well as the doorway to the apartment. I spoke with Stephanie the customer service representative and she agreed to drop the end cost of the move to 880 however at the end of the phone call she was upset that I still wished to discuss the 40 dollars exceeding the quote they made originally.

So far, the worst mover we have ever used. And we have moved a lot. Hired them on the recommendation of Big Steel Box. They were hired to pack our place, and load the contents into BSB containers. They quoted higher than a couple of other movers, but sold us on the professionalism of their packers and moving crews. First: they present as a local mover, with a North Van number, but they send their trucks from Richmond, so you pay for their drive time. That added around $500 right off the top. 3 guys came to pack.

I just paid $28.86 per piece to move 15 minutes apart. Elevator both sides, up one floor. Not to mention losing my $200 deposit due to damage because the mover literally stuffed my reclining leather sofa into the elevator while the one of the movers was yelling that they hate working with the other. (The company assures me I will get it back 🤔).

Moved from calgary to Vancouver. They guaranteed our stuff to fit on one truck. On the day of moving they couldn’t fit everything so had to bring a second truck the next day to take the rest of the stuff. Our stuff was then unloaded into storage containers (unknown to us) and then reloaded onto trucks to Vancouver so it changed hands many times. Mysteriously, two big tool bags containing expensive drills/tools never made it to Vancouver. I’ve emailed many times and called them with no response 3 weeks out.

Beware: scamming, abusive verbally and to your belongings There are so many things that went wrong with my move with them on March 27, 2026. For context I am a single 30 year old woman doing a simple one bedroom 520 square foot move. Here is a list of what occurred: 1. Since I had my elevators booked at both sites it was important to work within the deadlines of those bookings which was 9-12 at my place and 12:30-3:30 at my new place.

Vastly disappointed. Be aware of your initial quote as it will likely be 20-30% higher when it comes to final invoice. Add on after add on. Booked a service and thought I'd better check up and confirm with the company as I had not heard back from anyone. Phoned and was told that I was not booked on my set date. I was informed that I had not laid down my Booking Fee deposit. My deep conversation was that I HAD completed all said directions and did actually pay the fee on my credit card.