Southern Storage - Fayetteville
Self-storage facility in Fayetteville, Arkansas
Google rating
4.9
Ratings counted
213
Are 1 or 2 star
1.4%Unusually few
The rating breakdown
3 of the 213 ratings in Google’s published star breakdown for Southern Storage - Fayetteville are one or two star.
Against other listings in Fayetteville
About the same as the middle of the 10 listings in Fayetteville we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 199 | 93.4% | |
| 4 star | 10 | 4.7% | |
| 3 star | 1 | 0.5% | |
| 2 star | 0 | 0% | |
| 1 star | 3 | 1.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Southern Storage - Fayetteville at 1.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Southern Storage - Fayetteville, counted by matching the words they used.
- Damage to belongings1 · 33%
Counted across the 3 one and two star reviews we have read for Southern Storage - Fayetteville. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Storage treasure hunter auction buyers of storage units beware. They will sell you a "charity" unit and obviously the money goes to charity which is a great thing. But then they give you things like TVs with no cords no remotes,. Chairs with no cushions, and lots of storage tubs full of clothes. And broken dressers with pretty much no way to fix them for do-it-yourself people. So in a nutshell they pretty much put junk that they don't want to haul off, and let you haul it off for them.
Well on the computer it said 3498 for 10 x 10 and then they should know if you going in person on Saturday it's $69 a month and I should deserve it on the computer I felt like that was a bait-and-switch i described in the fair trade act of 1975 or 74 I can't remember thedescribed in the fair trade1975
Hello! The online discount offered is 50% off first month. Even though it’s an online discount for renting or rsvp’ing on website, we honor it in the store too. No one has ever been denied this discount.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous5 · 23%
- Worked hard and fast2 · 9%
Counted across the 22 four and five star reviews we have read for Southern Storage - Fayetteville. A review can mention more than one thing.
In their own words
Fast friendly service! I’ve rented uhauls from them as well as a storage facility and have always been happy with their service and prices!
Thank you for choosing Southern Storage for your storage and moving needs, Nikki! We take pride in providing fast and friendly service to our valued customers. We're glad to hear that you've had a positive experience with our uhaul rentals and storage facility.
I reserved the unit effortlessly online and received a confirmation email immediately and then a call from the owner the next day with instructions. Check in was done efficiently with Alicia. The office area was incredibly clean as was the storage unit area.
Thank you for choosing Southern Storage in Fayetteville for your storage needs. We are delighted to hear that our online reservation process and check-in with Alicia were efficient and hassle-free for you.
Super helpful, generous and Eddy always makes things super easy! I needed a second storage unit for staging furniture and he had me all set up in minutes with one phone call. Love that I can count on him! He saw me coming with a Uhaul …
Thank you Dawn! We appreciate you!
This place is a nice and clean storage to put your stuff in. Prices are reasonable and there are some good deals and you can make some saving by applying the promotions they offer. Entering the storage by your specific access code makes it …
Hi Murat, we do offer a 24 hour gate access option for those who need it. Please contact the office to help with this...thank you for the nice review!! We appreciate it!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- secure units8
- rental process5
- clean storage units5
- security cameras4
- new facility4
- accessible3
- secure and safe2
- clean spaces2
- online booking2
- kind owner2
What the company says about itself
Taken from Southern Storage - Fayetteville’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“Drive-up storage units On-site managers 24/7 video surveillance Electronic gate acce”Raw text captured from the page, including any surrounding navigation.