Storage of America
Self-storage facility at 2828 Broadway St in Anderson, Indiana
Google rating
4.4
Ratings counted
120
Are 1 or 2 star
10.8%Above typical
Google carries another listing under this name in Anderson. They may be separate branches or duplicate entries for the same business — we cannot tell which, so we publish both: the other listing.
The rating breakdown
13 of the 120 ratings in Google’s published star breakdown for Storage of America are one or two star.
Against other listings in Anderson
About the same as the middle of the 5 listings in Anderson we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 89 | 74.2% | |
| 4 star | 12 | 10.0% | |
| 3 star | 6 | 5.0% | |
| 2 star | 1 | 0.8% | |
| 1 star | 12 | 10.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Storage of America at 10.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Storage of America, counted by matching the words they used.
- Items missing or never delivered2 · 25%
- Damage to belongings1 · 13%
Counted across the 8 one and two star reviews we have read for Storage of America. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
DO NOT RENT FROM THIS FACILITY! YOUR ITEMS MAY COME UP MISSING! ITS ASSUMED THAT IT WAS THEIR STAFF! They decided to change people’s locks without permission or notice. When we asked why they did so they said for “maintenance.” When they removed OUR LOCK THEY DECIDED TO HELP THEMSELVES! They stole so many important items belonging to my fiancé’s dead mom. They stole items that belonged TO MY CHILDREN! They stole clothes and fishing poles. They broke an antique crock pot.
I am truly sorry to hear about your terrible experience with our facility, Desiree. This is certainly not the level of service that we strive to provide, and I apologize for the pain and frustration you have experienced. The security and … More
My wife and I recently rented a unit a few days ago and my biggest complaint is there were cockroaches when we went to put our things in storage. I killed one and took a picture. Aside from that they disable the doors at night now and one of the main reasons we went to them in the first place is because of the 24 hr accessibility. -Update- Due to my review my wife was called by someone named Jose and was told to empty the unit.
Dear Dakota, thank you very much for taking the time to write us a review. Did you let the remote manager know about the cockroach? We do have preventative measures in place for bugs and rodents. As far as 24 hour accessibility, I am not … More
Don't rent from here they cut my lock off my unit an ransacked my storage unit an stole everything valuable in my storage unit so your stuff isn't safe at all an they want you to file a claim that you have to have receipts to everything they stole over $8000.00 dollars worth of my stuff
We are deeply sorry to hear about what happened to you, Tyler, and truly concerned about these events. Providing a secure and safe environment for our customers is our top priority, and we do not take breaches of security of any sort lightly.
Do not rent from here. They will not take partial payments or payments over the phone if your account is past due. I had renters insurance for a full year and was never credited for it. Bad business model-Stay Away! Edit: I was finally …
Dear Kelli Zard, thank you very much for taking the time to leave us a review. It is against our company policy to take partial payments. This information is in the lease agreement that tenants are required to sign.
I was a week an half late on payment. Instead of placing their lock (red lock) beside mine like they did with several other units, they cut my lock off first and then put their lock on it.. after I paid my dues, they email the padlock …
Dear Austin, thank you very much for the great review. We appreciate your business and want to remind you of our awesome referral program. For every person that you refer to Storage Of America that signs a lease and pays one full month's rent, we will give you a $100 rent credit with no strings…
Well in my opinion and others that have been with me the place is a dump toilets are overflowing with literally poop on the toilet seats and floors stinks and the code they have is ridiculous you cannot put a time limit on someone's …
We are deeply sorry that your experience with us has been disappointing, Justin. Your feedback is invaluable and it helps us identify and address any areas that need urgent improvement at our facility.
Won’t rent here again. My unit has been empty for a week. The rent still came out and I was told I wouldn’t get a refund. That’s ridiculous. I have family who rent here to and will be moving out as well
Logan we are disappointed in learning of your issue regarding your payment. Our team is reviewing your account and will reach out to you directly if further action is necessary. We apologize for any inconvenience.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous2 · 15%
Counted across the 13 four and five star reviews we have read for Storage of America. A review can mention more than one thing.
In their own words
Units kept clean between units, a well secured building. Always clean and the staff has always been super friendly
Thank you so much, McKayla! We truly appreciate your positive feedback and your rating. We are so glad to hear that you had such a great experience with us! Let us know if there is anything else we can do for you.
The facility that I rented a unit from is pretty well kept the Price is Right and it's climate controlled but I will say this someone needs to repair the carts and they need a better system when you're moving stuff in it's difficult to go in and out the door but I'm satisfied and I really can't complain
Thank you for the great review, Harold! We value your feedback and will look into improving the accessibility of the carts and entryways for a smoother moving experience. We appreciate you choosing Storage Of America - Broadway for your storage needs!
I had an absolutely wonderful experience with Storage of America. Their rates were very reasonable and I would definitely rent a storage unit again if I ever need one.
Thank you so much for your kind words, Maribeth! We appreciate your feedback and are delighted to hear that you had a wonderful experience with us. We look forward to assisting you again in the future if the need arises.
Service was great. My belongings were safe and in a nicely temp controlled building. Setup and discontinuation was easy!
Thank you Becky for your wonderful review! We are pleased to hear you had a great experience with us and found our facility to your satisfaction. Feel free to reach out if you ever need storage services again - we're here to help!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- climate controlled8
- clean facility5
- secure storage3
- affordability3
- caring staff3
- late payment policy2
- autopay2
- helpful experience2
- size2
- free lock2
What the company says about itself
Taken from Storage of America’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Describes itself as family ownedsays on their website
Show the text this came from
“…in the communities we serve. As a family-owned business, we built our company on the v”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- yelp.comreviews