Storage of America
Self-storage facility at 1201 E 5th St in Anderson, Indiana
Google rating
4.3
Ratings counted
165
Are 1 or 2 star
10.3%Above typical
Google carries another listing under this name in Anderson. They may be separate branches or duplicate entries for the same business — we cannot tell which, so we publish both: the other listing.
The rating breakdown
17 of the 165 ratings in Google’s published star breakdown for Storage of America are one or two star.
Against other listings in Anderson
About the same as the middle of the 5 listings in Anderson we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 113 | 68.5% | |
| 4 star | 29 | 17.6% | |
| 3 star | 6 | 3.6% | |
| 2 star | 1 | 0.6% | |
| 1 star | 16 | 9.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Storage of America at 10.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Storage of America, counted by matching the words they used.
- Damage to belongings5 · 45%
- Items missing or never delivered2 · 18%
- Crew conduct1 · 9%
Counted across the 11 one and two star reviews we have read for Storage of America. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I’m only giving it a 1 because there isn’t an option to give 0 stars. My son is a college student, came back to move in all to find out that him and his roommate storage unit had been broken into. Majority items were stolen. There was no …
We are deeply sorry for what happened to your son and his roommate's storage unit. Such news is truly upsetting to hear, and we understand your frustrations. Ensuring the security and safety of our customers' belongings is of utmost importance to us, and an incident like this is not reflective of…
I tried to speak with someone on the phone about getting a storage unit (not sure who she was but she was rude as heck) I’m trying to move and get my belongings in a safe place and no one seems to want to help me. Do better! I will try and find a different place for my stuff now.
Dear Mariah, thank you for taking the time to write us a review. We pride ourselves on having great customer service and are sorry to hear that wasn't what you received. After looking into the incident we can't find any of our employees that have spoken with you.
The unit was not clean!! The carts were all broken. The access to the unit with the carts being broken is VERY inconvenient. I spoke to a customer service representative to get assistance or any kind of credit. They were absolutely NO help. I DO NOT recommend using this storage facility. They need to do some major upgrade and be if better assistance. There is black mold, we seen roaches. I am in the process of getting a refund! I put one item in thus unit and stopped immediately!!!
We are very sorry to hear about your disappointing experience, Mo Rob. Your feedback urges us to closely evaluate our maintenance and customer service practices so that we can enhance and facilitate better assistance in the future. Please … More
I will never do business again with them. I called them several times that I moved out of unit at the end of March and they still didn’t remove it and kept charging me and now they say I’m not going to get a refund?? This is ridiculous!! I know I called it’s NOT MY FAULT THEY DIDNT DO THEIR JOB!! And will never use this company again. So to those of you reading this. Don’t use THEM EVER! They’ll just take your money.
We apologize for the inconvenience, Mariah. It's truly regrettable that you had this experience with us, and we take your feedback very seriously. Rest assured, we will address the situation internally to prevent similar occurrences in the … More
*** renter beware***I felt compelled to rate this on Google but only been there since October got an email today. They’re doubling my rate so I will be out by the end of the month. It’s too bad everyone I’ve dealt with has been great clean place, but getting greedy.
Dear Jim, thank you for taking the time to write us a review. We apologize that you are unhappy with the rental rate increases. Prices on self-storage have been rising but our prices are still below market value, and we still offer … More
My secure unit was broken into by someone that had my combination … the company refuses to speak to me or the police. They refuse to find the person that broke into my unit. This place is not secure and they don’t care as long as they collect their rent
My stuff got wet and molded and to talk to someone here you can't reach them they never answer a call. So how can we turn something in if they don't answer are calls at all. I have called this anderson location for 3 days nothing. Then I go …
Dear Victoria, thank you for taking the time to write us a review. A Storage Of America employee spoke with you yesterday regarding this issue. They also spoke with you today about making an appointment to meet at the facility.
Location on 5th street in Anderson Indiana is absolutely trashed. There is trash at every entrance and most hallways. Everytime i go there i can usually only find 1 cart to use and it is always half broken. Please address this location soon.
We apologize for the negative experience you have had at our location. It is our goal to provide a clean and organized facility for all our customers and we take your feedback seriously. We will immediately address the issues you have mentioned and ensure improvements are made promptly.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Price matched the quote2 · 22%
- Worked hard and fast2 · 22%
- Kept in touch1 · 11%
Counted across the 9 four and five star reviews we have read for Storage of America. A review can mention more than one thing.
In their own words
Pricing was excellent. Remote contracting efficient. Office rental space clean and waiting area with restrooms very accommodating. Highly recommend
Thank you for the positive review, Richard! We are delighted to hear about your positive experience with our facility. Thank you for choosing Storage Of America - Chestnut.
Had a very odd experience with paying for an already rented out unit. Even though it was very stressful and took hours to resolve Mark the maintenance manager helped get us a storage with easier access. Glad he could make the situation right.
Thank you for sharing your experience, Cynthia. We apologize for the hiccup in the process but we're delighted to hear that Mark was able to help find a satisfactory solution for you. Your satisfaction is important to us, and we'll strive … More
The best storage units in town. They are in doors and have maby different sizes for low price. It was easy to get set up with automatic payments and easy to cancel when I was done with my unit. I definitely recommend
Thank you, China, for the stellar review! We are thrilled to hear about your positive experience with us and we truly appreciate your recommendation. Thank you for choosing Storage of America - Chestnut.
Pricing was great. The only problem was there was water in the building, not near my unit and it was very confusing as to where to enter in the building.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- renting12
- kind staff6
- easy access4
- informative staff3
- pleasant experience3
- answering questions3
- billing3
- clean place2
- ease of use2
- mold2
What the company says about itself
Taken from Storage of America’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“Art, and Community Hospital Anderson. 24/7 Online Booking Month-To-Month Leases Cl”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“…in the communities we serve. As a family-owned business, we built our company on the v”Raw text captured from the page, including any surrounding navigation.