Storage of America
Self-storage facility in Flint, Michigan
Google rating
4.1
Ratings counted
192
Are 1 or 2 star
17.2%Well above typical
The rating breakdown
33 of the 192 ratings in Google’s published star breakdown for Storage of America are one or two star.
Against other listings in Flint
12.5 percentage points higher than the middle of the 17 listings in Flint we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 119 | 62.0% | |
| 4 star | 29 | 15.1% | |
| 3 star | 11 | 5.7% | |
| 2 star | 4 | 2.1% | |
| 1 star | 29 | 15.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Storage of America at 17.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Storage of America, counted by matching the words they used.
- Damage to belongings3 · 30%
- Items missing or never delivered2 · 20%
Counted across the 10 one and two star reviews we have read for Storage of America. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Won a unit at auction. went to get the unit after paying them for it plus cleaning deposit, and come to find out the unit was broken into. They refunded me for the unit but did not cancel the auction nor give me back my $100 cleaning deposit. NO MANAGER ON SITE. THIS PLACE HAS GONE DOWN HILL! Do not go here, your stuff will end up stolen.
We sincerely apologize for the unfortunate experience you had with us, Tom. The security and well-being of our customers is of the utmost importance to us, and it's disheartening to hear about your situation.
Have been a customer here for a number of years and can honestly say 3 years ago, I would’ve left a pretty decent review. As soon as they removed on site staff, the facility has hit an all time low. We pay a premium to have a unit on the drive line and many time have been unable to gain entry to the facility due to someone having driven into the exterior door. We have always overlooked this due to issues being fixed fairly timely….
Thank you for sharing your detailed feedback, Jillian. We are truly sorry to hear about your negative experiences at our facility. The issues you have described are troubling and do not meet the high standards of service and quality that we … More
This place is a joke. The premium we pay is to have the ability to drive through the building to have access with a vehicle and trailer. The garage door has been broken for over a year, nobody is ever at the desk, the bathrooms are out of service and are unsanitary. Do not waste your money. Lets see what kind of "apology" response we get from HR on here. Its almost laughable how much of a joke this is.
Price continue to go up. Someone crashed though the service door twice and I was never notified had to see it on Facebook that items were being stolen from peoples units. Never notified about that but don't be a day late on rent and you get …
Thank you for sharing your experience and concerns, Carolyn. We truly apologize for any inconveniences you have faced. The issues you raised regarding security and communication are essential to us, and we are working diligently with local law enforcement to address and improve these aspects of our…
Rented a large unit, showed them I carried my own renters insurance, they still charge me every month for insurance despite how many times I've given them copies of my insurance. When I rented the place last year (2023), my rental was $140 …
Dear Cher, thank you very much for taking the time to write us a review. We sincerely apologize about that issues that have occurred. I do see in the notes that you spoke with someone about adding the renter's insurance to your account, I am not sure of how this got overlooked.
Place sucks! Don’t waste your money here! They raise storage fees unexpectedly! And to top it off someone crashes through the door once a month and they shut the whole building down denying you access to your storage. And they keep no one …
I'm so sorry to hear about your negative experience, Brad. We take feedback from our customers very seriously, and I assure you that we will look into each of the concerns you raised. Your satisfaction is our top priority, and we want to make things right for you.
When first at this storage it was spotless. The pictures will show where we are today. I sent an email after seeing how this place has.gon to hell ,but happy to keep pushing up the rent it seems, every few months. If ime being charged …
Dear Susan, thank you very much for the review. We appreciate your business and understand you being upset. We provide a professionally managed, clean, and secure facility which we feel is a great value for the rent that you currently pay. When we open a new site we rent at 50% of the marker value.
The drive thru garage is literally boarded up and has not been accessible for months. No communication from owners as to when it will be fixed.
Thank you for the feedback Dr. Maria Boyd-Springer. The garage door has been fixed and entirely operational prior to the date listed on your Google Review. We apologize for the length of time the repair took, but this large of door is a special item and takes 8-12 weeks to produce.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast2 · 33%
Counted across the 6 four and five star reviews we have read for Storage of America. A review can mention more than one thing.
In their own words
Big storage area! Prices are fair. They waived my first time user service fee However seeing someone in actual person was frustrating to navigate at first And I had trouble finding my unit and all the maps they have posted are printed so small it’s illegible. However once I found my unit I was able to navigate to the overhead car pull in and find a better way to my unit itself. A lot of units were open and had items removed from it or people left items in a unit with it drawn up.
Thank you for your detailed feedback, Jerae. We appreciate you taking the time to share your experience with us. We will work on improving our navigation process and address the concerns raised about units being left open or items left in … More
My only issue with the company was trying to switch units "but they did eventually let me down size" and the price kept going up. Other then that the units I did rent themselves, was fine. I never had no issues. No bed bugs or cockroaches. I did see one dead mouse. But that's to be expected. Store, houses have them as well. No issues with break ins. I would of kept my unit. But lost my extra income to pay for it.
As the manager of Storage Of America - Dort Highway, please accept my apologies for the frustrations you've experienced. I'm sorry to hear about your concerns regarding downsizing, facility conditions, pricing increases, and issues with … More
Overall it was pretty good. Definitely affordable! I had no issues with my unit other than mice (it happens i’m not too worried about that). Although other units didn’t seem to be cleaned out once previous tenants left, one next to mine smelled like pee and was an absolute mess. I ended up moving units though.
Thank you for sharing your experience, Rebecca. We appreciate your feedback and are always working to improve our facilities. Your satisfaction and peace of mind are important to us, so we will make sure to address any cleanliness issues and pest control concerns promptly.
Love the works even if there not on site. Just call them and tell them what happened.. and they will do everything they can to help you..
Thank you for your kind words, Austin! We are honored to have earned your 5-star rating. Your satisfaction is our priority, and we are always here to help in any way we can. We appreciate your support and look forward to providing you with continued exceptional service.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- bathrooms10
- mice10
- helpful manager3
- helpfulness3
- safe storage3
- clean units2
- ease of use2
- available staff2
- surveillance2
- size2
What the company says about itself
Taken from Storage of America’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“…lf-Storage Experience Smart Units Enjoy 24/7 monitoring with real-time mobile alerts”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
Show the text this came from
“…in the communities we serve. As a family-owned business, we built our company on the v”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- chamberofcommerce.comdirectory