Storage Sense - Hattiesburg
Self-storage facility in Hattiesburg, Mississippi
Google rating
4.6
Ratings counted
238
Are 1 or 2 star
5.5%Around typical
The rating breakdown
13 of the 238 ratings in Google’s published star breakdown for Storage Sense - Hattiesburg are one or two star.
Against other listings in Hattiesburg
1.1 percentage points higher than the middle of the 17 listings in Hattiesburg we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 191 | 80.3% | |
| 4 star | 28 | 11.8% | |
| 3 star | 6 | 2.5% | |
| 2 star | 4 | 1.7% | |
| 1 star | 9 | 3.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Storage Sense - Hattiesburg at 5.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Storage Sense - Hattiesburg, counted by matching the words they used.
- Price rose after the quote1 · 11%
- Damage to belongings1 · 11%
- Crew conduct1 · 11%
Counted across the 9 one and two star reviews we have read for Storage Sense - Hattiesburg. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Storage Sense in Hattiesburg, MS is an absolute scam. The number of hidden fees buried in their contracts is outrageous—completely deceptive and dishonest. What’s worse, the manager is shockingly unprofessional, displaying a level of incompetence and poor attitude that’s honestly hard to believe. It's clear she lacks the basic emotional intelligence and communication skills required to manage any customer-facing role. If you're considering storing your belongings here—don’t.
We’re very sorry to hear about your experience. Please reach out to us directly at [email removed] so we can discuss your concerns further and work toward a resolution.
My unit got broken into as well as 6 others.. they claimed the cameras didn't pick up anything.. I lost over $6000 in tools and clothing.. I discovered it broken into 5 days later after visiting it.. the staff claimed they made rounds to check didn't notice anything
We’re very sorry to hear about this. Please reach out to us directly at [email removed] so we can discuss the situation and work toward a resolution immediately.
I’ve had no problems and the people here are very helpful. Edit: I gave the above review in July 2025 when I moved in and had no problems until Feb 2026 when I noticed on my bank statement that I was charged $84 for Jan and Feb when my previous rent was $48. I thought that was an error so I reached out and was told that was my new rent. I was given no notice (which was a breach of my user agreement) so I decided to cut my losses because it became unaffordable for me and move out.
We are concerned to hear about the billing confusion and notice issues. Please contact our team at [email removed] so we can resolve this together.
UPDATE: After receiving my review, I got a call from one of the mangers who apologized for the mess. While I’m still not going to rent a unit there, I appreciate being able to give him constructive feedback. The apology was nice, too. Now just waiting for my refund. What an awful experience. I got set up with a unit online so I thought the rest would be easy, too. I went to the unit only to find there was no such unit. I tried to get help from customer service and the kept insisting the unit was there.
Hi Lici. We sincerely apologize for the frustration you’ve experienced. We’d like the chance to address this directly and help resolve your concerns. Please contact us at [email removed] at your earliest convenience.
Mr. John was wonderful in helping me find the right size storage unit for all of my things. The staff is wonderful and extremely friendly if I have any questions they immediately and effectively answer them all. I would definitely come back again. And I recommend others to go m here for low prices and great service.
When they brought out the Hattiesburg units they went up on a units 3 times in 3 months talking about inflation but the price still there almost a year later. I went from spending $119 a month to $149 a month for a 8x10. To me the company is trash. But the location and workers are the best.
We regret to hear that you are displeased with your recent experience with us. We would like to understand how we can do better next time. Please reach out to us at [email removed] at your earliest convenience and we will do our best to turn your experience around.
Not a positive experience with this storage company. they assigned me in a gated portion and gave me a code and then i found they put me in a non-gated area. then the unit they put me in was locked and occupied. finally the unit they switched me to was dirty. not a good experience.
We’re very sorry to hear about your experience and appreciate you bringing this to our attention. Please reach out to us directly at [email removed] so we can address this and make it right.
Sales associate Jimmy very prejudice, unfortunately we’re still dealing with these matters in 2019!! A unit I reserved weeks ago for my college student upon moving out of her dorm, definitely will be escalate to a corporate level!! Unbelievable!!
Please email me your contact info [email removed]
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 33%
- Worked hard and fast1 · 11%
Counted across the 9 four and five star reviews we have read for Storage Sense - Hattiesburg. A review can mention more than one thing.
In their own words
Love Julie and her team. Everyone was great to work with. Efficient, knowledgeable, and friendly.
Thank you for your review. We deeply respect your kind words about Julie and the team's service!
Staff was very professional and informative. I never give the highest rating bc working in the public industry myself, I feel there is always room for improvement and growth. But would definitely recommend storage sense if need extra space for storage
Thank you for the thoughtful review and your recommendation! We appreciate your perspective and are always striving to grow and improve.
We noticed many of our items had been eaten by rats. These items were in Rubbermaid totes. We thought they would be safe. Needless to say the rats got in there and chewed through many of our priceless Christmas items. We couldn’t get the …
Hello Julie, Thank you for bringing this to our attention. We would like the chance to directly address this issue and get some more info about the situation. If you're will please reach out to us at [email removed] Thank you, we look forward to assisting!
We needed a storage unit during a move, this was such a great experience, easy to rent, safe location. Overall wonderful experience
We are delighted to hear about your wonderful experience! Thank you for choosing us during your move.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- clean area11
- gated area6
- climate controlled unit6
- safe area4
- promotional discount4
- military discount3
- easy rental process3
- helpful clerk2
- friendly attitude2
What the company says about itself
Taken from Storage Sense - Hattiesburg’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“…off your belongings, knowing our 24/7 video recording system is keeping an ey”Raw text captured from the page, including any surrounding navigation.