Success Storage - Porterville
Self-storage facility in Porterville, California
Google rating
4.6
Ratings counted
63
Are 1 or 2 star
7.9%Above typical
The rating breakdown
5 of the 63 ratings in Google’s published star breakdown for Success Storage - Porterville are one or two star.
Against other listings in Porterville
4.4 percentage points higher than the middle of the 9 listings in Porterville we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 49 | 77.8% | |
| 4 star | 9 | 14.3% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 1.6% | |
| 1 star | 4 | 6.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Success Storage - Porterville at 7.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Success Storage - Porterville, counted by matching the words they used.
- Damage to belongings1 · 20%
- Items missing or never delivered1 · 20%
Counted across the 5 one and two star reviews we have read for Success Storage - Porterville. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I would give this place less than one star if possible. Zero working cameras. Horrible security. My unit was broken into in the spring of 2021 where many irreplaceable items were stolen. They could not care less. They owe me one month’s rent and after multiple calls, and promises of payment, they won’t even take my calls anymore. There is a reason why this place is less expensive than the competition. If you value the items you would be storing, avoid this place at all costs.
My father was the owner of a storage unit, and he passed away around the same time ownership changed. My family and I didn’t have his key or know where he left it. The new owners not only increased the price by 20 bucks but then went months without finding a maintenance man. I kept asking for someone to cut my father's old lock so I can put a new one on and kept getting the same run around.
Closed down the entire facility. Can’t get my things in or out. The owner said he was forced to by the state because they can’t control how many people are there, (max is 10). I’ve rented there for 10 years and I’ve never seen more than 4 people there, ever. I’m moving my storage ASAP...
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous8 · 47%
- Worked hard and fast1 · 6%
Counted across the 17 four and five star reviews we have read for Success Storage - Porterville. A review can mention more than one thing.
In their own words
These ladies were amazing . From the first phone call they were on it! Veronica in the office was super fast and efficient and SO friendly! I definitely recommend success storage
Wow I was very very impressed with the true original service that a MS VERONICA did with not only her customer service and making me feel like a genuine customer but just the feeling of a secure place to leave my things great job Veronica ty self storage
We're thrilled to hear that Veronica provided such exceptional service and made you feel secure with us. If you have any questions, please reach out at ([phone removed]. … More
Success Storage staff was so courteous during our time there. Veronica was awesome! She presented us with great customer service and gave us a speedy checkout, which we appreciated. Thank you!
So glad to hear that Veronica provided great customer service! We appreciate your kind words. If you have any questions, please reach out at ([phone removed]. Kindly, The Success Storage Team
Veronica at Porterville Storage has been amazing with her attention to detail at this facility for my needs and others.
Thank you for your kind words about Veronica's attention to detail at our facility. We're thrilled to hear she's been amazing.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- affordability5
- kind staff5
- management3
- cleanliness3
- pay3
- paint job2
- the office2
- owner2
- upgrades2
- safe place2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews