The Armstrong Company
Moving and storage service in Smyrna, Tennessee
Its address is in La Vergne, Tennessee. It appears here because Google returns it for Smyrna.
Google rating
4.2
Ratings counted
112
Are 1 or 2 star
17.9%Well above typical
The rating breakdown
20 of the 112 ratings in Google’s published star breakdown for The Armstrong Company are one or two star.
Against other listings in Smyrna
13.5 percentage points higher than the middle of the 7 listings in Smyrna we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 86 | 76.8% | |
| 4 star | 5 | 4.5% | |
| 3 star | 1 | 0.9% | |
| 2 star | 1 | 0.9% | |
| 1 star | 19 | 17.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is The Armstrong Company at 17.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for The Armstrong Company, counted by matching the words they used.
- Damage to belongings4 · 50%
- Items missing or never delivered1 · 13%
- Late, delayed or a no-show1 · 13%
- Crew conduct1 · 13%
Counted across the 8 one and two star reviews we have read for The Armstrong Company. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
BUYER BEWARE: We chose this company because they’re large, they have to be good, right? WRONG. Our move resulted in the theft of our XBOX and 2 pairs of my husband’s like new Nike shoes. The driver of tne truck used intimidation tactics to minimize damage reporting on both pickup and delivery day. They tossed our couch cushions all over the truck unprotected. They transported our fabric bedframe uncovered, so the fabric is filthy and damaged, the side rails are warped.
Mrs. G, we are very sorry to hear about your experience, as we strive to make every customer interaction great. I have spoken directly with my Nashville team regarding your feedback, and unfortunately, none of us are familiar with the … More
Very disappointing experience with the quoting process. I contacted Armstrong for a quote for an international office move. Jim came to our office on Monday to assess the move. During the visit, before he left, I told him that I was also obtaining quotes from other moving companies. I consider that normal due diligence for any business making a significant purchasing decision. During our discussion, Jim left me with the impression that I would receive the quote on Tuesday.
Andrew, we apologize for any misunderstanding. We certainly respect each company’s purchasing and diligence process, and we seek to demonstrate value as you define it. As I mentioned in my email and the voicemail I left for you, I'd … More
Horrible experience from pickup to delivery. Lots of damaged items, many things we have had for years. Furniture ruined. They were standing on our furniture to reach items above. My husband and I also had to end up doing the majority of the unloading and they packed the truck so tight many of our (expensive) belongings were crushed and damaged. We took photos of our packed belongings upon arrival and so many boxes packed sideways with heavy items on top.
We are very sorry to hear about your experience with our team as we strive to make every customer interaction great. While we are currently working with you through the claims process, please feel free to reach out to us directly to further discuss your move.
I wish I could give this company a Zero. They were unprepared when picking up our items and damaged a lot of our furniture. They delivered items on two different trucks, weeks apart. The worst part is they shattered a lot of our glass and lost boxes with family pictures and items that can't be replaced. I have reached out to managers and even the CEO on Linkedin and they just don't care. I am just told to "file a claim" which has taken additional weeks and time and is still unresolved.
We're sorry to hear about your experience, as we strive to make every interaction great. As communicated, please file your claim so we can activate the process towards resolution. Should you have further questions about this process, please reach out directly to your move coordinator.
Buyer beware of Armstrong United movers. We used their service moving from the Nashville area (to interim storage) to Florida. We bought the best insurance coverage from United that you could buy. We had furniture and memories destroyed and had over $13,000 in claims and they covered a total of $1900 (14% of my claims). The entire claims process is terrible, lengthy, and designed to wear you down. Their final report comments and findings were insulting.
Mark, as communicated via United Van Lines during the claims process, we believe the settlement to have been fair as a result of the third-party inspection report. Please consider reaching out to the United claims team directly should you have further concerns regarding the settlement amount and…
Very disappointed with the service I received from Armstrong Relocation. We were told all of our household items would go in one truck but the truck they sent was not large enough. Some of our items went into a second truck and without us …
I hired Mayflower for my move from TN to AZ. I chose Mayflower because I had a positive experience with them on a previous move. However, Mayflower is only as good as its agents across the country. This agent, Armstrong, in LaVerne, TN, has …
Otto, we are very sorry to hear about your experience, as we strive to make every customer interaction great. We take these matters very seriously, and unfortunately, we cannot verify anything about your identity from your name in our records.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous5 · 45%
- Worked hard and fast2 · 18%
- Careful with belongings1 · 9%
- Kept in touch1 · 9%
Counted across the 11 four and five star reviews we have read for The Armstrong Company. A review can mention more than one thing.
In their own words
So glad we went with Armstrong. Very professional, friendly. Doug Watson was our rep and he was great at explaining everything. Kimberly was the crew chief for packing and loading and she and her crew were wonderful. Very careful with everything, fast, efficient. 6 stars.
Thank you, Russell, for your fantastic review! We're delighted to hear that you had a positive experience with Doug, Kimberly and our team. Thank you for choosing The Armstrong Company!
Fantastic experience with Armstrong Relocation supporting our move from Brentwood to Smithville, TN. From the estimation and walkthrough process with Mickey to the communication and professionalism from Angie, Shaun, Jaylen, Jayden, Jeremiah, Mousa and Jermine for the pack, load and drive, followed by the unload, I’m extremely happy with entire event. I have heavy items like a pool table, shuffle board, pinball machines and couches. The team was truly fantastic!! Thanks Armstrong!!
SO happy we chose Armstrong TN for our move to Nashville! As many know, moving is no small feat and can go wrong at any turn; I have moved several times. The entire process was seamless, from scheduling to packing/loading to delivery. I highly recommend Armstrong, and will refer to anyone needing first class service. THANK YOU ARMSTRONG!!!
C, thank you for sharing your experience with us! We're always thrilled to hear of another positive encounter with our team. Enjoy your new home and thank you for choosing Armstrong!
I recently used Armstrong for a cross-country move, and the entire experience exceeded my expectations from start to finish. Moving across the country is stressful enough, but their team made the process smooth, organized, and surprisingly …
Hi Fallon, thank you for sharing your experience! We’re glad our team, especially Cris and Ivan, provided exceptional service for your cross-country move! Enjoy your new home and thank you for choosing The Armstrong Company!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite crew14
- loading crew10
- professional movers6
- insurance plan5
- professional crew4
- trustworthy staff3
- no damage2
- local moves2
- move process2
- amazing team2
What the company says about itself
Taken from The Armstrong Company’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“…by your side, you can always expect: Over 68 years of experience in the business A network”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
Show the text this came from
“…move, reach out to us today for a free quote! Whether you’re moving from Nashv”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- bbb.orgreviews
- linkedin.comsocial