The Moving Guys Proudly Serving Enterprise / Dothan Alabama
Its address is in Enterprise, Alabama. It appears here because Google returns it for Dothan.
Google rating
4.9
Ratings counted
444
Are 1 or 2 star
2.5%Around typical
The rating breakdown
11 of the 444 ratings in Google’s published star breakdown for The Moving Guys Proudly Serving Enterprise / Dothan Alabama are one or two star.
Against other listings in Dothan
1.7 percentage points lower than the middle of the 15 listings in Dothan we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 431 | 97.1% | |
| 4 star | 1 | 0.2% | |
| 3 star | 1 | 0.2% | |
| 2 star | 0 | 0% | |
| 1 star | 11 | 2.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is The Moving Guys Proudly Serving Enterprise / Dothan Alabama at 2.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for The Moving Guys Proudly Serving Enterprise / Dothan Alabama, counted by matching the words they used.
- Crew conduct6 · 75%
- Damage to belongings4 · 50%
Counted across the 8 one and two star reviews we have read for The Moving Guys Proudly Serving Enterprise / Dothan Alabama. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I don't care if you are rude or mean to me for absolutely no reason, at least take care of my stuff. My tv is now damaged and i have to buy a new one. I didn't notice it until it was too late and how did it they get dirt on it? I don't recommend them at all. I am very unhappy.
Hi we don’t have you in our records please give us a call and let’s see if we can fix the issue . ([phone removed]
The movers were careless with my boxes. Items were broken including a cake plate passed to me from my mom. They did not even finish moving my stuff from storage. I was receiving a bill ten minutes after they left my house. I wasn't going to pay it until they finished my move but Tukker charged my card without my permission and when I complained to him he said it was a computer program error that he didn't do it.
Hey Judy I’m sorry but you’re lying . I offered to refund you and offered to come finish the move which was your fault because you didn’t have the keys to the unit and also I have text and pictures that show things were previously damaged before we even got there from the pictures you sent me !!!
This review is a response to the behavior of the owner Tukker Watson, not the quality of service. I employed TMG for a move for which the team was onsite a little over two hours. I was billed for three hours. When I requested a refund for the difference via email, the owner called to confirm that while rounding up to the next hour was not documented, it was their standard practice. The owner made verbal threats and later sent unprofessional written followups. I can't recommend this company.
Would not recommend this company at all. Several pieces of my furniture were damaged. We’re not wrapped at all to protect. When I voiced my concerns to the owner of the company he stated I just did not want to pay. He refused to come look at the damage saying I had no proof it wasn’t old damage. The last load was dumped on my lawn and left because I refused to pay unless he come to look at the damage. The check did not bounce. I have a copy of the check from my bank where you cashed it
Hi Alisa so sorry that you had this experience in our conversation you said 4 things had some scratches but you never sent the before pictures that I … More
The most unprofessional person I have ever dealt with Tucker is rude, will curse profanities in front of your kids he did mine, apparently he does wake up on the wrong side of the bed and give some customers horrible service. I'm sure like the other true reviews he will say this is fake. I would not recommend doing business with someone who can not keep their calm, your prized possessions in this man's hands NO thank you!
We have thoroughly searched our customer records and do not have a customer by your name. The unprofessional behavior you've described, especially profanity in front of children, is completely unacceptable and goes directly against our … More
Absolutely the worst service ever. Tukker was the most unprofessional person i have met. He was cussing at me with my child next to me. They originally quoted me for a set price but then changed their mind once everything was done moving. I …
Fake . Fake . Fake review we didn’t wake up one day and decide to provide bad service look at our almost 300 good reviews. This is a fake review .
Very disappointed with this moving company. Poor communication, unprofessional behavior, and the job was not done as promised. I would not recommend them.
Hi Fred, we are not sure who you are? You are not in our database. Google policy states that reviews that are part of a coordinated, retaliatory attack (e.g., following termination) violate guidelines regarding conflict of interest, … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast9 · 47%
- Professional and courteous9 · 47%
- Turned up when they said3 · 16%
- Careful with belongings3 · 16%
- Kept in touch2 · 11%
Counted across the 19 four and five star reviews we have read for The Moving Guys Proudly Serving Enterprise / Dothan Alabama. A review can mention more than one thing.
In their own words
We had a move yesterday, and would highly recommend them. We would use them again in a heartbeat. Being ex military, communication is a big thing to me. They kept me posted and were always available for any questions or concerns that I had. They were on-time, professional, and very careful with our house and furniture. Moving is never fun, but these guys made a stressful time much more relaxed. 5 out of 5 for sure.
Thank you, Dirk! We’re glad we could make your move a little less stressful. We really appreciate your trust and recommendation!
Great experience with The Moving Guys. Communication was quick. Price was reasonable. Punctual arrival and delivery. Awesome service. Highly recommend.
Thank you, Amy! We’re grateful for your recommendation and are glad we could provide a smooth moving experience. 🚛 …
Super professional group of young guys. They take direction well if you’re particular about certain items being moved with care. Professional and fast. I don’t recommend anyone else in the area except these guys to provide a quality, fairly priced moving service. Nothing was damaged in my move :)
Thank you for trusting The Moving Guys with your move. We work hard to keep your items safe, it's the way we do things! Thanks for pointing that out.
I can’t say enough good about Tucker and his crew. They were amazing! They were extremely thoughtful too. They were very careful with every piece of furniture. They worked incredibly hard for many hours moving us and never did we hear one complaint. If we could give them 10 stars, we would!
Thank you for such an incredible review! It means a lot to our team. We're so glad we crew could make your move a great experience. It was a pleasure helping with your move. Thank you for choosing us!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- fair pricing14
- kind movers11
- last minute move9
- furniture moving8
- easy scheduling5
- quick quote5
- careful packing4
- house moving4
- hot tub moving3
- piano moving2