Thunderhorse Packers and Movers
Moving and storage service in Santa Monica, California
Google rating
4.9
Ratings counted
70
Are 1 or 2 star
1.4%Unusually few
The rating breakdown
1 of the 70 ratings in Google’s published star breakdown for Thunderhorse Packers and Movers are one or two star.
Against other movers in Santa Monica
About the same as the middle of the 12 movers in Santa Monica we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 69 | 98.6% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 1 | 1.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Thunderhorse Packers and Movers at 1.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Thunderhorse Packers and Movers, counted by matching the words they used.
- Price rose after the quote1 · 100%
Counted across the 1 one and two star review we have read for Thunderhorse Packers and Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
**Edit to add, the company estimated 3 hours after our initial phone call. They asked for my heaviest item, asked how many bedrooms, and said the job should be a 3 hour job. I initially said all I wanted was moving, but he said “we can pack, too, since moving alone shouldn’t take 3 hours.” I appreciated their help, but would appreciate more accountability for their inaccurate initial quote.** Overview of why I’m giving this company 1 star: - I was quoted 3 hours to pack *and* move my 1 bedroom apartment to a…
Hi Mimi, We’re sorry you’re unhappy. You estimated 3 hours — not us — and we clearly … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous10 · 48%
- Worked hard and fast8 · 38%
- Careful with belongings5 · 24%
- Turned up when they said3 · 14%
- Price matched the quote1 · 5%
Counted across the 21 four and five star reviews we have read for Thunderhorse Packers and Movers. A review can mention more than one thing.
In their own words
I recently moved from Santa Monica to San Francisco and Thunderhorse Moving made what could have been a chaotic process completely stress free. The team was fast ,super efficient, and incredibly careful with all of my belongings not a single item was damaged. Moving long distance can be overwhelming, but their professional and positive attitude made the whole experience smooth and easy. I can't recommend Thunderhorse Moving highly enough. If you’re planning a move do yourself a favor and hire them.
Thank you so much for trusting Thunderhorse Moving with your move from Santa Monica to San Francisco. We’re thrilled everything arrived safely and that our team helped make your long‑distance move smooth and stress‑free.
Thunderhorse Movers are terrific! On time, no surprises on the bill, up front about everything. Took great care with my furniture. And as a bonus they are patient with someone (me) who wasn't sure where everything would go at the new place. I would recommend them to anyone and use them again. They are a top-notch company!
Very happy you were happy with our service. Thank you for using Thunderhorse moving
Amazing professional workers. We were looking for a last minute moving company and found ThunderHorse Professional Movers. We were very scared as the previous movers we got literally threw some of our valuables without much care on our last move. I can definitely say that Jorge and his crew were super careful with our stuff and asked us questions before moving anything to a particular place in the house. I would definitely recommend their service and use them again if needed.
Pleasure helping you Karen
Jorge and his team were professional, patient, and expeditious during a complex moving situation. My request was answered very quickly for a short notice move. They helped disassemble and reassemble heavy pieces and were very careful when they moved my cumbersome sleeper sofa. This is my second time working with Thunderhorse and once again they have made the challenging task of moving much less stressful. Highly recommend!
Thank you for using our service Susan. It was a pleasure to help you.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- professional movers7
- polite staff6
- smooth move4
- careful with valuables2
- disassembly and reassembly2
- quote request2
- upfront communication2
- wrapping and protecting2
- moving furniture2
- safe packing2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- instagram.comsocial
- youtube.comsocial
- yelp.comreviews
- mapquest.comdirectory
- facebook.comsocial