Top Notch Moving & Storage, LLC
Mover in Passaic, New Jersey
Its address is in Hackensack, New Jersey. It appears here because Google returns it for Passaic.
Google rating
4.9
Ratings counted
547
Are 1 or 2 star
2.0%Around typical
The rating breakdown
11 of the 547 ratings in Google’s published star breakdown for Top Notch Moving & Storage, LLC are one or two star.
Against other movers in Passaic
1.8 percentage points lower than the middle of the 5 movers in Passaic we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 531 | 97.1% | |
| 4 star | 5 | 0.9% | |
| 3 star | 0 | 0% | |
| 2 star | 2 | 0.4% | |
| 1 star | 9 | 1.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Top Notch Moving & Storage, LLC at 2.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Top Notch Moving & Storage, LLC, counted by matching the words they used.
- Damage to belongings3 · 38%
- Items missing or never delivered2 · 25%
- Price rose after the quote1 · 13%
- Late, delayed or a no-show1 · 13%
- Crew conduct1 · 13%
- Stopped responding1 · 13%
Counted across the 8 one and two star reviews we have read for Top Notch Moving & Storage, LLC. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Movers did not show up on the Date promised, Did not show up the next day after they called and said they will, finally showed up on the third day which almost cost us the sale of our home. Still could not complete the job and had to come again the 4th day! Upon arrival to the destination after being as rude as can be on the phone, we found damages estimated at about $7,000! broken items, scratched items, unassembled items as they promised.
Good evening Uriel, I am sorry to hear about this frustrating and horrific move! I checked our records and could not find your move. We are Top Notch Moving LLC a family-owned and … More
Experience with Top Notch Moving was very displeasing. My items were kept in a storage facility for 30 days before being delivered, and upon delivery, several items (some on the inventory sheet and one was not) were missing during delivery. The item that was not included on the inventory sheet, and was also the last item loaded on the truck, was a dolly which the movers were using to load my items.
Good morning Maya, I am sorry to hear about this frustrating and horrific move! I checked our records and could not find your move. We are Top Notch Moving LLC a family-owned and … More
I moved with this company recently, and I was quoted one price, and at the end which was almost 10hrs later I was given the final cost and it was a thousand dollars OVER the price that was initially quoted. Never in my life have I had this happen and I move YEARLY. I was shocked. I felt taken advantage of 1000% because the guy was making conversation the ENTIRE time. Even stopping to have a conversation. I will never use this company again.
MissesNYC, we take customer feedback seriously, but unfortunately we have no record of this move in our system. We strive to provide transparent pricing, clear communication, and professional service on every job. … More
In August 2025, my boyfriend and I hired this company to move our belongings from Houston, Texas to Tacoma, Washington. The initial service was very good; they gave us an estimated price. On moving day, they showed up saying we had to pay an additional $900 because, supposedly, our boxes were oversized. Indignant, we paid it because what else could we do? When the move arrived, about 15 days later, everything seemed fine.
Hello Angelica Maria Cirules: Unfortunately, we have no record of your name in our system, as we do not handle moves from Texas to Washington. We are a small, family-owned business in Hackensack, New Jersey, and we do not work with real … More
Beware of Top-Notch Movers – A Horrible Experience I had an absolutely terrible experience with Top-Notch Movers. They are one of the worst moving companies out there. When they finally delivered our belongings, nearly 50% of our items were either broken or severely damaged. On top of that, our furniture arrived scratched, dented, and in worse condition than when they picked it up. The company’s name is completely misleading – there's nothing "top-notch" about their service.
Hi there, We sympathize with you for this terrible situation however this was not our company. This is a sub-contractor using a name similar to ours that is not even a … More
Added multiple service charges after estimates that doubled the cost of our move and then broke hundreds of dollars worth of our things. I opened a claim, they paid me back $26.38. Avoid at ALL costs, especially for anything leaving North NJ.
I am sorry to hear about this frustrating and horrific move! I checked our records and could not find your move. We are Top Notch Moving LLC a family-owned and operated moving company based in Hackensack, NJ. Our DOT number is 3227079. Our … More
They don't follow through with call backs like they say. They don't show up on time and they deliver when they want to with no notice unless you call 15 minutes notice.
I scheduled an appointment with Top Notch so they could come to my home & provide an estimate. They never showed-up, nor did they call to cancel or postpone.
So sorry for the inconvenience! Please provide us with your name and shoot us an email or call us directly so we can confirm you received an estimate appointment confirmation. We never miss an estimate appointment!
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous10 · 53%
- Worked hard and fast9 · 47%
- Careful with belongings6 · 32%
- Turned up when they said2 · 11%
- Kept in touch2 · 11%
- Price matched the quote1 · 5%
Counted across the 19 four and five star reviews we have read for Top Notch Moving & Storage, LLC. A review can mention more than one thing.
In their own words
We had an excellent experience with Top Notch for our move from CT to NJ. The team was professional, careful, efficient, and genuinely friendly throughout the entire process. They handled everything with a lot of care and made what could have been a stressful day feel much easier. One thing that really stood out was how they worked with me to figure out the best way to move a difficult box frame up a narrow staircase.
Excellent moving experience. Great communication, punctual, professional, and incredibly easy to work with. Everything went smoothly from start to finish. I’ll definitely use them again.
Quick, efficient crew at a very reasonable price. Anthony and team were helpful, thoughtful, and careful with the moving process, not a single item damaged or missed. They completed the job ahead of the estimated time saving me a bit of money from the quote! Highly recommend for any moves in the area!
We had to remove furniture from the entire 2nd floor of the house to have the carpeting removed and floors refinished. This moving company is very reasonably priced in comparison to others. Cesar and Diego arrived on time and did a very good job, very professionally. Disassembled and moved the furniture from the 2nd floor to the garage very carefully and then back in 2 weeks, minding the walls and the floors. Even applied the felt protectors(supplied by us) to the furniture legs to not damage the new floors.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- professional movers39
- smooth move33
- courteous staff29
- efficient crew24
- storage unit move14
- furniture placement9
- flat rate pricing8
- accurate estimate7
- quote process5
- secure packing4
What the company says about itself
Taken from Top Notch Moving & Storage, LLC’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
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“…serving the New Jersey area. With over 12 years of experience and full insurance covera”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
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“…on delivering top-notch service, 24/7. Unfortunately, some companies are usin”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…and return customers. Request a free estimate today! Watch Video SERVING AREA Serving”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
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“…behind our work with a 100% customer satisfaction guarantee and provide free estimates by the next”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“; Storage, LLC Same-Day Moves Available Fully Insured Over 15 Years of Experience Open Commun”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“…tarting a new chapter in your life. Our family-owned business has spent over 15 years perfec”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews