Two Friends Movers
Moving and storage service in Redwood City, California
Google rating
4.7
Ratings counted
101
Are 1 or 2 star
5.9%Around typical
The rating breakdown
6 of the 101 ratings in Google’s published star breakdown for Two Friends Movers are one or two star.
Against other listings in Redwood City
4.3 percentage points higher than the middle of the 7 listings in Redwood City we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 93 | 92.1% | |
| 4 star | 1 | 1.0% | |
| 3 star | 1 | 1.0% | |
| 2 star | 1 | 1.0% | |
| 1 star | 5 | 5.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Two Friends Movers at 5.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Two Friends Movers, counted by matching the words they used.
- Price rose after the quote1 · 50%
- Damage to belongings1 · 50%
- Crew conduct1 · 50%
Counted across the 2 one and two star reviews we have read for Two Friends Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
The most unprofessional moving company, I have ever seen. They spent ridiculous amount of time wrapping my “ikea” furniture with stretch film although I asked them not to do it number of times. They did everything to spend extra 2 - 3 hours. When we came for drop off, they stayed 10 mins more to charge me for extra half an hour. On top of these, my 2 accessories were broken. Shortly don’t hire with them if you don’t want to waste your money.
AVOID - Worked with a guy named Richard - Lied about price and extra fees. Provided me incomplete documentation on quotes and the day of the move they make you sign documents on expexted charges that was never discussed or agreed on e.g. having to pay for shrink wrap, tape, etc. much better q
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Turned up when they said5 · 33%
- Worked hard and fast5 · 33%
- Professional and courteous5 · 33%
- Careful with belongings3 · 20%
- Kept in touch1 · 7%
Counted across the 15 four and five star reviews we have read for Two Friends Movers. A review can mention more than one thing.
In their own words
Sent a text the previous day to confirm. Anibal and his team came right on time on a Saturday at 6am. Showed them the job and they were super transparent from the beginning regarding charges and process. Packed our whole apartment efficiently and carefully, moved everything to our new place, and unpacked and reassembled everything. Even helped us to dispose some large and unwieldy items.
Thank you for taking the time to write this review, we really appreciate it and are glad you are satisfied with our work!!
On Sunday April 12, I called a couple of places asking for help including "Two Friends Movers" and they were ready, willing and able to assist us with our dilemma, even on a Sunday. Jorge and his team mate who's name escapes me were professional, careful with our furniture, and homes and took every precaution to go above and beyond to make sure we were satisfied with the services rendered, and we were. We will absolutely seek their services again. As I understand it, their services aren't limited to moving.
Thank you for the thoughtful review! We are glad you are happy with our services and are ready to help whenever you need any of our services again!!
They were super communicative and did an amazing job! We ended up needing more moving support than we originally thought we would and they stayed late to help us out.
These movers were AMAZING! My move ended up being far bigger than I thought, but these guys were quick, efficient and very hard working! All of my furniture was wrapped carefully and placed exactly where I wanted it on delivery . I couldn't be happier with how everything went. Thank you for making a totally stressful move run smoothly
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- piano moving7
- careful moving5
- professional crew5
- furniture moving4
- seamless move4
- punctual team3
- small move2
- careful with furniture2
- efficient moving2
- secure wrapping2
What the company says about itself
Taken from Two Friends Movers’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is insuredsays on their website
Show the text this came from
“…make. The best move you’ll ever make. Fully Insured Local and Long Distance Moving Services”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
Show the text this came from
“…during the booking process. Are you licensed and insured? We are a fully licensed an”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- facebook.comsocial
- yellowpages.comdirectory
- chamberofcommerce.comdirectory
- thumbtack.comreviews