Two Men and a Truck Moving and Storage
Mover in Grandville, Michigan
Its address is in Wyoming, Michigan. It appears here because Google returns it for Grandville.
Google rating
4.9
Ratings counted
1,470
Are 1 or 2 star
3.4%Around typical
The rating breakdown
50 of the 1,470 ratings in Google’s published star breakdown for Two Men and a Truck Moving and Storage are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 1,400 | 95.2% | |
| 4 star | 16 | 1.1% | |
| 3 star | 4 | 0.3% | |
| 2 star | 11 | 0.7% | |
| 1 star | 39 | 2.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is Two Men and a Truck Moving and Storage at 3.4%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Two Men and a Truck Moving and Storage, counted by matching the words they used.
- Damage to belongings3 · 38%
- Late, delayed or a no-show1 · 13%
Counted across the 8 one and two star reviews we have read for Two Men and a Truck Moving and Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
This is an Updated review. DO NOT USE TWO MEN AND A TRUCK. They broke my 55 inch flat screen Tv when i moved in. Caleb Couchenour has been giving me the run around. It has been 3 months since i have moved and they are trying to not pay for my TV the movers broke. The communication after a problem occurred is terrible. I was told the original person who i talked to is no longer with the company. Then i keep getting told another department has to approve me getting reimbursed for them breaking my Tv.
At TWO MEN AND A TRUCK, we strive to provide exceptional service and ensure a smooth and stress-free moving process for our customers. Your kind words reinforce our commitment to delivering top-notch service and exceeding expectations. Thank you, jayvon!
Did not show up at the designated time. There was no communication at all that the movers would be late. We had to call them and ask why there was no one here for the move. At this point we had already rented a trailer by the hour. We …
Hi Gabe, We’re sorry to hear about your experience. After checking our database for all of our West Michigan locations, we were unable to locate a move under your name. It’s possible that you may have worked with a different TWO MEN AND A TRUCK® franchise.
So, it’s called Two men and a Truck right? but guess what? I did got two men showing up and literally only one that’s really working and does the work while the other men who barely can move one item and used the bathroom 4 times and stayed …
Hi Amy, Thank you for taking the time to share your experience. We sincerely apologize that your move did not meet expectations and that you felt you were not receiving the value you paid for.
From Movers to Management, they are unethical and service completely suck! I watched Movers carrying one shoebox at a time, their behavior seemed as if they were milking the clock. I had several items damaged and I believe it was due to two …
Queen, we have reached out to our management team regarding your review and we are unaware of this situation. If you could please give us a call at your earliest convenience so we can discuss your concerns, we would appreciate that. We can be reached at [phone removed].
I moved on September 28th, 2024. I had myself and 4 other people help with the move alongside 3 men and truck who sent two guys. One (Isaiah) worked very hard and was really kind, but spent a lot of time organizing the truck. I assume this …
Ashley, we are sorry to hear that you did not have a wonderful experience with TWO MEN AND A TRUCK Grand Rapids South. With a 98% referral rating, we can assure you this is not the norm.
The movers were very nice people, they misquoted the job, only finished half of it, billed us more than the hourly rate. Totally disappointed, then they can’t come back the next day to finish the job. They were very careful with the items, …
Chris, we are bummed to know that you are not 100% satisfied with your recent experience with TWO MEN AND A TRUCK. With a 98% referral rating from our customers, we can assure you this is not the norm for us.
Last fall I hired two men and a truck because I was moving, I even had them store most of my furniture it was a good experience. Everything was fine until I had to move my stuff in my new home. On July 20th they were suppose to come at …
Hi, Jasmin. We attempted to look you up in our system to see where thing went wrong, but unfortunately it does not look like you moved with our franchise. Each TWO MEN AND A TRUCK® location is individually owned and operated, so there is a chance you used a separate franchise.
The guys moving my stuff did not pack it correctly and it caused significant damage to furniture. I paid for added insurance and their packing materials too. The manager, Nathan, reached out and said he was willing to look at fixing my …
Shannon, we are so sorry to hear this. With a 98% referral rating, we can assure you this is not the norm for us here at TWO MEN AND A TRUCK®. Our General Manager, Nathan, has reached out a few times in the past week to get more information from you regarding your move.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous11 · 46%
- Worked hard and fast10 · 42%
- Careful with belongings2 · 8%
- Turned up when they said1 · 4%
- Kept in touch1 · 4%
Counted across the 24 four and five star reviews we have read for Two Men and a Truck Moving and Storage. A review can mention more than one thing.
In their own words
I had a great experience with Two Men and a Truck. The crew was professional, respectful, and incredibly hardworking from start to finish. They checked in throughout to make sure they were loading the right items, and then checked in throughout to make sure items ended up in desired locations. The guys had upbeat, positive energy which made the day less stress. I appreciate that they kept both my old home and new place clean throughout the process. Thank you to Austin H, Steve, & Darian for a great experience!
It's wonderful to know that our team was able to meet your expectations and make your move a smooth and efficient process. Our goal is to provide top-notch service to our customers, and your feedback reaffirms our commitment to that goal. Thank you for choosing TWO MEN AND A TRUCK, Sarah!
Nathan and Drew were a great team for our move! I have several large antique furniture pieces that are irreplaceable, they thoroughly wrapped and strategically moved each to ensure they were protected. They communicated clearly and frequently with us to make sure everything was moved to the correct places. They worked hard to get our move done in a timely manner! I’m very happy we selected Two Men and A Truck for our move and would be happy to have Nathan and Drew help with any future moves.
Makenzie, thank you so much for the awesome review! Nathan and Drew brought the care, communication, and teamwork needed to keep your antique furniture protected every step of the way. They worked efficiently, kept you informed, and made sure everything ended up exactly where it belonged.
They were great and careful with my items. They were on time and worked hard from beginning to end. I hope to never have to move again, but if I do, I will call these guys! Thank you Alexis, Nathan and Drew!!
Wow! Thanks for all the love, Heidi. We appreciate you putting your trust in TWO MEN AND A TRUCK. We will be here if you ever need us again!
Owen, Jack, and Caden were the most amazing young men and movers a woman could ask for. These men worked their tails off ensuring every piece of furniture and box were cared for. The one thing that stood out to me the most was their willingness to ensure everything was placed where I needed it to be in the house. I’m not too savvy with putting beds together, and these men said, Shay, we got you. I thought I was going to sleep on a mattress only, so having a bed to crawl into after moving all day was a gift.
Thank you, Shannon, for your wonderful review! We're thrilled to hear that Owen, Jack, and Caden provided such exceptional service and made your move a positive experience. Your kind words mean a lot to us. Thanks for choosing TWO MEN AND A TRUCK!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly staff437
- polite staff145
- careful handling138
- professional movers51
- smooth move26
- furniture moving24
- efficient movers23
- quick work19
- careful packing10
- piano moving7
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory