U-Haul Moving & Storage of Downtown Erie
Self-storage facility in Erie, Pennsylvania
Google rating
4.1
Ratings counted
121
Are 1 or 2 star
17.4%Well above typical
The rating breakdown
21 of the 121 ratings in Google’s published star breakdown for U-Haul Moving & Storage of Downtown Erie are one or two star.
Against other listings in Erie
10.0 percentage points higher than the middle of the 12 listings in Erie we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 74 | 61.2% | |
| 4 star | 18 | 14.9% | |
| 3 star | 8 | 6.6% | |
| 2 star | 6 | 5.0% | |
| 1 star | 15 | 12.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is U-Haul Moving & Storage of Downtown Erie at 17.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for U-Haul Moving & Storage of Downtown Erie, counted by matching the words they used.
- Crew conduct2 · 22%
Counted across the 9 one and two star reviews we have read for U-Haul Moving & Storage of Downtown Erie. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Very unprofessional. I had reservations for Satuday at 4pm and they called me Friday at 1pm saying that they dont have the trailer I made a reservation for so I have to drive 12 miles and pick it up at 1pm. So they were trying to get me to …
I noticed mold in my storage unit and on my boxes three weeks ago when moving out. I immediately reported it and was told management would call me the next day. Three weeks later and still no call. Despite calling multiple times, I’ve still not been able to speak to the manager. I went in to the store tonight and was told by an employee my unit had mold due to a sewage backup from the bathroom. The employees knew my unit had sewage in it but nobody ever informed me of this.
I was kicked out of there and refunded my money for something I didn't do and when I was moving my stuff out I couldn't get it all in 1 night the staff put all of my stuff in the trash. I wouldn't recommend this storage unit to a soul ever in my life!!
OBI- JUAN AND AARON WORKERS AT THIS FACILITY BULLIED A 70 YEAR OLD VETERAN CUSTOMER AND TOLD HIM HIS STORAGE WAS LOCKED AND HE HAD TO GET A LOCKSMITH. THIS WAS A LIE, HE PAID 90 DOLLARS FOR NOTHING, LAZY, BAD PEOPLE.
Steering wheel was blocking speedometer, wasnt straight. No cruise control. Gave me the worst truck on the lot for a 9.5 hour drive. Slim chances of me using Uhaul brand again.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous2 · 17%
- Worked hard and fast1 · 8%
Counted across the 12 four and five star reviews we have read for U-Haul Moving & Storage of Downtown Erie. A review can mention more than one thing.
In their own words
I had a great experience with this U-Haul location. The staff was very friendly, professional, and helpful. They explained everything clearly, made sure we had what we needed, and asked if we had any questions before we left. The pickup process was quick and smooth — we got in, got the truck, and were on our way with no issues. Returning the truck was just as easy. They gathered the information, took the keys, and had us out the door in just a couple of minutes.
We ended up having to extend our rental by many days due to things that occurred on our end. The people here at this U-Haul are great We had a girl come immediately out and inspect our vehicle for us she was great she was awesome play courteous thorough professional and a sweetheart to talk to. We greatly appreciate this U-Haul and its employees and will continue to go here on a needed basis.
Thank you for choosing U-Haul! We strive to provide the best service, so we love to hear that you had a five-star experience at our U-Haul location.
As mentioned in prior reviews, I am a frequent truck renter. I always return to this particular location for a reason.Their rentals are clean, late models, and the customer service remains exceptional.Walking in their store, you find it …
We really appreciate the positive review Christopher. It's great to hear that you had a good experience at our location. Thanks for choosing U-Haul!
The young woman who helped me rent the unit and check out (name started with an "X") was so pleasant to work with! Also, Demond (storage area manager) was super helpful and kind. Two excellent employees! Thank you! 😊 …
Thank you for the Five Stars
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- trucks13
- helpful employees5
- nice people4
- truck rental3
- convenient3
- clear explanations2
- efficiency2
- renting experience2
- fee2
- rates2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- superpages.comdirectory