U-Haul Moving & Storage of Downtown Riverfront
Self-storage facility in Shreveport, Louisiana
Google rating
4.5
Ratings counted
123
Are 1 or 2 star
6.5%Above typical
The rating breakdown
8 of the 123 ratings in Google’s published star breakdown for U-Haul Moving & Storage of Downtown Riverfront are one or two star.
Against other listings in Shreveport
8.3 percentage points lower than the middle of the 17 listings in Shreveport we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 89 | 72.4% | |
| 4 star | 18 | 14.6% | |
| 3 star | 8 | 6.5% | |
| 2 star | 1 | 0.8% | |
| 1 star | 7 | 5.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is U-Haul Moving & Storage of Downtown Riverfront at 6.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for U-Haul Moving & Storage of Downtown Riverfront, counted by matching the words they used.
- Damage to belongings1 · 17%
- Late, delayed or a no-show1 · 17%
Counted across the 6 one and two star reviews we have read for U-Haul Moving & Storage of Downtown Riverfront. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I received a text message about a late rent payment (5 days late I think?) after the late fee was assessed. I had just forgotten to pay and would have gladly done so. This is a deceptive business tactic to hook me into auto draft payment. If you had my phone number and could send me text messages, why not remind me of rent being due prior to assessing any late fees?
Restroom had no soap and no paper towels. Ceiling leaked into the storage area. Water damage. Megaphones play ear piercing squawking every seven minutes. Garage door is broken.
I reserved a trailer, furniture pads, and dolly a week ahead of time. I even called the day before to confirm my reservation. When I arrived at my designated appointment time, the trailer was behind a car and two trucks. He didn't have the pads and dolly on hand stating they've been expecting a truck for weeks. I reminded him that I reserved it all over a week ago so he should have had it all ready when i got there.
Horrible service! I wish I could give the business zero stars. I ordered an extra-large flat-screen television shipping box to my home because it would not fit into my vehicle. At the last moment, I received an email stating that the delivery of my order was not possible. No reason was provided. They said I could come pick it up at the same price with no offer of refunding the $38.00 delivery charge. Now, I have no way to move my television. Of course, the office REFUSES to answer the phone.
POOR CUSTOMER SERVICE…. combative management… They give your contract-I get it I signed what I signed… AS A CUSTOMER SERVICE alleged PROFESSIONAL-POINT OUT CLAUSS THAT HEIGHTENS ATTENTION TO CERTAIN DETAILS… such as you’re locked out after THREE DAYS of unpaid storage fees!! Then the MANAGER just needs to work some where else… she clearly is PART OF THE PROBLEM thinking that’s ok!! Not helpful at all! I will NEVER recommend this UHAUL!!! If I could have given 0 stars I would have!!
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous25 · 36%
- Worked hard and fast13 · 19%
- Turned up when they said1 · 1%
- Careful with belongings1 · 1%
Counted across the 70 four and five star reviews we have read for U-Haul Moving & Storage of Downtown Riverfront. A review can mention more than one thing.
In their own words
The staff at this location is amazing! My sales associate he went over and beyond to make the check-out experience nice and easy! I would HIGHLY RECOMMEND this gentleman to handle all your needs professionally and efficiently.
Hi there! Thank you so much for choosing U-Haul. We're really happy to hear that you had a great time at our facility. If there's anything at all we can do to make it even better next time, please don't hesitate to reach out. We're always here to help!
The lady was really nice, but the website really screwed me up on time telling me they had something available that they did not have. I ended up having to go a few miles away to secure a trailer to get my car from another state
Friendly, courteous, best prices I found, but you cannot drive up to your storage locker. Very well protected.
Very helpful to a first time uhaul renter and to top it off i tried to do it through the app so i delayed myself lol. The rep inside helped me through it, well we helped each other. The only concern i had was drop off was after hours which i wasnt aware of so i was out in a vacant parking lot by the river with noone in sight trying to take photos and upload was slow all the while hoping no one was gonna walk out the corner.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- kind staff6
- renting5
- cleanliness3
- trailer3
- ready truck2
- clean truck2
- moving supplies2
- easy location2
- kindness2
- climate controlled storage2
What the company says about itself
Taken from U-Haul Moving & Storage of Downtown Riverfront’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“…be nice if renters could access storage 24/7 Kelvin G   Overall Expe”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- chamberofcommerce.comdirectory
- superpages.comdirectory