U-Haul of Elkhart
Truck rental agency in Elkhart, Indiana
Google rating
3.9
Ratings counted
139
Are 1 or 2 star
21.6%Well above typical
The rating breakdown
30 of the 139 ratings in Google’s published star breakdown for U-Haul of Elkhart are one or two star.
Against other listings in Elkhart
9.2 percentage points higher than the middle of the 16 listings in Elkhart we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 76 | 54.7% | |
| 4 star | 25 | 18.0% | |
| 3 star | 8 | 5.8% | |
| 2 star | 6 | 4.3% | |
| 1 star | 24 | 17.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is U-Haul of Elkhart at 21.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for U-Haul of Elkhart, counted by matching the words they used.
- Crew conduct1 · 10%
Counted across the 10 one and two star reviews we have read for U-Haul of Elkhart. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
This place is a joke they are rude you extend it thru the app it's 38.50 u then u have to extend it by talking to a person it cost anywhere from 79.90 to 90.99 then tell u they never received a payment I will never use uhaul again and I will make sure none of my friends or their families use uhual again as well
Absolutely terrible, we had to move an hour away and had a very busy day closing on our home. We scheduled the U-Haul pickup and had to push pick up time back two different times. The acted like it was not a problem but charged us an extra hundred dollars for "reschedule" we came the day we said we would come and there were a ton of trucks there. The pick up was during business hours. We caused them no inconvenience by pushing the time back.
Just rented a 15’ Truck for a 1way from Elkhart to Arkansas guy lies tells me I would get a $100 deposit back , I get to Arkansas they tell me no I don’t . Not to mention the A/C only worked half the time , and the driver side mirror was loose so every big bump in the road we hit moved the mirror. Also it said if the truck comes back clean you get $25 and you don’t 😤 gotta love Big Businesses in it for the money and don’t care about the customers.
This place can't get anything right. They forgot to install my break switch, and are over an hour away. Called customer service to complain. Never received a call back as promised, so called to complain again. Thanks for the $50 voucher to uhaul, that I will never use because your company is completely disorganized.
My trailer was not in from prior rental yet, they persuaded me into a bigger trailer than I wanted and had me pay full price even after asking about their online reservation guarantee and didn’t make them stand behind it. Great Customer service opportunity lost…
Terrible experience. When I brought the truck back, I was tols I had driven it 4.6 miles further than estimated. The odometer and the paper work showed I drove exactly 20 miles. I was still charged for 24.6. The gas gauge was brought back …
Went in to grab moving boxes and both people working the counter had the worst attitude possible. Not my fault that you’re miserable at your job but don’t make it my problem.
I keep getting stuck in the computer menu and can't talk to anyone. I do have a whole bunch of text messages with links to the Uhaul app...
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous5 · 56%
- Worked hard and fast1 · 11%
Counted across the 9 four and five star reviews we have read for U-Haul of Elkhart. A review can mention more than one thing.
In their own words
I appreciated the process of being required to take photos of the truck so it was clear that I didn’t cause any previous damages or scratches. The truck I rented had minor scratches and damage. The inside of the truck and the bed of truck were very clean. I registered it rent a U-box but I was not able to rent it due to my stuff not being able to fit but I need someplace to store my belongings.
Everything went great except for having to wait for references to be checked while picking up truck I wish references were checked ahead of time
Thank you so much for your five-star review! We're thrilled to hear that you had a great experience at our facility. Our team works hard to provide excellent service and a secure, clean environment for your belongings. If you ever need … More
Mr Josh Graham fixed my hitch's cable very professionally and didn't waste a second. A high-class professional indeed!
Your feedback is incredibly valuable to us. Thank you for the positive rating and for choosing our facility.
Everyone friendly and easy to work with. The truck was ready and in good condition
Hi there! Thank you so much for choosing U-Haul. We're really happy to hear that you had a great experience at our facility. If there's anything at all we can do to make it even better next time, please don't hesitate to reach out. We're always here to help!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- trailer6
- box6
- courteous staff3
- smooth process3
- picking up process3
- quick and easy2
- hitch installation2
- hitch repair2
- wait time2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- yelp.comreviews
- chamberofcommerce.comdirectory
- mapquest.comdirectory