U-Pack
Mover in Compton, California
Google rating
4.4
Ratings counted
19
Are 1 or 2 star
Not enough ratings
The rating breakdown
Google shows 19 ratings for this business. Below twenty, a percentage swings too far on a single review to mean anything, so we don’t publish one. 2 of those are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 14 | 73.7% | |
| 4 star | 2 | 10.5% | |
| 3 star | 1 | 5.3% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 10.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for U-Pack, counted by matching the words they used.
- Crew conduct1 · 50%
Counted across the 2 one and two star reviews we have read for U-Pack. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
U-Pack choose to loose 3K worth of service due to lack of flexibility. Don't alienate your loyal customers. I have used U-Pack and thoroughly enjoyed their service. Unfortunately I went with their competition MyPODS - who provided excellent service. Remember to treat your customers with respect and do not take us for granted.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 23%
- Kept in touch2 · 15%
- Worked hard and fast1 · 8%
Counted across the 13 four and five star reviews we have read for U-Pack. A review can mention more than one thing.
In their own words
EXCELLENT experience. Customer service agents were courteous and professional at all times. The drivers were also very nice and kind. Very professional. Communication was excellent throughout the process with no hidden clauses or money …
Everything was easy with U-pack. Easy to understand. Lost of questions answered. fast.
Everything about moving sucks - but everything about moving with U-Pack made it suck a lot less. First - I listened to 40 + brokers and other cube/box movers give me prices and multiple quotes, etc. U-Pack sent me an email with a quote, sent me ONE email and that was it. I really appreciated them not hounding me. Ordering the cube/box was a breeze, and the instructions were very clear.
My husband and I are 70 yrs old and we had a big move ahead of us because we needed to sell our Hawaii home and move to a more affordable neighborhood in Arizona, where we could own a home with no mortgage and actually retire. We started out by packing up one “cube” but then realized we needed a 2nd cube. At the prices of furnishings today, it was much more affordable to move our belongings then buy new things.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly drivers3
- communication2
What the company says about itself
Taken from U-Pack’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises a warranty or guaranteesays on their website
Show the text this came from
“Door Delivery Service Center Delivery Guaranteed Delivery U-Pack Storage Get Started Rea”Raw text captured from the page, including any surrounding navigation.
- Advertises financingsays on their website
Show the text this came from
“Customer Reviews Billing and Payment Financing Options About U-Pack ABF Transportation Tariff”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- bbb.orgreviews
- mapquest.comdirectory
- yelp.comreviews
- yellowpages.comdirectory
- facebook.comsocial