Walnut Blvd Self Storage
Self-storage facility in Corvallis, Oregon
Google rating
4.5
Ratings counted
96
Are 1 or 2 star
10.4%Above typical
The rating breakdown
10 of the 96 ratings in Google’s published star breakdown for Walnut Blvd Self Storage are one or two star.
Against other listings in Corvallis
4.9 percentage points higher than the middle of the 12 listings in Corvallis we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 80 | 83.3% | |
| 4 star | 4 | 4.2% | |
| 3 star | 2 | 2.1% | |
| 2 star | 3 | 3.1% | |
| 1 star | 7 | 7.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Walnut Blvd Self Storage at 10.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Walnut Blvd Self Storage, counted by matching the words they used.
- Items missing or never delivered2 · 29%
Counted across the 7 one and two star reviews we have read for Walnut Blvd Self Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
EVERYTHING STOLEN ZERO SECURITY Stored my brand new enclosed 6x12 Interstate cargo trailer here,because they advertise state of the art security and surveillance 24-7. NOT TRUE! I rented my …
Absolutely HORRIBLE CUSTOMER SERVICE!!!! Agent argued with us and told us it was our fault we were sent out in a truck with a bad battery and incorrect instructions! Unbelievable!!! No help whatsoever from the agent onsite! Will be contacting Corporate this AM to resolve this ridiculously avoidable situation and get some actual help!!!!!
We appreciate your feedback, Margo. If you would like to discuss your experience further, don't hesitate to reach out to us at ([phone removed] or [email removed] We would love the opportunity to resolve any issues.
The people here are very difficult to deal with. They request one form of paperwork then say they need something different when I arrive. During my rental period I sold my motorhome and bought a new trailer and was kicked out because I did not have registration or title as it was still in the mail from the DMV. Terrible customer service
Thank you for providing your feedback and letting us know about this issue, Todd. We're very sorry to hear about your experience. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us.
Be careful outside office hours. I am stuck inside the gates because one is disabled and one just won't take my code. The phone number just rings in the empty office and then goes to voicemail. The don't seem to have any after hours number.
Hello Don, there is an after hours number posted on the office windows. I am really sorry for your experience. Security to our facility is our priority. It is always really important to ensure you exit the facility by the posted hours. Please give us a call if you have any questions.
I've been a renter at this storage place for over a year and in the beginning I thought they were very great at accommodating my needs. Recently however, I was given a no cause eviction and my hours have been restricted from 9 a.m. to 5 …
Hi Rachel, I am really sorry to hear that you did not receive a positive experience. Do you have a few minutes for a quick call so I can get more details on this situation? Thank you so much for your time. Best regards, Lisa Bunta Customer Service Representative Urban Self Storage, Inc.
Penske rental customer service initially was great. But pickup at this location was not. The rental truck was missing a hand truck, which I pre-negotiated (this location …
Hi, Jray. At Walnut Blvd Self Storage, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please call us at ([phone removed]!
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous5 · 33%
- Price matched the quote1 · 7%
- Worked hard and fast1 · 7%
Counted across the 15 four and five star reviews we have read for Walnut Blvd Self Storage. A review can mention more than one thing.
In their own words
Alexis was efficient, professional, knowledgeable, pleasant and on the ball in making our rental experience A+. The facility is clean organized and well thought out and designed.
Hi, Dana. Your feedback is highly appreciated. Thank you for the review!
I had a great experience with the Walnut Blvd Self Storage. The staff was very knowledgeable, helpful, and pleasant to work with from start to finish. They took the time to answer all my questions and made the entire process easy and stress-free. The facility was clean, well-maintained, and secure, which gave me peace of mind about storing my belongings there. I would definitely recommend them to anyone looking for reliable storage and excellent customer service.
Hi, Chris. Thank you so much for leaving us a stellar review!
Big shoutout to Alexis, who helped out me and my friend when we unfortunately arrived to the self-storage facility close to closing time. (so so sorry, do not do this!!) We were moving out of our dorms and being able to access the storage space (especially as we arrived so close to closing) was really helpful. Thanks so much, Alexis!!
Hi, Ash. We are thrilled to learn that you had a positive experience with us!
Most times I have come in it has been alex and it has always been a pleasure.. she is very friendly and willing to answer any questions I have had and is quite helpful. She definitely should be put up for a raise :)
Hi, Derplesqueege. We are thrilled to learn that you had a positive experience with us!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- kind staff9
- negotiate2
- renting a unit2
- trailer2
- prorated rent2
- bugs2
- new employee2
- clean complex2
- convenient2
- helpfulness2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- superpages.comdirectory
- yelp.comreviews
- chamberofcommerce.comdirectory
- yellowpages.comdirectory
- mapquest.comdirectory