Zorn Moving & Storage
Moving and storage service in Folsom, California
Google rating
4.4
Ratings counted
32
Are 1 or 2 star
15.6%Well above typical
The rating breakdown
5 of the 32 ratings in Google’s published star breakdown for Zorn Moving & Storage are one or two star.
Worked out from 32 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other movers in Folsom
11.5 percentage points higher than the middle of the 9 movers in Folsom we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 26 | 81.3% | |
| 4 star | 1 | 3.1% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 3.1% | |
| 1 star | 4 | 12.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Zorn Moving & Storage at 15.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Zorn Moving & Storage, counted by matching the words they used.
- Items missing or never delivered2 · 50%
- Price rose after the quote1 · 25%
- Damage to belongings1 · 25%
Counted across the 4 one and two star reviews we have read for Zorn Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I paid for 3 guys, 2 showed up. Upon receiving an estimate,The owner said they would pack it all up and have everything moved in 1 day. It took them 3 days!!! They showed up at my house without any packing supplies. So the owner took off to get some, leaving two guys at my house standing around smoking, and whining about having to work. Hé came back hours later, and then took off leaving these 2 lazy, inexperienced yokels with my belongings. They worked slow, sloppy, and had no idea how to pack valuables.
I hired Zorn moving for a 1 bedroom apartment it was $1,400.00 just to move my stuff less than half a mile local move. The movers he hired took their time moved at a slow pace. Also almost lost my couch down the stairs. Three months later the owner called and asked if I had a copy of the canceled check because he didn’t save a copy for his records. I had to take time to do that and he didn’t even offer me compensation.
Hello marylou, My apologies for not responding sooner to your review. I certainly don't want to take away from your opinion of the experience you had, I would like to point … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast9 · 47%
- Professional and courteous6 · 32%
- Careful with belongings3 · 16%
- Turned up when they said2 · 11%
- Kept in touch1 · 5%
Counted across the 19 four and five star reviews we have read for Zorn Moving & Storage. A review can mention more than one thing.
In their own words
Tarek with Zorn Moving and Storage was a pleasure to be around. He is very accommodating, polite, hardworking and professional! Tarek was responsive to questions and communicated thoroughly with me concerning an arrival date, a proposed process and estimate for which his company would be hired to move my furniture. Tarek is extremely knowledgeable and provided his advice concerning the packing and moving of my belongings with both great care and efficiency.
Thank you so much Cynthia! It was a pleasure working with you! As a small local business owner here in EDH it really is important to hear feedback from our clients. Whether it be constructive criticism or a positive review such as yours. … More
Tarek responded quickly to my questions. His team were efficient and careful with my belongings. They went the extra mile in helping us get rid of a huge couch. The price was very reasonable for terrific service. Thanks to Tarek and crew my move went smoothly. 😁 …
Thank you so much Joanne! It was a pleasure meeting you and giving us the opportunity to be of service to you. It's clients like yourself that make it all worthwhile! Again thank you so much!
We moved from a home in the Bay Area to Cameron Park. Zorn Moving did an amazing job and were very easy to work with. All questions were answered promptly. Care was taken in all aspects of the move. There was one issue with a piece of glass …
We have used Zorn Moving many times over the years, and they have always been outstanding. They take such great care with our precious belongings and treat everything like it matters — because it does! The team is efficient, professional, and easy to work with every single time. We truly appreciate their consistency and attention to detail. I highly recommend them!
Thank you Wendy for the kind words! It's been our pleasure helping you Gary over the years with all your relocation needs. We can say enough when we get repeat clients that feel secure and comfortable with our company to continue to using … More
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- careful handling6
- hardworking4
- pricing4
- local moving3
- quick response3
- efficient team3
- attention to detail2
- accommodating2
- nice workers2
- easy to work with2
What the company says about itself
Taken from Zorn Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
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“…excellent customer service Longevity: Over 50 years of combined experience with a proven tr”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“…over five decades of experience, our family-owned operation guarantees attention to detai”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…of Service Contact us now to get a free estimate Enter your full name: Enter your phone”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- porch.comdirectory
- yelp.comreviews