#1 best choice moving
Google rating
4.9
Ratings counted
838
Are 1 or 2 star
2.3%Around typical
The rating breakdown
19 of the 838 ratings in Google’s published star breakdown for #1 best choice moving are one or two star.
Against other listings in Memphis
About the same as the middle of the 21 listings in Memphis we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 811 | 96.8% | |
| 4 star | 3 | 0.4% | |
| 3 star | 5 | 0.6% | |
| 2 star | 4 | 0.5% | |
| 1 star | 15 | 1.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is #1 best choice moving at 2.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for #1 best choice moving, counted by matching the words they used.
- Damage to belongings6 · 32%
- Items missing or never delivered3 · 16%
- Stopped responding3 · 16%
- Late, delayed or a no-show2 · 11%
- Price rose after the quote1 · 5%
- Crew conduct1 · 5%
- Booked by one company, moved by another1 · 5%
Counted across the 19 one and two star reviews we have read for #1 best choice moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I gave them a 5 star review at first but let me tell you this company is trash. I was so nice to the movers not knowing that I had items stolen from me. House hold products in bulk from Sam's washing powder, dish detergent, detergent in liquid, and if I wouldn't have asked about my 55 inch tv it still would have been on the truck covered in a blanket. I am just upset behind this because I payed my hard earned money just to get ripped off. They even slowed down knowing that I was on a time limit.
Hello this is the district manager for #1 best choice moving Mr Dan we have over 10,000 repeated customers we will not risk our 5 Star company we will not hire people that will steal anyones items every mover that we hire we do a Nationwide background check we also do background checks with other…
Worst moving company ever! More like worst choice movers!! Scheduled a week ahead to move, paid a $100 deposit. Don said they would be there by 10. 10: 30 I called, he said they were standing by. I lived over an hour away. 12:30 the movers called and said they were still moving furniture out of one of their trucks from the day prior. But stated they were still coming. 4:00 came I called the main number, which went to voice mail and gave another number to call. Every number I called no answer.
Hello we're so sorry that we could not serve you we looking forward to helping you in the future sorry for the inconvenience we stand behind everything we totally apologize and have a blessed day
I was quoted one price but ended up paying nearly twice that! After I divulged everything I needed moved, disassembled and reassembled Mr Don quoted me a FLAT rat. The moving men charged me by the hour plus add ons for reassembly of a bed and tried to tell me what a good deal I was getting b/c they didn’t charge for fuel. They only moved my stuff 2.7 miles! There was NO mention of hourly rates, add ons or anything else in my quote.
Hello I am one of the district managers I'm looking into this review we would never overcharged our customers we quote a discount rate for 2 hours anything that's over 2 hours we charge an hourly rate sometimes the job may go over we stand behind all of our scheduling we sorry that it went over…
This is by far the worst moving company I have ever had to deal with. They sent 3 guys one broke my antique night stand and the other one broke my 70 inch Tv. I have been begging them since January 5, 2026 to pay for my TV. They will not file a claim and will not call me back. DO not ever use this company. This company sent another group of people to move me and now they are saying they sub contracted my move out to someone else, but I paid Best Choice. They are the worst to do business with. You have been warned.
Hello Miss Parker this is Mr Frank Thomas I'm the district manager for #1 best choice moving feel free to give me a courtesy call at [phone removed] to get this resolved we stand behind all of our work at 100% where insured company we do not have you in our records maybe you've used another company…
Well I called and scheduled. Then when calling for confirmation, learned it had been changed to Saturday. They did work with me on a time change but, with that change, THEY DIDNT SHOW UP. PEOPLE TOOK OFF WORK ar ,rangements were made. We called all day and night, wouldn't even answer. This was just so wrong.
Hello this is Mr Tommy Logan one of the managers for the movers we totally apologize for the change of your move we had so many people moving that day and we came out the next day and went ahead and did a great job for you guys due to the change of the date because it was exhausting for so many…
My impressions about Best choice movers upon calling to make an appointment with them talking with a man who stated he was "dispatch" ended up being all over the place quoting different prices changing things up from what was originally discussed. I realized because he lies so much about some of the details and the fact that he most likely talk to so many people he tells different people different things is the reason for that.
Hello this is the district manager for number #1 best choice moving my name is Mr Tommy Logan we're looking at our books in our computer we do not have your information that we move you we have the best rates in town we will not overcharge our customers and we have insurance that covers any damages…
im pretty sure most of the 5 star reviews are either friends or family, or FAKE. because i have NEVER dealt with a more difficult company. i booked with them and never received a confirmation. i repeatedly text him to make sure it was confirmed and never got a reply. so i cancelled. if i cant confirm an appointment why would i sit around waiting when i could book with someone i KNOW is coming. he kept telling me about these policies they have for customers and i asked him if the policies were on the website. NOPE!
PLEASE BEWARE OF THIS MOVING COMPANY!! To start, I had to reschedule my initial move out which was at 12pm. Tommy Logan (the said manager) rescheduled my move out for the very next day at 10am. The movers showed up at 5:45pm with a small raggedy box truck with no company label to move me. I was blown away because, for one you're extremely late and you have this baby truck to move all of my belongings The next big red flag is the movers only accept cash app as a form of payment.
Hello this is the dispatch managing scheduling team we have no records of you moving with Best Choice moving company all our trucks have logos and we do not send movers out on our trucks with out no tools and no equipment our trucks are large trucks fully equipped with all the tools padding straps…
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast79 · 33%
- Professional and courteous60 · 25%
- Turned up when they said21 · 9%
- Careful with belongings18 · 7%
- Kept in touch9 · 4%
- Price matched the quote3 · 1%
Counted across the 243 four and five star reviews we have read for #1 best choice moving. A review can mention more than one thing.
In their own words
Great service to use whenever throughout the year. I recommend everyone i know to use the #1 Best Choice Movers they will succeed your needs at a high level & never let you down very great people. The best performance i’ve witnessed in my entire life & i thank god i found them Thank you again best choice Moving for doing a great job for me moving my four bedroom house. They did a great job and I would continue to recommend this company.
Thank you for the positive review!
Thank you so much Best Choice Moving you guys did a great job for me and my family right before Christmas. Moving from one of my large homes to my other home in Collierville Tennessee. You guys work hard I made sure I took care of you guys for Christmas a nice healthy tip, thanks again for all your hard work you guys rock thank you and I will recommend yards all my friends 👍 Thank you so much #1 Best Choice moving this is my second time using this company and they do a terrific job each and every time thank you…
Hello, I thank you again number one best choice moving you guys did a great job for me and my family. This is the third time I have used this company. They moved me from a four bedroom house out of Collierville to a six bedroom house in Germantown. They did a great job no damages four guys the lead guy was so pilot. He knew exactly how to move the furniture around the stairwell real heavy furniture him and three other guys.
Hello thank you so much for being an honest customer we're working at 100% to make sure all our customers are taken care of with our service thank you so much.
#1 best choice was Awesome !!!!!! I recently used #1 Best Choice for a full-house move across town, and they exceeded every expectation. From the initial quote to the final box unloaded, their team was professional, punctual, and incredibly careful with all our belongings. The movers arrived right on time, wrapped and protected all my furniture better than I’ve ever seen, and handled everything—from fragile glassware to heavy appliances—with real skill and respect.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- respectful staff24
- fast movers16
- affordable14
- no damages7
- ease of use4
- funny staff3
- careful handling of furniture3
- secure packing3
- fast loading2
- efficient moves2
What the company says about itself
Taken from #1 best choice moving’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
Show the text this came from
“…information will be kept confidential. Free Quote Name Email Phone From Address To Addres”Raw text captured from the page, including any surrounding navigation.