Amro Music Stores Inc

Very unprofessional repair of my cornet. Needed all dents removed that could affect sound. Paid for dent removal. When I got there, none of the dents were removed. I pointed it out, and they said they’d remove them for free? I already paid for it. And to make it worse, they missed a major dent right next to where they replaced the waterkey pad. Asked for a supersonic cleaning because the horn was really nasty and stinky. Picked it up and on the way home, I pulled one of the tuning slides—green goop inside.

I was shocked at the service that my daughter and I received at a time as such. I had a representative come to my house and talked to my 4-year-old and my 12 years old. In being honest about the situation, I was behind, but I was beyond troubled when the person talked to minors and had NO MASK on. A 4-year-old is not going to social distance that's why as adults we should know better. My family lost an uncle in a week from COVID-19! We take it very seriously.

I returned an instrument in August. I was charged in September after they said they hadn’t received it. I had to provide a tracking number when I received the tracking number from them in an online request. Once that was resolved I was told that my money from the initial authorization would be returned. It was but then an additional charge was taken out the following day.

Update....I went back to the store before the 7 day trial was up. I spoke with Nathan again and said I needed to wait to purchase the oboe. He looked surprised and said he normally doesn’t do a 7 day trial and he would have made me put money down. Really????? So I guess I should have got it in writing. Make sure you do if you are offered anything verbally. I was looking for a professional oboe. A store associate, Nathan Tucker, asked if he could help me and I explained what I was looking for.

I have an old flute from my high school days that I haven't used at all in a few years, and I wanted to get a good cleaning to make sure it was ready to use for a church performance next month. I'm new to the area, so Google is my only resource, and Amro was the only music repair shop I could find in the area. While the technician I spoke to was very polite, he was not able to help me with what I consider a pretty routine request. He seemed confused why I brought my flute in since it was perfectly playable.

We purchased a french horn under an installment plan. My child ended up stopping band after 18 months and we still have 18 months remaining on the installment purchase contract. I stopped by AMRO today to see what we could work out as far as the remainder on the contract. The associate told me that "we are not in a position to take the instrument back".

I'm from Venezuela, my 12 year old daughter plays the violin and she has a recital tomorrow. She had a problem with her instrument and we decided to go to Amro Music to rent one. The young lady that talk to us was wonderful, the problem was with the managers. They wouldn't let us rent one because I don't have a social security number and our credit wasn't approved.

i loved amro, UNTIL i switched to tenor. i started out on flute and i hsd an up to date flute. then i switched to alto sax and got an up to date beautiful sax. BUT THEN, i switched to tenor, and my GOD was she terrible. the accent tenor they gave me was horrendously sharp, VERY run down, the d was rattly. i got fed up by band camp and asked for a yamaha. so, they delivered. now i didnt mean a 50 YEAR OLD TENOR. not even a WEEK after having her a screw was loose and i couldnt even get a note out.