2nd Line Storage
Self-storage facility in Sault Ste. Marie, Ontario
Google rating
4.5
Ratings counted
19
Are 1 or 2 star
Not enough ratings
The rating breakdown
Google shows 19 ratings for this business. Below twenty, a percentage swings too far on a single review to mean anything, so we don’t publish one. 2 of those are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 15 | 78.9% | |
| 4 star | 2 | 10.5% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 10.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for 2nd Line Storage, counted by matching the words they used.
- Damage to belongings1 · 100%
Counted across the 1 one and two star review we have read for 2nd Line Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I have rented storage lockers across Canada and this place is the worst I rented a unit here for just over a year until we could find a place to purchase and everything was ruined. All my furniture had mold on it even though I had them on blankets not directly on the concrete and everything else was covered in rodent feces.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous2 · 22%
- Worked hard and fast1 · 11%
Counted across the 9 four and five star reviews we have read for 2nd Line Storage. A review can mention more than one thing.
In their own words
Daphne is amazing and friendly and helpful. She explained everything and helped us out and is on top of all the details and calls and call backs!! Company is lucky to have her because not much gets by and she makes sure to chase non payers so people like me can get a space.
This is a great facility. Super clean, well organized. I took one star because the prices are a little high. The staff are absolutely incredible.
Fantastic pricing! They somehow got me a unit at the perfect time even after they were at full capacity! Would recommend all day long.
Very nice owners. Always helpful and accommodating. Never had any issues and they have competitive pricing.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- helpful staff4
- desk2
- cleanliness2
What the company says about itself
Taken from 2nd Line Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
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“BOUT US As a family-owned business with over 30 years in the storage rental industry, Ruscio”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
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“Climate-Controlled Units at Second Line 24/7 Tenant Access to Unit ABOUT US At Rusci”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“Street Second Line X ABOUT US As a family-owned business with over 30 years in the stor”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory