Dragonfly
Logistics service in Sault Ste. Marie, Ontario
Google rating
4.8
Ratings counted
2,425
Are 1 or 2 star
4.7%Around typical
The rating breakdown
114 of the 2,425 ratings in Google’s published star breakdown for Dragonfly are one or two star.
Against other listings in Sault Ste. Marie
About the same as the middle of the 7 listings in Sault Ste. Marie we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 2,209 | 91.1% | |
| 4 star | 95 | 3.9% | |
| 3 star | 7 | 0.3% | |
| 2 star | 9 | 0.4% | |
| 1 star | 105 | 4.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Dragonfly at 4.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Dragonfly, counted by matching the words they used.
- Items missing or never delivered1 · 11%
- Late, delayed or a no-show1 · 11%
- Crew conduct1 · 11%
Counted across the 9 one and two star reviews we have read for Dragonfly. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Horrible company. Delivery driver rude, disrespectful.Driver called said he couldn’t find my address. He described where he was and I told him he was on my road he needed to come about 2 miles further down the road and I would be on the left and I would go stand in the driveway to make it easier. He refused to proceed any further. I was unable to go meet him so he returned my package to his warehouse. Three days later different driver supposedly tried to deliver and said the address does not exist.
Absolutely the worst delivery service. Spent hours waiting on The phone with them and my package sat in loops for days. Multiple address problem alerts claiming the address was wrong, even though it was correct and clearly marked with the apartment number. And when it did finally arrive, mine and some other people's packages were left in the lobby and could have easily been stolen.
Amazon should NOT use this service!! They should contract to another company. A package was supposed to be delivered today...NOW delayed...FOR NO REASON WHATSOEVER!!! Will complain to Amazon...this company is horrible!!!
Horrible delivery service. Delivery was attempted to a business outside of operating hours even after leaving detailed instructions about when deliveries were possible. Called and waited on hold for 1.5 hours to discuss the situation with Dragonfly and was finally put in contact with customer service. The woman at customer service explained that regardless of instruction, the drivers will not look at them and is almost always a waste of time. Next step… I went to the depot 3 days after a single attempted delivery.
To Intel Com Courier Canada Inc and readers: On today's date, noted at 6:42pm, I had a package delivered out in Echo Bay to friends of mine. I specified on the package additional instructions for the delivery company on behalf of Amazon. The instructions stated to continue on the driveway past the first building and leave package at front door of house. The item was left at the hwy in the driveway. Approx 200 metres away from the delivery location.
I have seen a lot of complaints over the last month about the driver in the mini van, yet he is obviously still employed, even after entering people's houses and going through their packages. My stuff was just delivered. He knocked once on …
After calling 2 times to schedule pickup for 2 orders I have with them. I go to pick up the packages (50 minute drive there) to only be met with nobody working... That happened twice, even with the rescheduled dates. Just insane with how …
I have no doubt that the company, Dragonfly, is pretty good. I've had dealings with their head office and everything seems to get worked out. That said, this review is about THIS location in Sault Ste Marie. …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Turned up when they said2 · 17%
- Kept in touch1 · 8%
Counted across the 12 four and five star reviews we have read for Dragonfly. A review can mention more than one thing.
In their own words
Reliable service, delivered on time and I’ve never had a damaged parcel. Very happy with this delivery service.
Happy when the driver rings doorbell or knocks on door notifying you they were there,not all drivers do
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly driver78
- package condition55
- tracking40
- courteous staff17
- package handling9
- package placement7
- lost package4
What the company says about itself
Taken from Dragonfly’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“…locations, many of which are open 24/7. Trust in Canada’s second largest out-o”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- yellowpages.cadirectory
- facebook.comsocial