495 Movers Inc
Moving and storage service in Rockville, Maryland
Google rating
4.7
Ratings counted
926
Are 1 or 2 star
6.3%Above typical
The rating breakdown
58 of the 926 ratings in Google’s published star breakdown for 495 Movers Inc are one or two star.
Against other listings in Rockville
4.3 percentage points higher than the middle of the 20 listings in Rockville we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 821 | 88.7% | |
| 4 star | 43 | 4.6% | |
| 3 star | 4 | 0.4% | |
| 2 star | 12 | 1.3% | |
| 1 star | 46 | 5.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is 495 Movers Inc at 6.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for 495 Movers Inc, counted by matching the words they used.
- Damage to belongings15 · 34%
- Crew conduct9 · 20%
- Items missing or never delivered5 · 11%
- Stopped responding4 · 9%
- Late, delayed or a no-show2 · 5%
- Price rose after the quote1 · 2%
- Claim or refund went nowhere1 · 2%
- Booked by one company, moved by another1 · 2%
Counted across the 44 one and two star reviews we have read for 495 Movers Inc. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
After years of working with another moving company, I did some research and found 495 Movers. Their excellent reviews convinced me to give them a try, and I was impressed right from the start. Their attention to detail and care in protecting my belongings set them apart. Over time, I used them for at least five or six of my personal moves, and I was so satisfied that I even began coordinating professional moves with them. Unfortunately, my experience with them last year told a different story.
Hi Brandon, First and foremost, thank you for taking the time to share your feedback and for the trust you placed in 495 Movers over the years. We deeply value long-standing relationships with clients like you, and we’re sincerely grateful for the many moves you've entrusted to us—both personal and…
Preface: We have to move quite often due to the nature of our work. I worked with this company, specifically , Ron, for a few months. Everything was communicated in a clear and concise manner. Day of delivery-March 2026: they used a 3rd party moving (broker) company to deliver my furniture. I specifically asked multiple times if they would do this. Ron denied this. The company arrived with only ONE add'l person. They then had to call for "backup" They were dismissive, rude, and unprofessional.
We’re really sorry to read this. Especially after the level of communication you had leading up to your move. We can understand how frustrating it must have been for things to feel so different on delivery day. We do want to clarify one important point: we are not a broker.
The company’s administrative process is extremely poor. As a customer, I had to call multiple times and constantly follow up just to get basic responses. When an item was lost during a move (less than 5 miles away), the company denied my claim even after I provided proof, countless emails, and research. They simply gave me the runaround.
Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointment with our process and communication. At 495 Movers, we strive to make every part of the moving experience smooth and transparent, and it’s clear that in this case, we could have done better in…
I was completely disappointed with 495Movers. Let me start by saying the loading and unloading team was fantastic. The guys that packed and loaded the truck were hard workers, professional and did an outstanding job. My issue was the final bill which was $4,000 more than the estimate. The estimate was 2,000cf and it ended up being 3,000cf. They had to bring an additional truck which created all sorts of challenges.
While some may think that paying a little bit more will provide a better or more professional service, that absolutely does not hold true for 495 Movers. We experienced a multitude of issues throughout the entire process from in-home estimation all the way to delivery. - Our in-home estimation was provided by one of their "Vice Presidents” and ended up costing us 40% more than we expected on move-day.
First and foremost, we are a service oriented company. If the level of our provided service did not meet the customers expectations we apologize for it. As for the review itself, we will be the first to admit that this move did not meet our company’s standards.
THE MANAGER IS A USED CAR SALESMAN I had to deal with NON STOP LIES AND GOT RIPPED OFF!! I called 495 movers they wanted to do a VIDEO Call I SAID NO! I don't want any GAMES Justin came out looked at EVERYTHING AND SAID I WILL NEED 2 TRUCKS AND STILL HAVE PLENTY OF SPACE TO TAKE MORE STUFF, THEY GAVE ME A $22,000 QUOTE I had another Quote for $15,000 after all the fees and UP CHARGES, they settled at $18,000. FOR A BINDING QUOTE NOT TO EXCEED.
Hi Halima, We're sorry to hear that you left feeling this way. We know moving is stressful, especially when unexpected changes come up, and it's disappointing to hear that this was your experience. We do want to clarify a few details.
I had the misfortune of dealing with what can only be described as a woeful and unprofessional moving company. My encounter with their services was nothing short of a nightmare, and I strongly advise anyone considering their services to steer clear. Upon reaching out to inquire about a quote and specifying the date for our move, I spent an agonizing 15-20 minutes attempting to communicate with an agent who proved incredibly difficult to understand and utterly inept at comprehending the information provided.
We appreciate it when our customer’s leave honest feedback about their experiences, whether positive or negative. However, we would like to bring to light that in reviewing the call recording, we found that our Moving Consultant informed your partner very early in the call that we did not have…
495 Movers is the worst company I have ever worked with. The quote I received after they came to our house to see all the items was half of what I was ultimately charged for moving those same items. Priority items that were to be shipped directly weren’t deliver until 14 days later with no explanation. They damaged floors, wall and a countertop and are unwilling to repair them. Their customer service was utterly useless during the entire move. I would recommend anyone looking for movers to go elsewhere.
Thank you for submitting your concerns. Our records show that we made multiple documented attempts to contact you by phone and email, including scheduling calls to review the matter; however, we were unable to connect before communication ceased.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous275 · 54%
- Worked hard and fast230 · 45%
- Careful with belongings120 · 24%
- Turned up when they said105 · 21%
- Kept in touch84 · 16%
- Price matched the quote17 · 3%
Counted across the 510 four and five star reviews we have read for 495 Movers Inc. A review can mention more than one thing.
In their own words
I was impressed by 495 movers at every step of the move process. I had a simple move--From a one-bedroom apartment to a two-bedroom apartment only 150 feet away. My wife and I planned on moving most of our boxes ourselves, but could not manage some of the larger items. I wanted to hire two persons for two hours to move two tables, a queen size mattress, three dressers and several boxes of books. 495 movers understood our situation and arranged for every exactly as we planned at a reasonable price.
Hi Kevin! Thank you for your kind words. It means a lot that our team was able to take some of the extra stress and boxes off of your plate and make your move as easy for you as possible. It means a lot that you would recommend us to your family and friends. Thank you for choosing 495 Movers.
We recently completed our move process in July 2023 and felt it was very smooth and efficient, with the following positive feedback below. - Preliminary discussion w/ Dean, the moving consultant, and initial walkthrough estimate by VP, Joshua Johnson was very personable, and helped us understand the details of the process. The positive experience was a deciding factor to go w/ 495 Movers. - Moving quote (and actual) was a very reasonable rate.
Hi Omurhu. Thank you so much for your review. We really appreciate all the positive feedback from start to finish. It was a pleasure assisting with your move in MD. Thank you for choosing 495 Movers. We appreciate your business.
495 Movers just assisted me with a long-distance move from the D.C. area to Florida. I cannot express enough how incredible they were at every step of the way. If you are looking for a moving company, look no further than 495 Movers. Initially, I had someone conduct an in-person estimate. The gentleman was extremely professional and knowledgeable. They were very accommodating with scheduling the move and answering all of my questions beforehand. They supplied as many moving boxes and tape as I needed.
Hi Ceyla. We're very pleased to hear that we were able to make your moving experience easier. Your recommendation means a lot to us. Thank you for choosing 495 Movers. We appreciate your business.
These guys are awesome! We recently moved from Baltimore to Boston and used the flat rate service with packing and guaranteed delivery date included. In just ~5 hours, the team packed up and loaded our entire 1bd/1ba apartment - we didn't even lift a finger! We received our items just two days later, and the delivery team led by Mario was quick and efficient in bringing everything to its desired location and rebuilding disassembled furniture.
Hi Nicole. Thanks so much for sharing your experience with your move from MD to MA. We're so happy to hear that our team did an excellent job with your move and in communicating with you every step of the way. Your recommendation means a lot. Thank you for choosing 495 Movers.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- estimate76
- professional crew63
- professional movers58
- free packing materials35
- efficient movers26
- local move23
- long distance move19
- accurate estimate16
- free boxes9
- free moving supplies8
What the company says about itself
Taken from 495 Movers Inc’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States a founding yearsays on their website
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“…in choosing us. Learn more 16 Years Since 2009, we have specialized in residential and”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…informed and on the same page. Get a free estimate Free Packing & Supplies 495 Movers”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
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“…to providing you with services that are guaranteed to satisfy. Learn more Self-Storage Ser”Raw text captured from the page, including any surrounding navigation.
- Mentions the Better Business Bureausays on their website
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“…on first—that’s why we have long been a BBB-Accredited business with a ProMover status from th”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- bbb.orgreviews
- chamberofcommerce.comdirectory
- facebook.comsocial