5Star Pack And Move
Mover in Stonecrest, Georgia
Google rating
5.0
Ratings counted
107
Are 1 or 2 star
0.9%Unusually few
The rating breakdown
1 of the 107 ratings in Google’s published star breakdown for 5Star Pack And Move are one or two star.
Against other movers in Stonecrest
2.2 percentage points lower than the middle of the 12 movers in Stonecrest we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 106 | 99.1% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 1 | 0.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is 5Star Pack And Move at 0.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for 5Star Pack And Move, counted by matching the words they used.
- Late, delayed or a no-show1 · 100%
Counted across the 1 one and two star review we have read for 5Star Pack And Move. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
By far the worse moving experience I ever had. Showed up 4 hours later than the original time we scheduled because someone called off. I was scheduled to have 3 movers, I had actually got 2 movers and the third was the dispatcher( still charge me for 3). She was taking calls during my move. All around terrible communication. Showed up with a a truck too little, we had to do two trips. (The truck being too small was both of our faults, poor communication and listening).
We regret this dispute. We arrived 3 minutes before the time agreed. We use contracts, emails, text and phone calls to prevent misunderstandings or confusion. from what you reported it was supposed to be a short, simple move. ...It ended up being 3rd fl to 3 floors, which changed the outcome.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast9 · 43%
- Professional and courteous9 · 43%
- Turned up when they said6 · 29%
- Careful with belongings3 · 14%
- Kept in touch2 · 10%
Counted across the 21 four and five star reviews we have read for 5Star Pack And Move. A review can mention more than one thing.
In their own words
⭐⭐⭐⭐⭐ 5 Stars! Highly Recommend! We had an excellent experience with this moving company from start to finish. The team was professional, punctual, and incredibly efficient. They handled all of our furniture and belongings with great care, and everything arrived safely without any damage. A huge thank you to Al, Gabrielle, and Kevin — they were friendly, respectful, and worked nonstop the entire time. Moving can be stressful, but they made the process smooth, organized, and worry-free.
My second time using this company, and would use them agin ! Great job always handle my stuff with care , very professional , no hidden fees, great with communication. I had white and cream furniture moved today . Not one stain from it being moved to my new place . I love how the wrap everything up , pack and unpack. They make it easy for me I can relax and not have to look over my things I can have a peace of mind knowing my things are in good hands. Thank you to NITA and her STAFF
Thank you so much! Greatly appreciated!
The moving process with 5 star was thoroughly done in a timely manner. Everything was carefully wrapped and packaged and labeled. N the unloading process was the same. I’m definitely using them if I ever have to move again. They were all so polite n nice.
Thank You Again For Choosing 5star Pack And Move!
Reasons, I highly recommend 5Star Pack and Move. Several years ago we were faced with an emergency move situation that involved police and the requirement for a very strategic and quick move of an entire apartment. 5Star Pack and Move was on site as planned and was ready to move the moment we needed to get into the apartment. This involved a complete move-out with in a short window of time. Everything was quick, efficient, and done with a high-level of quality in spite of the circumstances.
Thank you again for choosing 5star Pack And Move! Always a pleasure working with you all!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- courteous staff10
- punctual crew4
- smooth moving process4
- quick move3
- no broken items3
- quality movers3
- professional movers3
- neat packing2
- respectful team2
- furniture moving2
What the company says about itself
Taken from 5Star Pack And Move’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is licensedsays on their website
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“#1 Mover in Stonecrest GA We're licensed and insured, and you can rest assured t”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“Stonecrest GA We're licensed and insured, and you can rest assured that we'”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“…for your belongings and furniture. Since 2001, we've offered our customers in Li”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- instagram.comsocial
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