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Star Moving Services

Moving and storage service in Stonecrest, Georgia

Google rating

4.8

Ratings counted

339

Are 1 or 2 star

4.4%Around typical

The rating breakdown

15 of the 339 ratings in Google’s published star breakdown for Star Moving Services are one or two star.

Against other movers in Stonecrest

This company4.4%
Typical mover in Stonecrest3.1%

1.3 percentage points higher than the middle of the 12 movers in Stonecrest we can publish a rate for.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
32295.0%
4 star
20.6%
3 star
00%
2 star
10.3%
1 star
144.1%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,048
5–10%
1,993
10–20%
1,265
20%+
454

The marker is Star Moving Services at 4.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Star Moving Services, counted by matching the words they used.

  • Price rose after the quote3 · 27%
  • Items missing or never delivered3 · 27%
  • Crew conduct3 · 27%
  • Damage to belongings2 · 18%
  • Late, delayed or a no-show2 · 18%

Counted across the 11 one and two star reviews we have read for Star Moving Services. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

1-star Google reviewShaRhonda G.3 years ago
I have used this company 3 times trying to support a black business and every time there has been an issue. This time they were 2 hours late, last time they were about 5 hours late. I kept asking and didn't receive an ETA, so I could extend my truck rental which was more money. when they arrived, instead of using equipment, they decided to carry everything which made the process longer.
Reply from the business

We apologize for your recent experience. Star Moving Services & our pros are committed to resolving your issue immediately. Please contact our customer service line at ([phone removed]. … More

1-star Google reviewDenny B.2 years ago
Complete Scammers. Avoid this company. They disappeared for 3 hours with my property while still on the clock and demanded Cash during the move 6 different times. Threatened to leave with my property if I didn’t pay. Completely over charged me 1000 dollars. Avoid Avoid Avoid these scammers and thieves.
Reply from the business

We apologize for your experience. We have investigated this matter with our partners. This matter has been resolved. Client was refunded in full. We apologize again for your experience. Star moving services and our partners ensures our clients have the best service and experience possible.

1-star Google reviewAnonymousa month ago
I had a very disappointing experience with Star Moving Services. First, the movers arrived 5 hours late, which significantly disrupted my schedule. Second, the final amount I was charged was much higher than the price I was initially quoted. I was told the move would be billed hourly, but just before unloading the truck, Milton began demanding payment and added several unexpected charges, including additional time charges and a service fee that had never been clearly disclosed.
Reply from the business

Mr. Nilesh you didn’t even pay the full bill & we still worked with you. Then you tipped our team. This is certainly a complete shock after you expressed how pleased you were. Then to change your profile name to anonymous is even more … More

1-star Google reviewBenjamin M.3 days ago
Scam or very shady business ( Believe the Yelp reviews ) I get a call because I was looking for movers. And I am quoted 85/ hr. I let it be known that I have 1 Bedroom in storage and a dining room table that I need moved. The owner says that it would be an easy move, and I may not need the whole 3 hours if it's really only 1 bedroom ( keep this detail in mind). Before scheduling I asked why his Yelp reviews were so low he said "Unreasonable customers." We scheduled a time of 10:30 am.
Reply from the business

For clarification, the customer chose to cancel the move because he had an interview to attend. We’re unsure why a move was scheduled on the same day as a time-sensitive interview, especially when moving and Atlanta traffic can be … More

1-star Google reviewAsia W.2 weeks ago
Was quoted a price of 2 men @ $85 an hour. They send an additional man so rate changed to $120 an hour with no prior consent from me nor approval for additional help. Work still took 6-7 hours with 3 men for an 2 bed 2 bath NO major appliances to move, and 95 % of things to be taken were already packed. I had to pay an outlandish price of $940 total because they are inefficient. Then whoever Milton is was extremely rude and unprofessional.
Reply from the business

Hi Asia, we’re sorry you feel this way. Based on the size of your move, it required 3 movers to complete safely and efficiently. The additional crew actually allowed your move to be completed much faster than it would have with only two … More

1-star Google reviewCrystal E.2 months ago
Run from this moving company it’s a SCAM The owner Milton Blakey will quote you one price for a move, get your furniture loaded on the truck the crew will disappear for hours with your belongings while the owner demands more money for delivery. I had to pay an additional $1000 for my items to be delivered and was told this 15 min before my furniture was expected at my new address.
Reply from the business

We are sorry to hear that you were dissatisfied with your moving experience. We take customer concerns seriously and have conducted a review of the services provided. … More

1-star Google reviewTemp S.5 months ago
I had an absolutely terrible experience with Star Moving Services. The price I was quoted and the final amount I was charged were nowhere close. I was told they charge by the hour, but after the move was finished, they added several unexpected fees — including a high-rise charge, extra time, and a service fee that was never clearly explained. In the end, my total was nearly $400 more than what I was originally expecting. It honestly felt like a bait-and-switch.
1-star Google reviewDebra M.9 months ago
I do not recommend this company. I had a 2-bedroom apartment that took the whole day to move. To see someone sitting down on their phone and I'm paying for their time was totally unacceptable. I've never had broken items in a move before. I was very disappointed with this company.
Reply from the business

We apologize for the experience you had during your move. It is unacceptable for our team to not fully engage and to mishandle your belongings. Your feedback is critical, and we will address these issues with our staff to ensure better service in the future.

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Worked hard and fast1 · 14%
  • Professional and courteous1 · 14%

Counted across the 7 four and five star reviews we have read for Star Moving Services. A review can mention more than one thing.

In their own words

5-star Google reviewJanille W.a month ago
Milton, Christopher and Sam provided excellent service! The team was professional and handled my belongings with great care. They made my move quick, easy, and stress-free. I highly recommend Star moving services to anyone looking for a reliable moving company!
Reply from the business

Thank you so much for the wonderful review, Janille. We're thrilled Milton, Christopher, and Sam provided professional, careful, and stress-free service during your move. We appreciate your recommendation and will share your kind words with the team.

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • pricing30
  • careful handling28
  • respectful staff17
  • affordability11
  • easy process7
  • reliable movers5
  • friendly movers5
  • furniture moving5
  • last minute job4
  • owner milton2

What the company says about itself

Taken from Star Moving Services’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.

  • Advertises free estimatessays on their website
    Show the text this came from

    “Cookie Policy Contact us now to get a free estimate Enter your full name: Enter your phone”Raw text captured from the page, including any surrounding navigation.

Where else this company appears

Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.

  • yelp.comreviews
  • bbb.orgreviews
  • superpages.comdirectory
  • mapquest.comdirectory

Before you hire Star Moving Services

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

Other movers in Stonecrest

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Pack It Up Moving & StorageMoving and storage service · Stonecrest, Georgia · based in Stone Mountain4.7618
Budget Movers of Atlanta, LLCMoving and storage service · Stonecrest, Georgia4.9312
The Awesome MoversMover · Stonecrest, Georgia4.9247
The Right Movers & TeamMover · Stonecrest, Georgia · based in Stone Mountain4.7240
Browns Pro MoversMover · Stonecrest, Georgia4.9234

See all 12 movers in Stonecrest →