A-1 Freeman Moving Group
Mover in Broken Arrow, Oklahoma
Google rating
4.3
Ratings counted
27
Are 1 or 2 star
11.1%Above typical
The rating breakdown
3 of the 27 ratings in Google’s published star breakdown for A-1 Freeman Moving Group are one or two star.
Worked out from 27 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Broken Arrow
8.9 percentage points higher than the middle of the 5 listings in Broken Arrow we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 19 | 70.4% | |
| 4 star | 2 | 7.4% | |
| 3 star | 3 | 11.1% | |
| 2 star | 0 | 0% | |
| 1 star | 3 | 11.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is A-1 Freeman Moving Group at 11.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for A-1 Freeman Moving Group, counted by matching the words they used.
- Damage to belongings1 · 33%
- Items missing or never delivered1 · 33%
Counted across the 3 one and two star reviews we have read for A-1 Freeman Moving Group. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Everything was smooth with setting up dates and all of the logistics. The 1 star review comes from two things. First, communication with boxing day was poor. They messed up the day and time, and was frustrated with us for not being there when they arrived… a day early. Secondly, and the main reason, one of their packers stole all the cash from my child’s piggy bank (it was a fairly good sum).
Hi Caleb....We are very sorry that you experienced some issues with your recent move. Please know that we do take accusations of stealing very seriously and have escalated your message for further investigation and corrective action. We wish you the best in your new location.
We have moved 18 times, three times with North American (NAVL)—and have never filed a claim for moving damages—but it is now 12 months since we filed a claim with NAVL and we have not yet settled our claim. Why? Because the adjuster mailed a check for 1/2 our claim (without explanation) six months ago and now ignores every email and voice message requesting the full replacement value of our destroyed property.
Thank you for taking the time to share your feedback. We sincerely regret the frustration and disappointment you’ve experienced throughout the claims process. We understand how upsetting it can be when damages occur and communication … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 30%
- Turned up when they said1 · 10%
- Price matched the quote1 · 10%
- Kept in touch1 · 10%
Counted across the 10 four and five star reviews we have read for A-1 Freeman Moving Group. A review can mention more than one thing.
In their own words
We have used A-1 Freeman for two commercial moves and once to move our home furnishings. First class in all aspects. Fair pricing and great crews. Highly recommend.
Hi Rob....Thank you so much for the review! We are glad that we could assist with your moves.
Absolutely recommend! From Robert McDow who did the estimate, to John Plonczynski who did the scheduling/coordination, to Dean Whitely the driver, and ALL of the movers at origin and destination, everyone was fantastic! Everything was well …
Hi Jennifer....Thank you so much for taking the time to let us know how everything went. We are honored that we could help with your move and wish you the best in your new location!
The crew, the driver from everyone on the phone to the gentleman who came out, gave me a quote, have been absolutely top, notch worth every penny.And they were the cheapest. They were absolutely amazing
Thank you so much for the wonderful 5-star review! We’re honored by your kind words and thrilled to hear that every member of our team—from your estimator to our office staff, driver, and moving crew—provided a top-notch experience. Knowing … More
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- driver2
- crew2
- nice people2
- communication2
What the company says about itself
Taken from A-1 Freeman Moving Group’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States a founding yearsays on their website
Show the text this came from
“…or Your Move Read More See All Articles Since 1974, A-1 Freeman Moving Group has become a”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
Show the text this came from
“Moving Local Moving What to Expect Free Quote Local Moving Resources Long Distance Mo”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- yelp.comreviews