A-American Self Storage
Self-storage facility in Reno, Nevada
Google rating
4.4
Ratings counted
346
Are 1 or 2 star
10.4%Above typical
The rating breakdown
36 of the 346 ratings in Google’s published star breakdown for A-American Self Storage are one or two star.
Against other listings in Reno
5.4 percentage points higher than the middle of the 17 listings in Reno we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 250 | 72.3% | |
| 4 star | 45 | 13.0% | |
| 3 star | 15 | 4.3% | |
| 2 star | 10 | 2.9% | |
| 1 star | 26 | 7.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is A-American Self Storage at 10.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for A-American Self Storage, counted by matching the words they used.
- Items missing or never delivered5 · 20%
- Crew conduct4 · 16%
- Damage to belongings2 · 8%
- Late, delayed or a no-show1 · 4%
Counted across the 25 one and two star reviews we have read for A-American Self Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
It started out as a great experience with the $20 first month move in rate & a nice gentleman named Levi whom I was fortunate enough to get on the phone any time that I called, but quickly turned into a complete nightmare! A whole load of my life's belongings were stolen from the bay (including 10 canvas &/or framed art pieces, over 50 pairs of shoes, 2 huge totes of clothes, my personal filing box of very important documents, a few small furniture pieces & some irreplaceable memorabilia from a friend that had…
We are sorry you had a negative experience at our business. We take customer service very seriously, please contact us at the corporate office so we can get you in touch with a supervisor. This way we can address any issues or problems you may have had at our business.
Stay very far away. This place is a joke this place is not secure my unit was broken into and several thousands of dollars of tools we're taking and they didn't see anybody on camera my wife's jewelry box was taken with my grandmother's jewelry in it they claim to have security and they claim to have cameras but they don't see anything someone walked up to my unit and cut my lock off they claim to walk the units everyday and check to see if everything is in order but if your locks cut they're not going to inform…
Kevin, I am sorry you had a negative experience at our business. Security is very important to us here at A-American. We would like the opportunity to address the issues and concerns you mentioned above. Please contact the corporate office to speak with a supervisor.
Good luck getting a hold of the corporate number you gave me. The phone hangs up when asked to leave a message, and "Josh" is only in on Mondays. You would think that after being robbed many times, that cameras would be installed. Nope. More people are being set up to get robbed.And no one does anything about it. We continue to get lien fees and late charges on what garbage we have left.
Kristin, We take negative reviews seriously. We attempted to find your account in our system and don't show you listed anywhere as a tenant of record or past tenant. We want to address the situation you mentioned but do not have any information on your account.
If I could give less than 1 star I would but it makes me leave at least one star. I called today to pay my past due fees that I owed. Get them paid and asked to make sure the overlock was off and that I'd be able to gain access to my unit because their were things I needed to get out. Was assured that the locks would be off and that I'd be able to get access, get to the facility after the office closed and punch in my access code and am denied entry, says to "Call Management".
Mark, We are very sorry you had this issue at our business. The supervisor has been trying to get in touch with you to discuss the matter further. In the meantime we have credited your account for a month's rent and waived fees. Again, we apologize for the inconvenience.
This place is horrible! Office doesn't pick up their phone or return voicemail. I missed a payment and have been trying ro resolved the issue for over a week now. I have spoken to two different female employees both telling me they would speak with their manager and gwt back to me. Its been 4 days since i cpuld reach anyone at thier office. I have left voicemails each day for the past 4 days without any answer or call back.
Hi Mika, I understand you have spoken with the supervisor and have worked this out. We are sorry for any problems you have had at our business and are here to help. Thank you.
Horrible horrible customer service and location. I couldn’t access my unit for 2 weeks because they had a padlock that apparently no one in the call center could get ahold of anyone in the office to remove. Secondly the location is old and mouse traps everywhere, the locks are rusted and super hard to open, when I called the location in regards to not being able to access my unit they were no help rude and hung up on me.
Hi Syd, we are sorry you had a negative experience at our business. We would like the opportunity to assist you with your concerns. Please contact the Corporate office so a supervisor can assist you. [phone removed]. Thank you -- Mgmt
My things were ransacked and stolen while stored here, and I'm pretty positive it was an inside job. Full size dressers were stolen from my unit, I'm not sure how someone would've got those over a fullsize barbed wire topped fence. Over 3k of things were stolen, and the insurance policy covered about 2k. My college degrees, text books, dressers, etc were all stolen, as well as art my deceased mother bought for my home. DO NOT STORE YOUR THINGS HERE.
We are sorry you had a negative experience at the facility. Unfortunately it is difficult to investigate the incident if it happened 3 years ago. If you would like to discuss this further with a supervisor, please call the corporate office at [phone removed] so we can address the issue.
Had this storage for 17 yrs due to a minor incidentwith a child they told me to vacate in 7 days .yhey could not provide me with copy of lease or was the paperwork signed by anyone. Spoke with District manager told me it could of been handled better that I could keep the unit but I would be the only one to go in the storage told him a little to late when storage was almost emptied. So it dosent matter of you are a good standing customer they do what they want I would not reccommend them like I hate in the past
We are very sorry you had a negative experience - please reach out to a supervisor at the corporate office to address your concern, thank you. [email removed] or [phone removed]
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous75 · 34%
- Worked hard and fast17 · 8%
- Price matched the quote4 · 2%
- Kept in touch2 · <1%
Counted across the 220 four and five star reviews we have read for A-American Self Storage. A review can mention more than one thing.
In their own words
As a long time customer I have always had a very positive experience with A-American Self Storage, the units and property are always well maintained and any issues have always been addressed quickly. I also am very impressed with the professionalism and courtesy of the staff, Will has always been my go to guy and he has never failed to go out of his way to ensure that everything goes as smooth as possible, all the other staff have also always been very helpful, I would always recommend this facility to anyone who…
Thank you for being a loyal customer!
I've rented with them twice now, they have extremely helpful staff members along with beyond reasonable pricing. I cannot express how friendly and accommodating the staff members are(both over the phone and in person). Would give 6 stars if I could!!!
Thank you for the nice review Molly!
A-American self storage at Valley Rd has been great to work with and has made my move to Reno very smooth. Excellent communication and very accommodating. I would use this location in the future when I need to rent another storage unit.
Thank you for the nice review Alex!
The move in price is well worth all the various bad things about this place...it's $20 bucks to move in and you get to use the truck for free...but they drive the truck.. which I don't like but it's free. also one of the worst things is they close at 6 p.m. and you can't access your storage unit. If you get a unit on the second level it's a hassle from hell.... u have to go to the office and they have to bring a crate via forklift...then they wait for you to load it and then forklift it up to second level..
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- kind staff24
- forklift8
- clean environment6
- clean units6
- free moving truck4
- easy rental process3
- locked in3
- unit sizes3
- sweet staff3
- clear explanations3
- reliable storage2