A+ Storage

My one-star review is specifically regarding the manager, Emilio. It is evident that he needs proper training in customer service. During the initial months of renting, he is polite and helpful, but after a while, his attitude changes completely. I am not sure why, but his approach to customers is unacceptable. In my experience, he is rude and unprofessional, which was a key reason we decided to move to another storage facility.

Horrible customer service! We arrived at 5:15 pm, and the woman who was there on October 17th at 5:15 pm first told my husband and me that we couldn't enter because only one person was allowed in at a time (totally illogical since we live together). Then she said we couldn't sign a contract because it was already 5:15 pm and they only accepted customers until 5 pm, even though the posted closing time is 6 pm. Clearly, she didn't want to work.

To the manger: if you're reading this, I hope you'll take this feedback into account and focus on retaining customers through a more understanding approach, rather than simply citing Florida law as a justification. After 31 days despite offering to make a 50% total payment and settle the rest in 48hrs, there was no flexibility shown. It would be beneficial if you had worked more cooperatively with me over the phone.

My husband and I rented a space here, but I was disappointed with what happened. There's no security for our belongings. Yesterday, April 12, 2022, we were moving from the storage unit because, besides being so expensive, they have no security. Yesterday, we left a table outside the elevators, and when we returned, it was gone. My husband called, and they told him they aren't responsible for forgotten items, even though there are cameras and a coded door that know who comes and goes.

Every time that I have called this facility for the past couple of years, I’ve always had an issue with the manager Emilio. He is so rude, arrogant, argumentative, dismissive and lies a lot. Now when I call the facility and I hear that it’s him on the phone I immediately hang up just so an argument doesn’t start. I honestly don’t know why or understand why he became manager. He is definitely not a peoples person or acts like a manager.

the lady who works behind the counter has no vocation, to serve the client ... I went with a reservation of uhaul to find the truck on two occasions and she put a thousand reasons not to give me the truck .... I have rented trucks of uhaul on many occasions in different places and this is the only place where I have had problems !!! starting with the bad form and the anger that she has with life! I can feel it ! never a good deal nor a smile! always face dictator! I do not recommend the place for anything!

It had been a long time since I'd received such bad treatment from the young man working there. I was shopping, and when it got to be 6 pm, he practically kicked me out of the store because he had to leave and needed to buy other things, which I couldn't do. I hope you look into this matter.

I don't recommended this place. I've been a customer for years buying packing supplies. During my last visit, I was very surprised by the way I was treated. The woman behind the counter was very unfriendly and rude to me, like if I was bothering her. I am not coming back for sure.