AAction Movers
Mover in Rapid City, South Dakota
Google rating
4.8
Ratings counted
396
Are 1 or 2 star
2.8%Around typical
The rating breakdown
11 of the 396 ratings in Google’s published star breakdown for AAction Movers are one or two star.
Against other listings in Rapid City
4.4 percentage points lower than the middle of the 11 listings in Rapid City we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 369 | 93.2% | |
| 4 star | 14 | 3.5% | |
| 3 star | 2 | 0.5% | |
| 2 star | 2 | 0.5% | |
| 1 star | 9 | 2.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is AAction Movers at 2.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for AAction Movers, counted by matching the words they used.
- Damage to belongings1 · 13%
- Belongings withheld over payment1 · 13%
- Crew conduct1 · 13%
Counted across the 8 one and two star reviews we have read for AAction Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
My Military family had a really disappointing experience with this moving company and feel people should be aware before booking. During the move, I overheard one of the employees on her phone telling someone that my home was “dirty” and “filthy.” Aside from being untrue, it was incredibly unprofessional and disrespectful—especially while still on the job, in my home. I contacted management to address it, expecting accountability or at least an apology.
Thank you for sharing your experience. We sincerely apologize for the unprofessional behavior you encountered and the way your concern was handled. As America’s #1 Mover®, we strive to maintain the highest standards of respect and … More
Use ANY OTHER moving company to move anything you own, yet alone value. This company sent packers and loaders who damaged our furniture beyond use, sawed out the back side of our tv stand to remove our surround sound (photo attached), damaged nice kitchen items and collectibles, and had no respect in the way they packed and moved our items. TVs were packed in boxes not approved for TVs, and arrived damaged. Our mirrors arrived completely shattered. Numerous items were left at our home unpacked.
Rachel, we're sorry to hear you were dissatisfied with our services. Quality customer service and doing business with honesty and integrity are extremely important to us.
Ignore the reviews that employees encourage people to leave so they can get a bonus for having their name mentioned. This "moving" company is not worth their salt. I ordered a bedset online and they were hired through the site to deliver the furniture. On the day they were supposed to deliver they claimed my road was too narrow to fit a 24 foot long box truck. That is a duh sort of thing for the lead deadwood area. This company apparently only has this one truck to deliver stuff with.
We value your insights and appreciate your feedback. We want every customer to have a positive experience and our team is reviewing your concerns to make necessary changes moving forward.
I have moved many times and I have never experienced such a complete lack of care or professionalism from a moving company. Two movers were sent to pack our home. One of them, Autumn, was excellent. She was careful, kind, and efficient. …
We're truly sorry to hear about your recent moving experience. It's our aim to provide a seamless and respectful service, and it's clear we fell short in this instance. We appreciate your feedback and would like to address your concerns directly.
I expected they would bring my Wayfair delivery to my door as marked on the website but they left my couch in the middle of my apartment parking lot. I did not receive a phone call that they were here nor did anyone come to my door.
Our goal is to provide an excellent experience for all our customers. We're very disappointed and we apologize for the inconvenience. We'll be reviewing your feedback with all parties involved to demonstrate what we could've done better.
Called to get a quote, was told I would get a call back to make an appointment for an in-home assessment, never received a call back.
We apologize that you have not received a call back. Unfortunately, we have no records of a conversation with you. We’d be happy to help. At your convenience, please call ([phone removed].
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous7 · 37%
- Worked hard and fast5 · 26%
- Careful with belongings3 · 16%
- Turned up when they said2 · 11%
- Kept in touch2 · 11%
Counted across the 19 four and five star reviews we have read for AAction Movers. A review can mention more than one thing.
In their own words
AAction Movers was the local affiliate of United Van Lines when we moved across the country. They were efficient, careful, and professional but fun - I plan to contact them the next time we need to move.
Thank you for sharing your positive experience with AAction Movers and United Van Lines. We're pleased to hear that their efficiency and professionalism made your cross-country move enjoyable.
We had a positive experience with AAction delivery. The delivery was prompt. Taylor and Victor were friendly and did a great job setting up our furniture piece. They cleaned up and took away all packaging. Wonderful service and would use again.
Thank you for sharing your positive experience! We're pleased to hear that Taylor and Victor provided excellent service and ensured a smooth delivery. We’ll be sure to share your kind words with them and the team.
Lawrence and his team, Jerren, Luke, Taylor and Victor were absolute professionals. They took care of all of our belongings and communicated very well. They were extremely efficient as well! Great group of guys!
Thank you for sharing your positive experience with us! We're glad to hear that Lawrence, Jerren, Luke, Taylor, and Victor provided professional and efficient service. We’ll be sure to share your kind words with them and the team. As America’s #1 Mover®, we’re proud to be your moving partner.
We had a very positive move. Patti was so helpful and answered our many questions. She was such a calming effect and assured us during our stressful time. Barb was also extremely helpful and worked with us on move as our stuff had been in storage for four years. Daniel our driver was efficient and his crew in Rapid City, SD and the crew in Lexington, SC were accommodating and very efficient. We would recommend Daniel and AAction Movers for any move.
Thank you for sharing your positive experience with us. We're glad to hear that Patti, Barb, and Daniel, along with their teams, provided such excellent support during your move. As America’s #1 Mover®, we’re proud to be your moving partner … More
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly staff119
- courteous staff38
- household goods moving12
- efficient staff8
- careful movers7
- packing material removal3
- military move2
- quick setup2
- flexible scheduling2
- steep driveway2
What the company says about itself
Taken from AAction Movers’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
Show the text this came from
“Moving Employee Relocation Storage Free Quote About Us Arizona Colorado Nevada North”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
Show the text this came from
“7-5535 Professional - secure - moving - Since 1932 home Residential Corporate Office Movin”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- yelp.comreviews
- superpages.comdirectory
- mapquest.comdirectory
- chamberofcommerce.comdirectory