Acadiana Movers

Don't even consider this company. I was assured White glove service of my possessions. Nothing could be farther from the truth. First day Packers damaged top of custom buffet and dining room table. Owner came out videoed and took pictures and had his assistant do the same. Day of delivery movers destroyed the nightstand and damaged many items that they unwrapped before they even got off the truck. Further damage incurred to dining room furniture. Filed claim w United Van Lines.

I called Acadiana Movers and was quoted a certain price to move my brother from one city to another city in Louisiana. I received a quote and when we call back to confirm the quote and make arrangements; we were informed that they gave us the wrong quote and added $400 more to the original quote. Also, the new owner of this place told my brother that he could get a cheaper price if he took another move with his to the city that he is moving too. He said he would call us back and he never did.

Not worth a single star. Promised to have a quote to us the afternoon after they came out, but didn't deliver. Offered excuses a week after promising the quote and were rude on the phone. We wouldn't recommend their service at all.

***WARNING*** THIS IS NOT A PROFESSIONAL MOVING COMPANY! STAY AWAY!!! The process started out “ok” Amanda in customer service was so friendly I immediately booked with them. When the movers arrived they did not give the courtesy “on the way call” as explained. They sent a man in his late 60’s/70’s he passed out and took a nap on my floor. After 4 hours of loading what should have taken 1 hour the moving truck does not start! Ok another 2-3 hours of fixing the truck.

They showed up the morning of my move and told me that I didn’t pack correctly and that they couldn’t move 75% of my stuff. They failed to communicate their packing requirements ahead of time with me. They literally told me their packing requirements when they showed up to move me. If they needed things to be a specific way, then I should have received an email or phone call with their packing requirements / day of checklist.

DO NOT HIRE THIS COMPANY!!! I Hired them to move me yesterday 6/26/23 and it rained and they still charged me for the time they didn’t move my property. I called and Heather informed me that they still charge customers because they’re men are still on site whether they are working or not, which this is not disclosed prior to the move.

TERRIBLE. Call 2 Men and a Truck. On top of changing our scheduled appointment from 12:30 to 2. they were still over an hour late and showed up at 3:15. They scratched multiple pieces of furniture, dented our fridge, tore our king bed box springs and they're all black and dirty now. They forgot my 3 year old daughters bed rails in the truck so naturally we couldn't set up her room until they came back the next day to drop them off. On the phone they told us 2-3 hours to move what we had, it took 4 and a half.

I chose this company based off of the stellar reviews I read. Unfortunately, my experience was NOTHING like the reviews I read. Several items damaged. Movers took a 30 minute break during transit to "get some snacks." Thankfully, I timed them because they tried to charge me for it. Customer service took a turn for the worst when I filed a claim. Employee was extremely rude, communication was passive aggressive, and became a he said she said battle.