Access Gentle Moving
Moving and storage service in Bellevue, Washington
Google rating
4.8
Ratings counted
209
Are 1 or 2 star
3.8%Around typical
The rating breakdown
8 of the 209 ratings in Google’s published star breakdown for Access Gentle Moving are one or two star.
Against other listings in Bellevue
1.3 percentage points higher than the middle of the 15 listings in Bellevue we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 193 | 92.3% | |
| 4 star | 6 | 2.9% | |
| 3 star | 2 | 1.0% | |
| 2 star | 0 | 0% | |
| 1 star | 8 | 3.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Access Gentle Moving at 3.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Access Gentle Moving, counted by matching the words they used.
- Damage to belongings1 · 13%
- Items missing or never delivered1 · 13%
- Late, delayed or a no-show1 · 13%
- Belongings withheld over payment1 · 13%
- Crew conduct1 · 13%
Counted across the 8 one and two star reviews we have read for Access Gentle Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I called Access Gentle Moving to move my 10x30 storage locker containing my old house in a different state to my new house in Seattle. The owner of the company, Todd, was initially very professional and knew the moving date was TBD based on the closing of the house. Once the purchase was final, we solidified a moving date of Sunday, Jan 7th, 2018 at 10 am where he would be three men at 10 am and one additional at 11 am with full moving supplies, floor protection, etc.
Be careful for your safety as Todd, the owner, will literally hold you hostage if something goes wrong. As noted in other reviews where issues arose, I could literally feel when he switched from being a nice salesperson to becoming physically aggressive. You can confirm with other critical reviews that this seems to be a pattern for moves that don't happen to go smoothly (things happen right...). Also double check your billing as Todd tried to hide things in my billing like extra hours for travel.
Dear Calvin, Please accept my humble apologies for not meeting your expectations. What can we do to improve? What will it take to make this right? We honor our commitment to your satisfaction. I’d love to hear directly from you to resolve any concerns. I’m here to answer your call.
Well, how much time do you have to read about my experience with this company? I found them through Google Maps and saw their glowing reviews. I didn't even bother to read the negative reviews they had. I was so hoping they were going to be good: after all, they have 126 reviews and a 4.9 rating. Boy was I wrong!
Hello, Rahel. My name is Todd, the owner of AGM. I am proud that our business is run with care and efficiency. Our business is known for providing a high-quality service to people of all nationalities, genders, and ages.
Initial quote was $189/hr for two movers. While waiting for them to show up Todd changed it to $209/hr for three movers but I had already paid a deposit so didn’t want to lose that money. After the move I realized I was missing a box of sentimental items and when I asked Todd he said him and his crew didn’t have it. I had 39 items to move so not a lot of stuff but regret not double checking before they left. There’s a lot of moving companies that are better such as Joy Moving and I will be using them in the future!
Hi Wendy: You are a great client! We are very sorry you are experiencing such difficulties with our service. As you may be aware we have been trying without success to connect with you to remediate your claim(s) . Every one in our view deserves exemplary service.
I am extremely disappointed with my most recent move with Access Gentle Moving. I have been a loyal customer since 2020 and have used this company multiple times over the years. Unfortunately, this latest experience convinced me that this will be my last move with them. I was originally quoted $229 for a three-person crew. On the day of the move, a fourth crew member was added and the quote increased to $249 per hour.
Dear Bhupesh: Because of you we love our business! Thank You for your spectacular patronage!
These guys were excellent until I realized some of my belongings never made it to my new place, which included original artwork, when I tried to resolve this with Todd, he never responded after making multiple attempts to reach him
Hello, Lesley! Can you please email [email removed] with your phone number and date of move? Our owner, Todd, would like to talk with you about this more. We have no record of a call or email about this issue, but we can assure you we would have taken steps to fix this if we had known sooner.
Todd is non responsive after a few emails. Disappointed considering the glowing reviews here. Guess they are probably fake.
Hello, John, Your interest in our moving company is appreciated. Customer service is our highest priority. Even though we’ve never moved you or interacted with you in any way, the reality is you’re very real to us. You're welcome to email again or you can always call or text for assistance.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous102 · 53%
- Worked hard and fast87 · 45%
- Careful with belongings52 · 27%
- Kept in touch27 · 14%
- Turned up when they said25 · 13%
- Price matched the quote6 · 3%
Counted across the 193 four and five star reviews we have read for Access Gentle Moving. A review can mention more than one thing.
In their own words
I had a great experience with Access Gentle Moving. They facilitated a 10+ hour move for me, handling everything from start to finish with the utmost professionalism. The movers arrived on time and maintained a high level of attentiveness and care throughout the entire process. I was especially impressed by how they managed my belongings, including several heavy furniture items. They took great care to ensure everything was handled safely, and their attention to detail was evident.
Dear Natasha: Thank You for the tremendous support. Big congrats on your exquisite new abode! In a word: WOW! From our perspective, your transitional planning and orchestration was on point and a benchmark for any move. Your commitment to excellence in general shows .
Todd and Sebastien were an excellent team to work with. They do what they say and are very friendly in the process. We recently used their service for an out of state move. Their offer was a great value compared to the bloat in the moving industry. They wrapped all our furniture multiple times for padding and water protection. I saw them both load and unload all of our furniture and I did not see them use anything but the lightest touch.
Had a wonderful experience with Access Gentle Moving today. They were so fast and efficient. They moved everything out of our house in 2 hours and drove over an hour to get to us. Thank you so much for your hard work and for making moving out a breeze! I'm looking forward to using them for when we move in to our new place in a few days. Update 4/5/26: (I would give them 6 out of 5 ⊹ ࣪ ˖ if I could!) Todd and his crew of 3 were so incredibly helpful and flexible for my move-in day.
Dear Tamar, We are very grateful for your support. It’s been a great privilege working for you and yours Can’t thank you enough for the opportunity !
I was referred to Access Gentle Moving through a friend who had a great experience with them moving her piano, so I reached out to Todd when we needed to move our piano. Not only did they do an excellent job moving our piano without leaving a mark on our new wood floors, but they treated my furniture and floors as their own. What do I mean by that?
Our gratitude and appreciation goes out to you . Thank you Daphna!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- professional crew33
- piano moving10
- quick move7
- safe moving6
- estimate information6
- efficient move5
- heavy furniture moving4
- last minute move4
- doorway coverings3
- painless move2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- superpages.comdirectory
- yelp.comreviews
- chamberofcommerce.comdirectory
- yellowpages.comdirectory