Eco Movers Moving & Storage Kirkland
Mover in Bellevue, Washington
Its address is in Kirkland, Washington. It appears here because Google returns it for Bellevue.
Google rating
5.0
Ratings counted
1,444
Are 1 or 2 star
0.8%Unusually few
The rating breakdown
11 of the 1,444 ratings in Google’s published star breakdown for Eco Movers Moving & Storage Kirkland are one or two star.
Against other listings in Bellevue
1.8 percentage points lower than the middle of the 15 listings in Bellevue we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 1,408 | 97.5% | |
| 4 star | 21 | 1.5% | |
| 3 star | 4 | 0.3% | |
| 2 star | 2 | 0.1% | |
| 1 star | 9 | 0.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Eco Movers Moving & Storage Kirkland at 0.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Eco Movers Moving & Storage Kirkland, counted by matching the words they used.
- Damage to belongings7 · 64%
- Price rose after the quote2 · 18%
- Crew conduct2 · 18%
- Late, delayed or a no-show1 · 9%
Counted across the 11 one and two star reviews we have read for Eco Movers Moving & Storage Kirkland. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
This is one of the worst moving companies I have ever used. They are LAZY movers with no direction from manager. They dented my 1500 dollar dresser and scratched my brand new floor that was just put in just because they wanted to use there dollys. Also they will give you one price upfront then give you some excuse why your bill is $700 more. Totally unprofessional moving service do not go with this company unless you want your property damaged and be overcharged for less then ideal service.
Dear Wes, we were very sorry to hear that your experience with our service did not meet the high standards we strive to deliver. We took your concerns very seriously and, in a good faith effort to resolve the matter, offered to professionally repair both your dresser and your floor at our expense.
I would not recommend this company. We were initially quoted one price, which was later changed due to their own error. We spoke directly with the owner beforehand and clearly outlined our needs—moving five small items a short distance (approximately 4 miles)—and was assured everything would be handled appropriately. However, several key expectations were not met. Items that were specifically identified as valuable, including chairs that were supposed to be wrapped, were not protected as promised.
We take all feedback seriously, which is why we conducted a thorough review of our records. At this time, we have no record of any job under this name, nor have we been able to match these claims with any job reflecting the circumstances described.
3rd Edit: The WA Utilities and Transportation Commission found that EcoMovers violated the law here. It's not feasible for me to pursue legal action from halfway across the country, so congrats EcoMovers! You get away with it. Do not do business with them. 2nd Edit: You can tell the company is lying in their recent response. The photos are from their warehouse, placed there by their movers. Their warehouse staff acknowledged the damage that same day.
We’re sorry to hear about your frustration. Our goal is always to provide a smooth and professional moving experience, and we regret that this situation did not meet your expectations.
Would not hire this company again. Highly recommend going with someone else or just do it yourself. We decided to go with Eco Movers because our apartment was covering most of the cost of the move. Everything was going really smoothly and they seemed like competent people up front. Against my better judgement I decided to go with the basic plan for damages thinking “how much damage could possibly happen just moving some boxes and furniture down the street”.
We apologize that there was trouble processing the claim from your TV. From our initial reports about the damages, there was no external damage evidenced in the unit. As valuation is regulated by Washington state, we do have some rules that have to be followed when processing a claim, including…
Going forward, I'm sad to report that I'm actively warning my large network of family and friends against using Eco Movers Moving & Storage. The morning of our large move job, they sent a much smaller crew than we had mutually agreed on in advance, putting their own (highly excellent) staff in a very tough position and creating an extremely uncomfortable and expensive situation for my family. Our move went from 8 am to 10:30 pm, even though the addresses were 5 minutes apart.
We would like extend our sincerest apologies for the inconvenience and frustration experienced during your recent move with us, and we regret that our efforts to resolve the situation have fallen short of your expectations.
Movers broke my desk. He took photos and told me he sent them to the company and I’d be getting a claim form for the damages. Company says I can’t submit a claim and they don’t have any photos from the mover who broke the desk. I lost two days of work due to having to order and wait for a new desk plus I’m out the money. I’m not sure who is the problem here, the guy who I thought was being honest or corporate who won’t listen to me. I should have apparently taken photos myself. More than one lesson learned here.
Thank you for reaching out to you with your concerns. We have investigated the situation and it does seem that there has been a misunderstanding regarding your claim. In our email out to you, we did request photos of the damage as we had not been provided with any.
Worst experience ever. - They promised me 3 people and sent 1.5 - one of them had an injury and could not walk as much. They initially quoted me 1300 but because they were so slow - I was charged double the amount. - Towards the end the movers just started throwing stuff in the apartment instead of properly placing it. - Additionally, One of my dresser got chipped and the walls of my apartment were ruined. POOREST MOVERS SERVICE SO FAR!!!
We are truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback. We understand how frustrating it can be when unexpected costs arise. The long carry at your location significantly impacted the duration of the job.
Was thinking of hiring these guys to move but the quote was insane, 210 an hour for large truck and 3 guys is totally do able but not a fan of a 4 hour time window when trying to move. They have a hard start time fee of 400 dollars, and if you want Insurance if they damage your items it’s an extra 600, I have to pay you 600 to replace my items if you break them? That’s crazy
Daniel, thank you for sharing your feedback with us. We understand that moving can be a stressful experience and that cost is an important factor in your decision. Our pricing structure is designed to ensure that we can provide high-quality service and cover the costs associated with operating a…
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast275 · 52%
- Professional and courteous234 · 44%
- Careful with belongings96 · 18%
- Turned up when they said77 · 15%
- Kept in touch51 · 10%
- Price matched the quote7 · 1%
Counted across the 526 four and five star reviews we have read for Eco Movers Moving & Storage Kirkland. A review can mention more than one thing.
In their own words
I have used EcoMovers twice to move from one place to another, and another time just to move some big furniture within the apartment. Everything has been easy, from start to finish. The front office is prompt & communicative. Today Roberto and Leo moved all our stuff from one apartment to another. They were excellent in every respect — efficient, careful, as fast as possible while still being cautious, quiet, and friendly to work with. I highly recommend EcoMovers! PS.
Thank you for sharing your positive experiences with Eco Movers! We're delighted to hear that our team, especially Roberto and Leo, provided you with efficient and careful service during your moves.
Have used Eco Movers for my last two house moves now and have had a great experience both times. The crew arrived on-time, were extremely professional, and took great care while disassembling, packing, moving, and re-assembling everything. Above-and-beyond to say the least and would recommend Eco Movers to anyone. Great value at the same time for what you get/the quality of service you receive. Great communication from start to finish too.
Thank you for choosing Eco Movers for your last two moves! We're thrilled to hear about your positive experiences with our professional and careful crew. Providing great value and maintaining clear communication are top priorities for us.
Updated 4/1: we had our final move out of the house this past week with another stellar team from EcoMovers. Shout out to Danni who continues to make scheduling and booking so easy. And high praise to Adrian, the foreman on the job. He led the team as professionally and thoughtfully as he did each time before. There's a lot to be said for consistency and we love his even keel personality and approach to moving; he is so easy to work with and puts our minds at ease during a stressful time.
Thank you for the stellar review! We're delighted that the Woodinville team, led by Adrian, Jorge, and Alex, along with Danni from the office, exceeded your expectations. It's great to hear they made your moving and storage experience enjoyable, being professional, communicative, and nice.
My experience with Eco Movers was amazing!! Pablo & Ruben worked together like a well oiled machine. They definitely know what they're doing. Professional, courteous and fun to work with. They took great care of wrapping & packing my things. Better than me!! I highly recommend Eco Movers, you won't be disappointed!! I will be using them again!! That says alot because I'm very picky!!😁 UPDATE: 12/20/23 This week I had the 2nd half of my move done & ECO Movers did not disappoint!!
We're happy to hear you had an amazing experience with Pablo and Ruben, and that they were professional and courteous throughout your move! We'll definitely let them know you appreciated your help, and you have our thanks for the recommendation!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- careful handling130
- courteous staff82
- professional movers56
- efficient movers36
- smooth move26
- quick move24
- furniture moving23
- moving crew18
- careful packing14
- box moving3
What the company says about itself
Taken from Eco Movers Moving & Storage Kirkland’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
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“026 Looking Forward Eco Movers has been serving the greater Seattle area for 17 years, and we continue to expand with locatio”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“Customer-focused, earth friendly since 2009 Eco Movers is committed to providing ex”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“4.9 Based on 7789 reviews Request a free quote Move Type Residential (Home/Apartment)”Raw text captured from the page, including any surrounding navigation.