Ace Relocation Systems, Inc. - Atlas Van Lines
Its address is in Upper Marlboro, Maryland. It appears here because Google returns it for Waldorf.
Google rating
4.4
Ratings counted
127
Are 1 or 2 star
12.6%Above typical
The rating breakdown
16 of the 127 ratings in Google’s published star breakdown for Ace Relocation Systems, Inc. - Atlas Van Lines are one or two star.
Against other listings in Waldorf
5.4 percentage points higher than the middle of the 15 listings in Waldorf we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 98 | 77.2% | |
| 4 star | 8 | 6.3% | |
| 3 star | 5 | 3.9% | |
| 2 star | 2 | 1.6% | |
| 1 star | 14 | 11.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Ace Relocation Systems, Inc. - Atlas Van Lines at 12.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Ace Relocation Systems, Inc. - Atlas Van Lines, counted by matching the words they used.
- Damage to belongings3 · 38%
- Items missing or never delivered2 · 25%
- Late, delayed or a no-show2 · 25%
Counted across the 8 one and two star reviews we have read for Ace Relocation Systems, Inc. - Atlas Van Lines. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Ace Relocation’s marketing proposition is that they differ from other moving services because of the support they provide. If all you’re looking for is a moving company who won’t destroy your things, they do deliver on that front. However, they charge more and the service appears to be the same as other moving companies who also don’t damage your goods. I did substantial research and called multiple services. Ace was not the least expensive, but they promised end-to-end service. They did not deliver on that.
David, we apologize for any confusion we may have caused here. We do provide great service. Sorry we let you down here.
Worst moving experience. This was a corporate move from Seattle to Virginia. They were to do a full pack and unpack. Three pieces of furniture were damaged and/or broken. My vacuum was broken. I am missing items including my silverware and all the other items one finds in the kitchen drawers of their house. Furniture was not put together fully. My glass shelving unit is missing pieces. It was obvious from the start that they were not interested in unpacking to spite the fact that they were getting paid to do so.
Maggie, sorry we let you down on this move. We've changed some processes and are consistently trying to be better.
Our experience was absolutely terrible. From the very start with the driver using the bathroom to go number two and left it dirty to them leaving their trash and food everywhere, using our personal items and freezer their food and drink….. it goes on and on. They broke our fence, and many other items. I had to go the day after to clean up their cans and trash along with toilet and sinks they dirtied. There isn’t enough room to list it all.
Do not hire this company. They damaged our things, repacked our packed boxes into boxes that we never authorized, lied to us, and did not properly communicate. They put our child’s toy into the box marked kitchen spices. It ruined the toy. …
DO NOT USE THESE GUYS!!! My company contracted these guys to come pick and put some stuff in storage. They said they needed two days to pack me out. They didn't show up the first day. I called three separate times and got either a voice …
Find someone else worst experience ever ! From the moment they showed up things were off . I originally contact Ace relocation systems and was treated by a professional individual that stated a estimator would get in contact with me his …
Dear Mr. Erculiani, we are sorry you felt the move went so poorly. As documented, everyone seemed to be happy with the service during the move. You make many assertions but we need to address the discussion about the use of heroin: all of Ace Relocation Systems’ employees and contractors are…
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous8 · 57%
- Worked hard and fast7 · 50%
- Turned up when they said4 · 29%
- Kept in touch3 · 21%
- Price matched the quote2 · 14%
Counted across the 14 four and five star reviews we have read for Ace Relocation Systems, Inc. - Atlas Van Lines. A review can mention more than one thing.
In their own words
Excellent service. Reasonable prices. Accommodating timing. Phenomenal staff. I started with Philip, and he did my estimate. I had 2 additional bids that were a little bit less, and when I shared that with Philip, he matched the price. He knew I had a need for flexibility with both ends of the move when we started, and he was no stress in arranging for that. Next I worked with Natasha, as the logistics coordinator. She was responsive, patient and even helped get everything done while she was not feeling well.
Thank you for sharing your positive experience, Wendy! We are thrilled to hear about the smooth moving process and the exceptional service provided by Philip, Natasha, Mo and the rest of the moving crew. We would love to serve you again … More
Overall, we were very pleased with the service we received from Ace Relocation Systems (Atlas). Everyone was very professional and was quick to respond to questions we had. We were very leery of using professional movers after reading so many horror stories on the internet. But the loading and unloading went very smoothly. We couldn't find one box, but the driver was relentless and found a box that had 2 stickers, so it was right there. Pricing was upfront and we knew how much it was going to cost.
Thank you for the 5 star review, Eva! We are delighted to hear that our team was efficient, communicative and professional. We strive for transparency with fair, upfront prices so we are glad to hear you found that to be the case. We hope to serve you again should you need our services!
I had a rough start in the beginning. I was scheduled to move on 12/30/24, but because of the first driver Maurice who falsely reported I wasn't ready. Maurice came with helpers who began to place my items on the hand truck, he called them outside and was absent for over 1 and 1/2 hours. He asked if I received a phone call from the company. I received a call after about 2 hours and was told I was not ready because I had Target bags on the floor etc.
Thank you for your 5 star review, Wanda! We're glad to hear Johan was professional and understanding. Thank you for choosing Ace-Atlas for your move!
We recently used ACE relocation / Atlas Van Lines for an intrastate move with storage. The driver and crew were amazing in both the packing, pick-up and delivery phases of the move. They were friendly and very accommodating throughout the process. The crew were also very professional and treated our household goods with extreme care. I would definitely recommend using ACE relocation going forward.
Thank you for your rave review, Jose! We appreciate your kind words and positive feedback. Glad to hear you found our team friendly and accommodating every step of the way. Enjoy your new home!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- professional staff18
- polite staff8
- efficient staff5
- fee3
- scheduling3
- accurate estimate2
- move from storage2
- early arrival2
- smooth transition2
- accommodating timing2
What the company says about itself
Taken from Ace Relocation Systems, Inc. - Atlas Van Lines’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
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“? Please visit our Career Portal. FOR A FREE ESTIMATE CALL (301) 812-3091 FOR LOCAL OPERATION”Raw text captured from the page, including any surrounding navigation.
- Mentions the Better Business Bureausays on their website
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“…and storage industry. Request a Quote BBB Accredited Movers. BBB rating A+ LICENSES : ACE-DO”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“Services At Ace Relocation, we have over 40 years of moving experience and can help you m”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“…care like a family. Get a Quote About Family-Owned and Dedicated to Excellence Ace Relocat”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“…a mover that had been incorporated since 1955. With the expansion outside of Californ”Raw text captured from the page, including any surrounding navigation.