Muscle Men Movers LLC
Google rating
4.7
Ratings counted
251
Are 1 or 2 star
7.2%Above typical
The rating breakdown
18 of the 251 ratings in Google’s published star breakdown for Muscle Men Movers LLC are one or two star.
Against other listings in Waldorf
About the same as the middle of the 15 listings in Waldorf we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 226 | 90.0% | |
| 4 star | 5 | 2.0% | |
| 3 star | 2 | 0.8% | |
| 2 star | 2 | 0.8% | |
| 1 star | 16 | 6.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Muscle Men Movers LLC at 7.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Muscle Men Movers LLC, counted by matching the words they used.
- Damage to belongings7 · 64%
- Late, delayed or a no-show3 · 27%
- Crew conduct2 · 18%
- Price rose after the quote1 · 9%
- Claim or refund went nowhere1 · 9%
- Stopped responding1 · 9%
Counted across the 11 one and two star reviews we have read for Muscle Men Movers LLC. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
UPDATE (after owners response which is BS).. NOT ONCE DID THEY TRY TO FIX ANY ISSUES... NOT ONCE... HE ACTUALLY REFUSED TO DISCUSS ANYTHING WITH ME.... Owner will say this is a lie however it is the truth. I was unhappy with my experience and my mother finally said something after hours of me being extremely patient with the movers. Multiple things for damaged or broken - about 10k plus in damages. They showed up over an hour late. I have video and picture proof of the time.
Thank you for providing your feedback, Derek. We apologize that our service did not satisfy your expectations. Our immediate goal was to remedy any error from your move that took place in June. Unfortunately, our efforts were unsatisfactory … More
Absolutely horrible experience. I found this moving company from a search on google and I wish I would’ve kept searching. I made a reservation for two movers to assist with moving from one building in my apartment complex to another but still in the same complex. The movers were scheduled to start at 0900AM but called at 0830AM to say they could not come until noon because of the snow.
Good morning Ms. Edmonds, first I would like to say that your refund has been issued. Refunds are not instant when you pay the deposits through our system. When issuing a refund the merchant has to process it. This takes time. Sometimes … More
My experience initially was good , but after further inspection several items were damaged. My brand new leather sectional furniture was cut with a utility knife in multiple places . I agreed to have only the damaged piece that was visible on top to be repaired , there were more repairs that needed done on the bottom side that I didn’t ask to be repaired.
If you have high volume appliances or any other items of value be sure to go with another moving company. No muscles on the laborers and they don't handle items with care. They moved very slow and didn't pack anything Unless you want broken items bc they don't handle fragile items and boxes with care i suggest that you never utilize this moving company. By far the worst moving company I've ever encountered. These ppl will rip you off !!! Stay away from this business Obviously you gave them a tip by overcharging me.
This was a sudden change of heart. Initially you praised us for fitting you in after being left stranded by another company. The movers also received a tip for their hard work. We are truly saddened that you would resort to criticism of the … More
This company messed up our recent move from DC to Virginia despite having been recommend to me by another moving company we had used a couple of times and liked. While they seem legit and nice at first and had arranged for 3 men and a moving truck for us, on the day of the move, a guy with a truck shows up who doesn't even work for their company and tells us he doesn't "do moves." The company couldn't even get their story straight since one person blamed it on a scheduling error however the owner apparently had…
I would not recommend this vendor! Both my interactions with the staff and the owner left a lot to be desired, wasted a lot of my time, and caused unnecessary stress. When I booked my move with the owner, he did not mention that I needed to pay cash or I would be charged a fee (3%), when I told him that when he asked how I would pay, he acknowledged that and still changed my bill to include a 3.03% credit card fee.
Hi, Laura. Thank you for your feedback. We're sorry to read that you had a less than stellar moving experience. However, are you able to call or email us the details of your concerns, so that we may address them? I field all calls and have … More
I had a bad experience with this company.Paid a nice amount to be moved.Still tipped them after they was 5 hours late getting to me.They moved me on December 2 ,2024 and didn’t have enough space in the truck. Due to them having a thousand boxes of chips in the back of the truck.Which caused them not to be able to move all my things. So I’ve been waiting since 12/02/24 til now which is 1/29/2025 to bring the rest of my belongings.
Good morning Ms. Maurika, I am sorry that your experience with our company was not a good one. After looking into this issue there is a lot to uncover. We at Muscle Men Movers do not take these claims lightly. We are having Patrick … More
Used this company a few months back and the experience wasn’t less than horrible, first off they called me 3-4 hours before our scheduled time asking could they come earlier and I informed them my schedule was tight which is why I selected the time i did , just for them to be 2 hours late for my scheduled time smh, the movers were nice i will say.
Good morning Ms. Thomas, we are very sorry that your experience was less than what we expect of ourselves! We set the bar high when it comes to our services. At least the "movers were nice". I checked on your grievances and your valuables … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast6 · 40%
- Kept in touch4 · 27%
- Professional and courteous4 · 27%
- Turned up when they said3 · 20%
- Careful with belongings3 · 20%
Counted across the 15 four and five star reviews we have read for Muscle Men Movers LLC. A review can mention more than one thing.
In their own words
Highly recommend Muscle Men Movers! Robert, the owner, was very pleasant to work with, communicative, and completely transparent about pricing. The three movers were kind, efficient, and extremely careful with my belongings. They arrived 15 minutes early, followed directions perfectly, and completed my one-bedroom move in just about 1 hour and 15 minutes—well ahead of schedule. Overall, a five-star experience, and I would definitely use them again!
Hi Ciarra! I'm so glad you had such a great experience with your move. The team prides themselves on being careful and getting things done efficiently. I truly appreciate your recommendation!
Let me say. They are the best. Very very affordable. The entire team was Soo friendly and family oriented. Words aren't enough to explain. They were fast efficient and effective. Definitely will use them in the future. Also they do junk removal too. Love Muscle movers.
Hey Melissa! So nice to hear this. Sounds like the crew made your move a smooth one — that's exactly what we aim for. We'd love to help out again whenever the time comes!
The only moving company I will ever use! Muscle Men helped me with both a local and a long, cross country move and they did it flawlessly. Robert, Shaheed, Renard, and Domo were incredibly kind and communicative and made sure my move was seamless. So grateful for this incredible group!
Hi Sara! It's wonderful to hear we're your only choice for moves. The whole team always strives to make every relocation, local or across the country, a smooth experience. We truly appreciate you trusting us!
Great company great workers did an unbelievable job so friendly respectful polite at the end felt like family Robert(the owner) is a man of integrity and kept his word about our move Would definitely recommend this company. It’s always good to support small businesses
Hi Holly! It's wonderful to hear your move went so smoothly. I'm really glad the team made you feel like family, and I appreciate your kind words.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- furniture setup33
- affordability13
- pleasant staff10
- fast move9
- reliable moving company5
- responsive owner3
- fair rates3
- smooth moving process3
- truck size2
- piano moving2
What the company says about itself
Taken from Muscle Men Movers LLC’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
Show the text this came from
“Privacy Policy Contact us now to get a free estimate Enter your full name: Enter your phone”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial
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