Acme Moving Co
Mover in Vista, California
Google rating
4.2
Ratings counted
22
Are 1 or 2 star
18.2%Well above typical
The rating breakdown
4 of the 22 ratings in Google’s published star breakdown for Acme Moving Co are one or two star.
Worked out from 22 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Vista
8.2 percentage points higher than the middle of the 3 listings in Vista we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 17 | 77.3% | |
| 4 star | 1 | 4.5% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 4 | 18.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Acme Moving Co at 18.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Acme Moving Co, counted by matching the words they used.
- Damage to belongings2 · 50%
- Crew conduct1 · 25%
Counted across the 4 one and two star reviews we have read for Acme Moving Co. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
This is a horrible company to use for movers. They have no idea to run a business. No formal contract and the aren’t up front about what they charge. They also broke personal items and left so many items behind. Do not use this company for any type of move Big or small!! Very unprofessional, incompetent, and overall a pain to hire!!! The husband and wife have no business being in business.
Sue (owner) send all dirty and used boxes to pack a household of a 99 years old with severe alergegy to dust, send a filthy wardrobe for his clothing, it was a total disaster, she did that twice for this poor man,I am extremely disappointed and do not trust this company.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous6 · 38%
- Worked hard and fast3 · 19%
- Careful with belongings2 · 13%
- Kept in touch2 · 13%
- Turned up when they said1 · 6%
Counted across the 16 four and five star reviews we have read for Acme Moving Co. A review can mention more than one thing.
In their own words
I used Acme Moving multiple times for moving and packing. Three times for a house move, including packing, and once for a office move. They are the best of the best! The men were very careful and professional. They had all the tools they needed to make sure the move goes as smoothly and quickly as possible. Also, the owner Paul was present every single time and had a watchful eye over the entire move... where else can you get that kind of service?
I knew from the first phone call into their office I wanted to hire Acme to help me move locally. Very kind, professional and good communication. The two guys showed up right on time, worked diligently without any breaks and everything arrived to my new home in tact and unharmed. $120/hr was a bit higher than other quotes, but I felt good about supporting a local mom and pop shop, and the results speak for themselves. I was 100% satisfied, Acme Movers is a trust worthy company that is dependable.
I move way too often and have had okay and bad experiences over many years. Today, used this company to move some old precious antiques. I was amazed at the expertise and caring they put into carefully wrapping each piece. Susie was also helpful and quick to communicate during the planning process. These people are truly skilled very experienced movers. I recommend them highly!!!
The crew that packed our house were really good and Dave and Jesse, who made the trip to Arizona were exceptional. We really enjoyed working with them as well as Maurice and Robert. We had some last minute scheduling problems but, Robert worked with me and it all turned out perfectly. Thank you everyone!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- hard work4
- packing crew2
- communication2
- skills2
- careful handling2
- safe packing2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- yellowpages.comdirectory
- chamberofcommerce.comdirectory
- nextdoor.comsocial