Affordable Family Storage
Self-storage facility in Peoria, Illinois
Google rating
4.6
Ratings counted
71
Are 1 or 2 star
8.5%Above typical
The rating breakdown
6 of the 71 ratings in Google’s published star breakdown for Affordable Family Storage are one or two star.
Against other listings in Peoria
About the same as the middle of the 19 listings in Peoria we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 62 | 87.3% | |
| 4 star | 3 | 4.2% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 6 | 8.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Affordable Family Storage at 8.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous2 · 50%
Counted across the 4 four and five star reviews we have read for Affordable Family Storage. A review can mention more than one thing.
In their own words
Manager and staff are super nice, and were very patient and friendly. When I signed my contract, they explained everything in detail about the cost and all the details about the unit., even making sure my lock fit and how to use the complicated one I chose. LOL They were super accommodating, even providing a cart that was not near the door initially (another renter had moved it across the building and hadn't returned it to its proper place.).
Hello Jamie, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
We had a great experience. Overall, it is temperature controlled, and you can pull your vehicle in to unload things. It is not outside, and it has a security feature that requires a pin number to get in. Even though it changed owners a few times, the customer service was still great. Don't mind the mess! This is their largest size.
Hi Michelle, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Payment could not have been more helpful. The sweetest thing ever the most honest thing ever. And the reason why I'm gonna rent there ever. And I've called a lot of places afterward, you guys were the first place, but her voice and her guidance got me to you. I will for sure recommend this place.
Thank you for your kind words! We’re so glad our team’s guidance made a great impression and helped you choose us. We truly appreciate your support and recommendation!
I had a great experience with Affordable Family Storage. From the moment I arrived, the manager was incredibly kind, polite, and courteous. She took the time to explain everything clearly and handled the entire process in a very …
Thank you, Randall, for the wonderful feedback! We’re glad to hear our manager made your experience smooth and informative. It’s great to know the cleanliness and upkeep of our facility stood out to you. We truly appreciate your recommendation and support!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- cleanliness10
- easy process5
- welcoming staff5
- safety5
- temperature controlled4
- calm atmosphere3
- helpful payment2
- thoroughness2
- rental process2
- account setup2
What the company says about itself
Taken from Affordable Family Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“StorageDefender Smart Units provide you 24/7 peace of mind over your valuables. How”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- superpages.comdirectory
- yelp.comreviews