Federal Warehouse Company
Its address is in East Peoria, Illinois. It appears here because Google returns it for Peoria.
Google rating
3.5
Ratings counted
60
Are 1 or 2 star
36.7%Well above typical
The rating breakdown
22 of the 60 ratings in Google’s published star breakdown for Federal Warehouse Company are one or two star.
Against other listings in Peoria
28.2 percentage points higher than the middle of the 19 listings in Peoria we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 31 | 51.7% | |
| 4 star | 4 | 6.7% | |
| 3 star | 3 | 5.0% | |
| 2 star | 7 | 11.7% | |
| 1 star | 15 | 25.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Federal Warehouse Company at 36.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Federal Warehouse Company, counted by matching the words they used.
- Damage to belongings3 · 27%
- Items missing or never delivered2 · 18%
- Late, delayed or a no-show2 · 18%
- Price rose after the quote1 · 9%
- Crew conduct1 · 9%
Counted across the 11 one and two star reviews we have read for Federal Warehouse Company. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I had a terrible experience, Federal Warehouse/Allied International managed my move from Peoria (IL) to Italy for a job relocation. The moving crew that was sent to my apartment had total lack of professionality: the movers were not wearing masks, they used my restroom, they were 7 people packing and moving stuff in & out of my apartment, making me impossible to follow what they were doing. For some items they used dirty blankets instead of plastic wrap and carton boxes.
Gennaro, we're sorry to hear you had difficulties in your international move. We've forwarded your notes to our general manager to review with the team that serviced your move. We're certain someone will be in touch soon.
I have moved all over the US and this was by far the worst experience I have ever had. The load estimator over estimated our weight by nearly 50%, and they charged our credit card the minute the truck showed up (two days late of course). Then it took three months to get our refund back. But the worst part about Federal is that nobody ever returns calls.
Joseph, thanks for your feedback. We will review with our team to improve our service in the future.
I wish I would have read google reviews before I committed to a contract with Federal. I choose them because they were a local company that seemed very responsive and professional with the initial stages of estimates/moving. The physical move itself was fine; however, the service disappeared after they had collected their money. I was overcharged more than $1000 and have left voicemails and emails without response. This has been ongoing for over 1.5 months now.
Teresa, I can understand your frustration. I’m looking into this for you this evening and tomorrow. Thank you
They delivered a kitchen appliance set ordered through Home Depot, and we had asked and paid for both delivery and installation. Before even arriving, the delivery team called and said they would likely not be able to install multiple items, even though the requirements given by Home Depot were met for all but one appliance. Upon arriving, they found features with each appliance that conflicted with their requirements for installation, and ultimately did not install anything.
Worked for them. Bought a truck off them. They refuse to send the title or accept my calls. Refused to send my money till they spent is 4 months later on ins. I didnt work there any longer how was i supposed to still be paying ins? Edit/update. I have called over 50 times in a year. Safety quit calling back. And sam and 2 other guys were each supposed to call numerous times and never did. So i dont appreciate you trying to lie.
We would like to assist and find out what the issue is but we have never been contacted. Please contact your dispatcher, or our driver qualification/safety department so we can assist you.
Moved IL to SC. They were 10+ days late delivering my items despite the fact that it was picked up 2 weeks earlier and they promised delivery by a certain date. Dealing with their offices was very frustrating - hard to get a hold of anyone during move or after the move. I had to stay in a hotel for over a week because they were so late with my bed, couch etc. Really frustrating stuff. They provided no assistance or compensation for their delayed delivery too. Use somebody else
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience caused by the delay in delivering your shipment. We understand how disruptive it is to be without your household … More
Stay away! They gave us a bill which we signed before moving, after the move was done they sent us a bill that we owe 9,000$ for stuff we never approved. After we talked to someone, they sent a new bill with different charges. It’s been 6 months of this ongoing problem and they won’t solve it. Time to get our lawyer involved!
What a nightmare! This was a first time move. (July-Sept 2018) Salesman insisted we need the best insurance against damage. Promised we could pay half down and half on pickup date. Not true. Does not work that way at all. Our belongings …
Eileen, thank you for your review of your household move in Peoria last year. We appreciate your feedback and will review with our sales team, customer service team, and drivers.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous4 · 33%
- Worked hard and fast3 · 25%
- Turned up when they said1 · 8%
- Price matched the quote1 · 8%
- Kept in touch1 · 8%
Counted across the 12 four and five star reviews we have read for Federal Warehouse Company. A review can mention more than one thing.
In their own words
Prompt, courteous service at a fair price. One company does pickup, storage and delivery. Recommended.
Thank you for your 5 star review, Rich! We're delighted you found our services to be excellent and affordable. It's great to hear you would recommend us. We look forward to serving you again in the future. Thank You!
Rick and Kristina were top-notch with communicating the processes and changes in any items that I decided not to take. I would especially like to thank Kristina for working hard to schedule the moving dates to work for my situation. The movers were on-time, courteous, and professional. I only lost one minor item and had a single damaged item. I call that almost a miracle considering the heat the movers had to work through. They also took exceptional care in moving our piano as well. Thank you again, Kristina!!!
Thank you for taking the time to leave a review - we'll be sure to share with our entire team that helped you. We appreciate you trusting us with your big move!
Shane & Mike were absolutely STELLAR, in every way...Competent, Cordial, Caring & Efficient...like they actually gave a damn about what they were doing...AND did it well!!! As a 25-yr military veteran of more moves/movers than I'd like to count, most being negative/deficient in one way or another, this positive experience was immensely appreciated. THANK YOU!
Hi Mike, thank you for your kind words! We're so glad that Shane and Mike provided stellar service and made your moving experience positive. We appreciate your service as a military veteran and we're honored to have been a part of your … More
Paul and his team are miracle workers, they were able to help me pack and move in short notice. They went above and beyond my expectations with packing my stuff in an organized fashion and moving them smoothly. I couldn’t have had better guys to help me in with this move!! Thank you guys!!
Thanks Melissa, We'll be sure to share with the team that helped you. We appreciate the opportunity to assist!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- estimate7
- truck5
- scheduling4
- credit card4
- communication3
- quote3
- caring staff2
- careful handling2
- moving-related packing2
- consultant2
What the company says about itself
Taken from Federal Warehouse Company’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is licensedsays on their website
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“Always on time Transparent pricing Licensed & insured Professional moving suppl”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
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“…is climate-controlled and monitored 24 hours a day. The safety of people and protection of”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“. An agent for Allied Van Lines, we put more than 110 years of experience to work to give you a str”Raw text captured from the page, including any surrounding navigation.
- Mentions the Better Business Bureausays on their website
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“Additionally, you can check with the Better Business Bureau and FMCSA to see if any complaints have”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“Transparent pricing Licensed & insured Professional moving supplies & mate”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“Careers Call 855-506-9590 Contact Us Free Estimate Our Locations Chicago Central Illinois”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- superpages.comdirectory
- mapquest.comdirectory
- bbb.orgreviews
- yelp.comreviews